Provisioning and Support Advisor

• Sep 2021 - Present

Provisioning and supporting fixed line and VoIP accounts. Provisioning and supporting fixed line and VoIP accounts.

Professional, Client Services

• Sep 2020 - Sep 2021

Technical Support Assistant

• Aug 2019 - Sep 2020

Supporting new users of the Flight Data Monitoring system.Configuring hardware to enable flight data to be sent to analysts.Providing internal technical support. Supporting new users of the Flight Data Monitoring system.Configuring hardware to enable flight data to be sent to analysts.Providing internal technical support.

Technical Support Assistant

• Jan 2015 - Aug 2019

Supporting new users of the Flight Data Monitoring system.Configuring hardware to enable flight data to be sent to analysts.Providing internal technical support. Supporting new users of the Flight Data Monitoring system.Configuring hardware to enable flight data to be sent to analysts.Providing internal technical support.

Service Desk

• Apr 2011 - Jan 2015

Setting up and supporting Satellite based internet access for users world-wide. Setting up and supporting Satellite based internet access for users world-wide.

Service Desk, Level 2: Provisioning

• Mar 2009 - Apr 2011

• Setting up new Hosted Exchange email, SharePoint, CRM and web hosting accounts for business customers and individuals;• Various tasks related to administering customers’ accounts, such as Domain administration and assisting with account upgrades;• Creating new reseller accounts and training resellers on the provisioning system;• Technical Support – phone and email based customer support, providing help for new and existing customers, including call logging and escalating tasks. • Setting up new Hosted Exchange email, SharePoint, CRM and web hosting accounts for business customers and individuals;• Various tasks related to administering customers’ accounts, such as Domain administration and assisting with account upgrades;• Creating new reseller accounts and training resellers on the provisioning system;• Technical Support – phone and email based customer support, providing help for new and existing customers, including call logging and escalating tasks.

Overseas Support Worker (Sabbatical)

• Sep 2008 - Feb 2009

• Attended three months of personal development and training in preparation for challenges of overseas work;• Travelled throughout India, assisting various organisations by offering training, as well as building support structures for the workers and occupants of orphanages and churches across the country. • Attended three months of personal development and training in preparation for challenges of overseas work;• Travelled throughout India, assisting various organisations by offering training, as well as building support structures for the workers and occupants of orphanages and churches across the country.

Customer Services Assistant

• Sep 2006 - Sep 2008

• Working on the “Portfolio Management Service” investment product, which included using the MS Office suite and proprietary bank applications for:o Creating, following through and completing financial transactions;o Liaising with customer sales team to ensure detailed information is correctly recorded;o Collecting the necessary data to produce and update monthly performance charts in order to set further targets for the team;o Maintaining and updating the department’s intranet;o In addition being a member of a social committee: helping to organise events such as motivational treasure hunts and a Summer Ball.

Youth Worker

• Sep 2003 - Jul 2006

• Created and maintained the organisation’s web site;• Provided technical support for the organisation: supporting a range of PCs, laptops, printers and networks;• Youth work related activities, such as leading:o School assemblies and lessons;o Youth groups;o After school clubs;o Linking with partner organisations to organise regional activities for youth, such as “Battle of the bands” and raft races. • Created and maintained the organisation’s web site;• Provided technical support for the organisation: supporting a range of PCs, laptops, printers and networks;• Youth work related activities, such as leading:o School assemblies and lessons;o Youth groups;o After school clubs;o Linking with partner organisations to organise regional activities for youth, such as “Battle of the bands” and raft races.

Trainee Analyst

• Jun 1999 - Jan 2000

• Designing the front end of a web based e-mail system;• Installing and maintaining PCs and networks in medical General Practices. • Designing the front end of a web based e-mail system;• Installing and maintaining PCs and networks in medical General Practices.

Desktop Management

• Oct 1998 - Oct 1998

• Installing PCs throughout the company;• Maintaining and implementing new network infrastructure;• Virus management and other technical support tasks. • Installing PCs throughout the company;• Maintaining and implementing new network infrastructure;• Virus management and other technical support tasks.