Operations Manager

• Dec 2022 - Present

Animal Shelter Intake Manager

• Apr 2020 - Feb 2021

- I managed the intake department DVM, technicians, assistants & volunteers. - Understanding & use of Shelterluv & Cornerstone software. - I acted as the point person for any customer service intake department concerns from the public. - I oversaw intake staff member training. - I coached employees on performance issues and participated in disciplinary actions. - I participated in performance assessments and the development and execution of employee improvement plans. - I… Show more - I managed the intake department DVM, technicians, assistants & volunteers. - Understanding & use of Shelterluv & Cornerstone software. - I acted as the point person for any customer service intake department concerns from the public. - I oversaw intake staff member training. - I coached employees on performance issues and participated in disciplinary actions. - I participated in performance assessments and the development and execution of employee improvement plans. - I provided day-to-day oversight and on-going feedback to staff and managers. - I acted as a liaison between Intake staff, shelter team, doctors and management to promote effective communication to accommodate our intake needs & prevent / resolve concerns. - I assisted with the management, delegation and prioritizing for all Intake staff regarding the workflow within the department. - I worked closely with and provided monthly reports to our DSO & CEO. Show less - I managed the intake department DVM, technicians, assistants & volunteers. - Understanding & use of Shelterluv & Cornerstone software. - I acted as the point person for any customer service intake department concerns from the public. - I oversaw intake staff member training. - I coached employees on performance issues and participated in disciplinary actions. - I participated in performance assessments and the development and execution of employee improvement plans. - I… Show more - I managed the intake department DVM, technicians, assistants & volunteers. - Understanding & use of Shelterluv & Cornerstone software. - I acted as the point person for any customer service intake department concerns from the public. - I oversaw intake staff member training. - I coached employees on performance issues and participated in disciplinary actions. - I participated in performance assessments and the development and execution of employee improvement plans. - I provided day-to-day oversight and on-going feedback to staff and managers. - I acted as a liaison between Intake staff, shelter team, doctors and management to promote effective communication to accommodate our intake needs & prevent / resolve concerns. - I assisted with the management, delegation and prioritizing for all Intake staff regarding the workflow within the department. - I worked closely with and provided monthly reports to our DSO & CEO. Show less

Medical Laboratory Technician

• Mar 2019 - Jan 2020

- I specialized running fecal Elisa tests on the Hamilton System in the Parasitology dept. - I read & released results to clients within authorized turn-around time. - I performed quality control tests and calibration on equipment used. - I specialized running fecal Elisa tests on the Hamilton System in the Parasitology dept. - I read & released results to clients within authorized turn-around time. - I performed quality control tests and calibration on equipment used.

Licensed Veterinary Technician

• Mar 2018 - Mar 2019

- As a Licensed Veterinary Technician, I interacted with the veterinary clinic, boarding and grooming department ensuring superior animal care. - Front desk responsibility. – scheduling appointments, check in, cash out. - Very close interaction with our veterinary clients answering questions & concerns also educating them on veterinary care for their pets. - I collected animal histories from clients, assisted in exam rooms during exam, prepared and reviewed estimates with pet owners… Show more - As a Licensed Veterinary Technician, I interacted with the veterinary clinic, boarding and grooming department ensuring superior animal care. - Front desk responsibility. – scheduling appointments, check in, cash out. - Very close interaction with our veterinary clients answering questions & concerns also educating them on veterinary care for their pets. - I collected animal histories from clients, assisted in exam rooms during exam, prepared and reviewed estimates with pet owners, followed through on Dr orders, prepared the pet for discharge. - I assisted by preparing animals for surgery, monitoring animals under anesthesia and by scrubbing in as needed. - I performed in-house lab work as ordered. - I performed digital x-rays as ordered. - I filled prescriptions as ordered. - I assisted with animal husbandry as needed. Show less - As a Licensed Veterinary Technician, I interacted with the veterinary clinic, boarding and grooming department ensuring superior animal care. - Front desk responsibility. – scheduling appointments, check in, cash out. - Very close interaction with our veterinary clients answering questions & concerns also educating them on veterinary care for their pets. - I collected animal histories from clients, assisted in exam rooms during exam, prepared and reviewed estimates with pet owners… Show more - As a Licensed Veterinary Technician, I interacted with the veterinary clinic, boarding and grooming department ensuring superior animal care. - Front desk responsibility. – scheduling appointments, check in, cash out. - Very close interaction with our veterinary clients answering questions & concerns also educating them on veterinary care for their pets. - I collected animal histories from clients, assisted in exam rooms during exam, prepared and reviewed estimates with pet owners, followed through on Dr orders, prepared the pet for discharge. - I assisted by preparing animals for surgery, monitoring animals under anesthesia and by scrubbing in as needed. - I performed in-house lab work as ordered. - I performed digital x-rays as ordered. - I filled prescriptions as ordered. - I assisted with animal husbandry as needed. Show less

Director of Animal Care & Veterinary Services

• Jan 2011 - May 2017

- As the DACVS, I was responsible for the supervision of the Animal Care team as well as the veterinary team members. - Use of PetPoint & Chameleon shelter software - I was responsible to ensure that standard operating procedures and protocols for animal care, kennel maintenance, sanitation, disease control, and other animal care practices are maintained. - I worked with a team of 15 Animal care Technicians, and a veterinary staff of 2 and one veterinarian. - I worked closely with… Show more - As the DACVS, I was responsible for the supervision of the Animal Care team as well as the veterinary team members. - Use of PetPoint & Chameleon shelter software - I was responsible to ensure that standard operating procedures and protocols for animal care, kennel maintenance, sanitation, disease control, and other animal care practices are maintained. - I worked with a team of 15 Animal care Technicians, and a veterinary staff of 2 and one veterinarian. - I worked closely with all League staff, volunteers, and the public. - I oversaw the kennel, Veterinary and foster department. - I oversaw facility management including monitoring and scheduling regular maintenance on building systems and grounds. - I maintained state euthanasia certifications - I kept accurate records on all controlled substances used in kennel and veterinary care. - I maintained all state and federal licensure for the kennel and veterinary department. - I provided oversight for purchases of building supplies. - I was responsible for approving purchases and maintaining budget - I ensured compliance with OSHA regulations - I supervised animal care and veterinary staff training, daily operations, inventory and animal health assessments - I prepared monthly departmental reports - I scheduled and hosted regular animal care training sessions and accommodate special individual trainings on an as needed basis - I promoted a strong commitment to teamwork, customer service, consistent standards, and continuous improvement within the animal care department. - I ensured animal care technician team members receive timely support, information, and tools they need to succeed - I kept the team updated on program enhancements, policies, and procedures. - I was responsible for setting up a in-house surgery suite so all our surgical procedures could be done in house. - I was responsible for overseeing a total renovation of the dog kennels, cat kennels and sca areas. Show less - As the DACVS, I was responsible for the supervision of the Animal Care team as well as the veterinary team members. - Use of PetPoint & Chameleon shelter software - I was responsible to ensure that standard operating procedures and protocols for animal care, kennel maintenance, sanitation, disease control, and other animal care practices are maintained. - I worked with a team of 15 Animal care Technicians, and a veterinary staff of 2 and one veterinarian. - I worked closely with… Show more - As the DACVS, I was responsible for the supervision of the Animal Care team as well as the veterinary team members. - Use of PetPoint & Chameleon shelter software - I was responsible to ensure that standard operating procedures and protocols for animal care, kennel maintenance, sanitation, disease control, and other animal care practices are maintained. - I worked with a team of 15 Animal care Technicians, and a veterinary staff of 2 and one veterinarian. - I worked closely with all League staff, volunteers, and the public. - I oversaw the kennel, Veterinary and foster department. - I oversaw facility management including monitoring and scheduling regular maintenance on building systems and grounds. - I maintained state euthanasia certifications - I kept accurate records on all controlled substances used in kennel and veterinary care. - I maintained all state and federal licensure for the kennel and veterinary department. - I provided oversight for purchases of building supplies. - I was responsible for approving purchases and maintaining budget - I ensured compliance with OSHA regulations - I supervised animal care and veterinary staff training, daily operations, inventory and animal health assessments - I prepared monthly departmental reports - I scheduled and hosted regular animal care training sessions and accommodate special individual trainings on an as needed basis - I promoted a strong commitment to teamwork, customer service, consistent standards, and continuous improvement within the animal care department. - I ensured animal care technician team members receive timely support, information, and tools they need to succeed - I kept the team updated on program enhancements, policies, and procedures. - I was responsible for setting up a in-house surgery suite so all our surgical procedures could be done in house. - I was responsible for overseeing a total renovation of the dog kennels, cat kennels and sca areas. Show less