Ed Motherway
Board Advisor at Solace- Claim this Profile
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Bio
Brian Septon
I worked with Ed while he ran a benefits outsourcing organization. Ed has a deep understanding of the outsourcing business. He is able to leverage his leadership and understanding of people, processes and technology to deliver high service quality in an efficient manner. His big picture view combined with his grasp of the details helps him to quickly detect issues and implement corrective actions. Lastly -- Ed is driven, and he recognizes the value of a strong work ethic.
George White
Ed managed the US pension operations for Fidelity’s large client division beginning in 2005. These were Fidelity's high growth years, and Ed directed his staff to meet challenging budget and other financial goals even as pension participants surged to more than 4 million. His strength in financial services disciplines such as record maintenance; transaction processing; financial controls; and client services allowed him to acclimate rapidly in a fast paced environment. But what really stands out was the rate at which he became a contributing member of our senior team. Ed has a natural ability to balance an operation between quality, cost effective management of resources, and risk. He is an accomplished executive who would be an asset to any financial services organization.
Brian Septon
I worked with Ed while he ran a benefits outsourcing organization. Ed has a deep understanding of the outsourcing business. He is able to leverage his leadership and understanding of people, processes and technology to deliver high service quality in an efficient manner. His big picture view combined with his grasp of the details helps him to quickly detect issues and implement corrective actions. Lastly -- Ed is driven, and he recognizes the value of a strong work ethic.
George White
Ed managed the US pension operations for Fidelity’s large client division beginning in 2005. These were Fidelity's high growth years, and Ed directed his staff to meet challenging budget and other financial goals even as pension participants surged to more than 4 million. His strength in financial services disciplines such as record maintenance; transaction processing; financial controls; and client services allowed him to acclimate rapidly in a fast paced environment. But what really stands out was the rate at which he became a contributing member of our senior team. Ed has a natural ability to balance an operation between quality, cost effective management of resources, and risk. He is an accomplished executive who would be an asset to any financial services organization.
Brian Septon
I worked with Ed while he ran a benefits outsourcing organization. Ed has a deep understanding of the outsourcing business. He is able to leverage his leadership and understanding of people, processes and technology to deliver high service quality in an efficient manner. His big picture view combined with his grasp of the details helps him to quickly detect issues and implement corrective actions. Lastly -- Ed is driven, and he recognizes the value of a strong work ethic.
George White
Ed managed the US pension operations for Fidelity’s large client division beginning in 2005. These were Fidelity's high growth years, and Ed directed his staff to meet challenging budget and other financial goals even as pension participants surged to more than 4 million. His strength in financial services disciplines such as record maintenance; transaction processing; financial controls; and client services allowed him to acclimate rapidly in a fast paced environment. But what really stands out was the rate at which he became a contributing member of our senior team. Ed has a natural ability to balance an operation between quality, cost effective management of resources, and risk. He is an accomplished executive who would be an asset to any financial services organization.
Brian Septon
I worked with Ed while he ran a benefits outsourcing organization. Ed has a deep understanding of the outsourcing business. He is able to leverage his leadership and understanding of people, processes and technology to deliver high service quality in an efficient manner. His big picture view combined with his grasp of the details helps him to quickly detect issues and implement corrective actions. Lastly -- Ed is driven, and he recognizes the value of a strong work ethic.
George White
Ed managed the US pension operations for Fidelity’s large client division beginning in 2005. These were Fidelity's high growth years, and Ed directed his staff to meet challenging budget and other financial goals even as pension participants surged to more than 4 million. His strength in financial services disciplines such as record maintenance; transaction processing; financial controls; and client services allowed him to acclimate rapidly in a fast paced environment. But what really stands out was the rate at which he became a contributing member of our senior team. Ed has a natural ability to balance an operation between quality, cost effective management of resources, and risk. He is an accomplished executive who would be an asset to any financial services organization.
Experience
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Solace
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United States
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Internet Marketplace Platforms
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1 - 100 Employee
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Board Advisor
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May 2023 - Present
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CX Studios
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Board Advisor
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Feb 2023 - Present
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CareScout
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Chief Executive Officer
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Jun 2021 - Jan 2023
Designed and executed wholesale transformation of a failing business into a dynamic healthcare tech enabled services leader, providing high touch Clinical Assessments and Caregiver Support Solutions to the Medicaid, Medicare Advantage and Long Term Care population. Won multiple new deals with healthcare payers and long term care insurers. Designed and executed wholesale transformation of a failing business into a dynamic healthcare tech enabled services leader, providing high touch Clinical Assessments and Caregiver Support Solutions to the Medicaid, Medicare Advantage and Long Term Care population. Won multiple new deals with healthcare payers and long term care insurers.
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Greenfield Hill Partners
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Hartford CT
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Principal
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2020 - May 2021
Advisory and interim executive services delivering operational excellence and business development solutions for healthcare, outsourcing and financial services clients. Engagements include interim CEO, M&A, payer/provider operations, turnaround and operating model design. Advisory and interim executive services delivering operational excellence and business development solutions for healthcare, outsourcing and financial services clients. Engagements include interim CEO, M&A, payer/provider operations, turnaround and operating model design.
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NTT DATA Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Healthcare COO
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Feb 2018 - 2020
Hired to remediate operating performance for large healthcare payer accounts. Direct report to President of Digital Services. Organizations include all administrative functions/contact centers serving Medicare and Commercial members. P&L owner. Developed NTT Intelligent Automation service offering for 2021 go to market strategy. Comprehensive platform delivering advisory, implementation and control/monitoring services. Hired to remediate operating performance for large healthcare payer accounts. Direct report to President of Digital Services. Organizations include all administrative functions/contact centers serving Medicare and Commercial members. P&L owner. Developed NTT Intelligent Automation service offering for 2021 go to market strategy. Comprehensive platform delivering advisory, implementation and control/monitoring services.
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Family Care Partners Holdings LLC ( A PE Portfolio Company)
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Fort Mill, South Carolina
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COO | M&A Leader | PE | Multi Site | Provider | Integration
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Jun 2016 - Sep 2017
Hired as Chief Operating Officer to lead multi-site/state healthcare operations and execute a rapid M&A strategy acquiring and integrating primary care practices in North and South Carolina. Hub and spoke model consisting of urgent care, primary care, pain management, physical therapy and all major ancillaries. Outpatient, Telehealth, Skilled Nursing Facilities and Rural Health. Doubled revenue in 7 months. PE firm sale and exit. Hired as Chief Operating Officer to lead multi-site/state healthcare operations and execute a rapid M&A strategy acquiring and integrating primary care practices in North and South Carolina. Hub and spoke model consisting of urgent care, primary care, pain management, physical therapy and all major ancillaries. Outpatient, Telehealth, Skilled Nursing Facilities and Rural Health. Doubled revenue in 7 months. PE firm sale and exit.
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Aetna, a CVS Health Company
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Vice President | Head of Operations | Consumer | Startup | Multi-Site
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Mar 2015 - May 2016
Recruited to design, build and run Service Operations and Customer Experience for the startup Consumer Division. Successfully launched in four markets, serving 700,00 members and generating $3B in annual premium. Recruited to design, build and run Service Operations and Customer Experience for the startup Consumer Division. Successfully launched in four markets, serving 700,00 members and generating $3B in annual premium.
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Deloitte
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Business Consulting and Services
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700 & Above Employee
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Strategy & Operations Leader | Advisory | Financial Services | Insurance
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Nov 2013 - Feb 2015
Provided advisory services to senior leaders in the financial services industry. Provided advisory services to senior leaders in the financial services industry.
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Cognizant
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Head of Wealth Management BPO | Outsourcing | Financial Services | Retirement | Insurance
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Jan 2010 - Oct 2013
Life, Annuity and Retirement Services BPO business. P&L accountability. Lead business unit for the following services: - Outsourcing - Strategic consulting - Data analytics Life, Annuity and Retirement Services BPO business. P&L accountability. Lead business unit for the following services: - Outsourcing - Strategic consulting - Data analytics
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Vice President | Defined Benefit | Turnaround
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2005 - 2009
Led the Large Corporate Market Unit delivering operational and relationship management services for 31 clients and 1.5 million participants. Unit was a multi-site organization operating in both the U.S. and India providing pension calculations, participant issue resolution, disbursements and client management. P&L responsibility in excess of $100M. Unit provided HRO services to the firm's premium clients. Led the Large Corporate Market Unit delivering operational and relationship management services for 31 clients and 1.5 million participants. Unit was a multi-site organization operating in both the U.S. and India providing pension calculations, participant issue resolution, disbursements and client management. P&L responsibility in excess of $100M. Unit provided HRO services to the firm's premium clients.
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Assistant Vice President | Defined Contribution | M&A | Integration
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2000 - 2005
Led the money collection, payroll automation, and disbursement operations for the ING Defined Contribution business. Led the money collection, payroll automation, and disbursement operations for the ING Defined Contribution business.
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Marine Corps Recruiting
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Armed Forces
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700 & Above Employee
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Comissioned Officer
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1989 - 2001
Artillery Officer. Served in a variety of leadership positions including unit leader, technical advisor, and liaison officer. (Active and Reserve) Artillery Officer. Served in a variety of leadership positions including unit leader, technical advisor, and liaison officer. (Active and Reserve)
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Education
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University of Connecticut School of Business
Master of Business Administration - MBA, Finance -
University of Massachusetts Amherst
Bachelor of Arts - BA, Political Science
Community
