Experience

Big Yellow Self Storage

• United Kingdom
• Warehousing and Storage
• 200 - 300 Employee

• Store Manager

  • Jan 2012 - Present

  Selected to open and manage a brand new flagship facility in New Cross, recruiting, training, and motivating a 6 strong retail team to drive revenue of £320,000 + per quarter.Achieved 20% year-on-year revenue growth, exceeding challenging targets to deliver a high ranking and balanced scorecard within the business.Positioned New Cross as store of the year, ranking in first position from a total of 79 stores nationwide for two years’ running.Guided the team to deliver exceptional service, leading by example in going the extra mile and proactively resolving issues and complaints.Supported and deputised for the Area Manager in guiding the profitable operation of 13 London stores.Selected as the area audit, compliance coach, and systems trainer, empowering and guiding 13 stores and 65 colleagues to meet and exceed challenging standards and targets.Recruited to manage and develop the challenging Balham store on re-joining the company in 2015.Transferred to the Sheffield City region due to family commitments in Sept 2015. Show less

• Store Manager

  • Jan 2010 - Dec 2011

  Recruited to lead the efficient and seamless operation of a newly opened, high profile storage facility.Trained and led a 5 strong team to deliver excellent service, resulting in a loyal customer base.Developed new business worth £300,000 per annum by designing and delivering effective marketing strategies.Played a key role in driving and improving company standards through robust audit processes, continuously improving scores against challenging company targets.Created a succession plan with led to the Nottingham store being nominated for store of the year in 2011-2012. Show less



Aldi UK

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2014 - Jan 2015

  Successfully completed a challenging interview process to secure a store management role with Aldi, one of only 10 applicants selected for a role within the southern part of the Chelmsford region. Led the profitable and efficient operation of two consecutive stores, driving sales of up £1,200,000 per month. Selected to assist in the refit and subsequent re-opening of the Selsdon store. Recognised for positive performance in appraisals which led to training sign off after 12 weeks. Show less



Travelodge Hotels Limited

• United Kingdom
• Hospitality
• 700 & Above Employee

• Hotel Manager

  • Oct 2008 - Dec 2009

  Undertook a dual site role, guiding the profitable and efficient daily operation of two city centre hotels Transformed the performance of a failing hotel which had previously ranked bottom of the entire portfolio, achieving a top ten position within seven months Positioned Nottingham Central to secure Centre of Excellence status within the Travelodge brand Inspired and delivered brand excellence, leading by example in delivering first class service, and motivating the team to meet and exceed challenging scorecard targets Achieved an all green company scorecard within seven months, and delivered positive audit scores Managed financial administration including monthly payroll and cash banking, and oversaw team HR, planning and managing rotas, and resolving disciplinary issues Show less