Experience

PrepHero
• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee
• Account Manager

  • Jul 2022 - Present


Foxlinks mobile trading - Etisalat SMB Channel partner

• Customer Relations Executive

  • Aug 2021 - Oct 2022

  • Acquire new business and manage relationships with existing clients to ensure continuity of business. • Build and maintain relationships with clients and prospects. • Stay current with trends and competitors to identify improvements or recommend new products. • Meet with potential clients to determine their needs. • Have a strong market intelligence on the competitor’s activities and feedback to the management. • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. • Identify sales prospects and work towards a plan to solicit them as well as maintain relationships to maximize revenue with the assigned accounts. • Follow up on new leads and referrals resulting from field activity and through the existing network of customers. • Prepare presentations, proposals, and sales contracts with an objective to win customers. • Identify and resolve client concerns. • Prepare paperwork to activate and maintain contract services. • Achieve revenue and number of wise targets for the assigned area. • Meeting potential customers on a regular basis. • Generate, build, and maintain the lead database through various marketing activities and ensure the proper follow up for the leads to improve business. Also, share the leads with the store team for telemarketing at the store level. • Update competition rates, sales activities plan, daily marketing activity report, monthly performance report, corridor report to the line manager in the prescribed formats. Show less



Etisalat

• Albania
• IT Services and IT Consulting

• Senior Sales Customer Service Representative

  • Sep 2014 - Aug 2021

  • Actively promotes our products to every prospective customer, Corporate Services. • Generate leads for corporate services • Hunt perspective clients for B2B. • Doing cold calling and visits for meeting for clients. • Build and maintain relationships with clients and prospects. • Stay current with trends and competitors to identify improvements or recommend new products. • Build and maintain professional networks. • Meet with potential clients to determine their needs. • Opens customer accounts by recording account information. Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed. • Provides support, including procedural documentation and relevant reports. Offer alternative solutions with the objective of retaining customer business Show less