Ed Potter
Senior IT Support Specialist at SAIC- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
David Daley
Ed is one of the hardest workers I ever had the pleasure to work with. He is dependable, knowledgeable, and displays the highest levels of personal and professional integrity. Ed is focused on his duties and always works to get the job done. He is magnanimous in a challenging field.
LinkedIn User
Ed is a dedicated member of the team who has the ability to think strategically to solve the wide array of problems we present to him. He delivers results by going above and beyond and is very personable. He does what it takes to ensure the work is completed and our clients are satisfied.
David Daley
Ed is one of the hardest workers I ever had the pleasure to work with. He is dependable, knowledgeable, and displays the highest levels of personal and professional integrity. Ed is focused on his duties and always works to get the job done. He is magnanimous in a challenging field.
LinkedIn User
Ed is a dedicated member of the team who has the ability to think strategically to solve the wide array of problems we present to him. He delivers results by going above and beyond and is very personable. He does what it takes to ensure the work is completed and our clients are satisfied.
David Daley
Ed is one of the hardest workers I ever had the pleasure to work with. He is dependable, knowledgeable, and displays the highest levels of personal and professional integrity. Ed is focused on his duties and always works to get the job done. He is magnanimous in a challenging field.
LinkedIn User
Ed is a dedicated member of the team who has the ability to think strategically to solve the wide array of problems we present to him. He delivers results by going above and beyond and is very personable. He does what it takes to ensure the work is completed and our clients are satisfied.
David Daley
Ed is one of the hardest workers I ever had the pleasure to work with. He is dependable, knowledgeable, and displays the highest levels of personal and professional integrity. Ed is focused on his duties and always works to get the job done. He is magnanimous in a challenging field.
LinkedIn User
Ed is a dedicated member of the team who has the ability to think strategically to solve the wide array of problems we present to him. He delivers results by going above and beyond and is very personable. He does what it takes to ensure the work is completed and our clients are satisfied.
Experience
-
SAIC
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Senior IT Support Specialist
-
May 2020 - Present
I am a skilled IT Technician with 15 years of experience providing PC and Client/Server tech support for medical and government environments. Experience working in Desktop/Server and technical call center operations. I provide service by communicating effectively with technical and non-technical staff. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, applications and network servers, installations and upgrades. I am a skilled IT Technician with 15 years of experience providing PC and Client/Server tech support for medical and government environments. Experience working in Desktop/Server and technical call center operations. I provide service by communicating effectively with technical and non-technical staff. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, applications and network servers, installations and upgrades.
-
-
-
ActioNet, Inc.
-
United States
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Regional Tier II Support for FHWA.
-
Apr 2018 - May 2020
-
-
-
Octo (formerly Sevatec)
-
United States
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Tier II Support Specialist
-
Aug 2014 - Apr 2018
-
-
-
Abacus Technology Corporation
-
Federal Center Lakewood, CO
-
Enterprise Desktop Technician
-
Apr 2011 - Oct 2014
Provide desktop support for the Department of Interior Setup and maintain laptop's and PC's including installation, imaging, and testing Support for post Windows 7 deployment for 3,500 users. Provide technical support for on-site, external and remote users. Provide end users with assistance in troubleshooting and resolving many types of issues including Proprietary software, Word, Excel, Outlook, Citrix, McAfee End Point Encryption. Connection issues internal and external. Troubleshoot on multiple hardware issues. Printers, Plotters and basic computer hardware. Maintain employee profiles, account information, password resets. Show less
-
-
-
-
Desktop Support Technician
-
Sep 2006 - Apr 2011
Provide the desktop computer and server support for three medical and pharmaceutical call centers. • Provide technical support for 270 on-site and remote users. • Setup and maintain computers including installation, imaging, and testing. • Resolve and clear an average of nearly 20 service tickets per day. • Maintain profiles, email accounts, and shared folders for 270 agents and managers. • Troubleshooting on multiple hardware and software problems, including Call Recording software (Freedom and CallCopy), and web based applications. • Complete daily checks and maintenance reports, and order new hardware and software using an on-line order and tracking tool. Show less
-
-
-
-
PC Tech
-
2006 - Apr 2011
-
-
-
-
HELP DESK TECHNICIAN
-
Jul 2005 - Sep 2006
Provided customer service for several thousand employees in a high demand environment. • Maintained employee profiles, account information, password resets. • Performed troubleshooting and fixes on email issues, VPN connections, printer problems, and other technical issues. • Supported applications including Remedy, Outlook, Windows 98 through XP Pro, Internet Explorer, and other proprietary software Provided customer service for several thousand employees in a high demand environment. • Maintained employee profiles, account information, password resets. • Performed troubleshooting and fixes on email issues, VPN connections, printer problems, and other technical issues. • Supported applications including Remedy, Outlook, Windows 98 through XP Pro, Internet Explorer, and other proprietary software
-
-
-
-
CUSTOMER SERVICE REPRESENTATIVE
-
Feb 2001 - Mar 2004
Provided escalated customer support for US Postal Service customers inquiring about USPS services, and some management functions. • Successfully trained and evaluated new employees through call monitoring, corrective instructions, and mentoring. • Received commendation for ability to quickly handle incoming calls in a courteous and effective manner. Provided escalated customer support for US Postal Service customers inquiring about USPS services, and some management functions. • Successfully trained and evaluated new employees through call monitoring, corrective instructions, and mentoring. • Received commendation for ability to quickly handle incoming calls in a courteous and effective manner.
-
-
Education
-
2005 - 2005
Comp TIA
A+ Cert, Tech -
2005 - 2005
Global Knowledge
Windows Server 2008
Community
