Ed Kosakowsky
Customer Success Manager at Midnight Blue Technology Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Aaron Frketich
During Ed's time with Kaseya, he was one of the most responsive representatives 360ITPARTNERS has ever had in our 10+ years of using their platform. He was also the first to physically visit our office, and to schedule a regular check-in call. It's clear to me that Ed is someone who will take the initiative to move things forward, and I felt he really cared about our business and our success. I would recommend him to any organization considering his hire.
Aaron Frketich
During Ed's time with Kaseya, he was one of the most responsive representatives 360ITPARTNERS has ever had in our 10+ years of using their platform. He was also the first to physically visit our office, and to schedule a regular check-in call. It's clear to me that Ed is someone who will take the initiative to move things forward, and I felt he really cared about our business and our success. I would recommend him to any organization considering his hire.
Aaron Frketich
During Ed's time with Kaseya, he was one of the most responsive representatives 360ITPARTNERS has ever had in our 10+ years of using their platform. He was also the first to physically visit our office, and to schedule a regular check-in call. It's clear to me that Ed is someone who will take the initiative to move things forward, and I felt he really cared about our business and our success. I would recommend him to any organization considering his hire.
Aaron Frketich
During Ed's time with Kaseya, he was one of the most responsive representatives 360ITPARTNERS has ever had in our 10+ years of using their platform. He was also the first to physically visit our office, and to schedule a regular check-in call. It's clear to me that Ed is someone who will take the initiative to move things forward, and I felt he really cared about our business and our success. I would recommend him to any organization considering his hire.
Credentials
-
Account Management: Maintaining Relationships
LinkedInApr, 2022- Sep, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInApr, 2022- Sep, 2024 -
Sales Forecasting
LinkedInFeb, 2022- Sep, 2024 -
Executive Certificate in Channel Management- CompTIA
CompTIAJan, 2016- Sep, 2024 -
Eagle Scout
Boy Scouts of America
Experience
-
Midnight Blue Technology Services
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Customer Success Manager
-
Apr 2022 - Present
I'm part of a team of IT Specialists that are fanatical about customer experience providing Managed IT Services Consulting and Support, Cloud Services, Backup and Disaster Recovery Solutions, and Managed Security and Firewall Services for clients typically in Professional Services, including financial, legal, engineering, medical, and accounting. I'm part of a team of IT Specialists that are fanatical about customer experience providing Managed IT Services Consulting and Support, Cloud Services, Backup and Disaster Recovery Solutions, and Managed Security and Firewall Services for clients typically in Professional Services, including financial, legal, engineering, medical, and accounting.
-
-
-
Quality Computer Services, Inc.
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Business Development Specialist
-
Oct 2021 - Apr 2022
We bring the SerenITy to your network. We believe that businesses should focus on their business, not their network. We are a Certified Microsoft Partner and also partner with Cisco, HP, Duo, and 3CX. We are your 1 stop IT shop in Western Pennsylvania. We bring the SerenITy to your network. We believe that businesses should focus on their business, not their network. We are a Certified Microsoft Partner and also partner with Cisco, HP, Duo, and 3CX. We are your 1 stop IT shop in Western Pennsylvania.
-
-
-
RoadRunner Recycling
-
United States
-
Environmental Services
-
100 - 200 Employee
-
Business Development Representative
-
Mar 2020 - Nov 2020
I help companies save money on their monthly waste bill and generate revenue off recyclables. I prospect daily to discover opportunities within the San Antonio market. I help companies save money on their monthly waste bill and generate revenue off recyclables. I prospect daily to discover opportunities within the San Antonio market.
-
-
-
Catholic Cemeteries Association
-
United States
-
Non-profit Organization Management
-
1 - 100 Employee
-
Sales/Counselor
-
May 2019 - Mar 2020
I helped families when they are dealing with hard days. I also explain events that take place when you lose a loved one and help them prepare by selling the services needed when a death occurs. I helped families when they are dealing with hard days. I also explain events that take place when you lose a loved one and help them prepare by selling the services needed when a death occurs.
-
-
-
New Horizons Computer Learning Centers
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Account Executive
-
Jul 2018 - May 2019
New Horizons offers an extensive selection of vendor-authorized training and certifications for top technology providers such as Microsoft, Cisco, CompTIA and VMware. Established and managed a client base of 42 clients through prospecting and follow up. New Horizons offers an extensive selection of vendor-authorized training and certifications for top technology providers such as Microsoft, Cisco, CompTIA and VMware. Established and managed a client base of 42 clients through prospecting and follow up.
-
-
-
Kaseya
-
United States
-
Software Development
-
700 & Above Employee
-
Strategic Customer Success Manager
-
Apr 2016 - Dec 2017
-100% client retention-35% growth-80% of my clients added a new product -100% client retention-35% growth-80% of my clients added a new product
-
-
-
Continuum Managed Services
-
United States
-
Individual and Family Services
-
Customer Success Manager, Southeast Region
-
Jan 2014 - Apr 2016
Continuum was a wholesaler of remote monitoring software, business continuity software, help desk, and mobile device management. I helped my clients grow their business, which lead to increasing sales. Often, I helped clients find other vendors for services that we do not provide, so that my clients provide a more complete service to their customers. I worked with clients to help them develop their brand, grow their business, and reduce their churn. The goal is to grow their business, so that the overall sales at Continuum grow. I exceeded my annual sales goal by 55% and grew my territory by 62% in 2014. The Southeast territory was the leading territory in both 2014 and 2015 among five territories.To grow their business we create a sales/marketing program, and discuss ways to present the various services. We work on proposals and discuss how the meeting went. When a partner brings on new salespeople, I train them as well. My goal is to become a true partner to these companies, and have an impact on their quality of life.To expand their business we implement the various tools available as a way to help them develop stronger relationships with their customers. We create strategies to expand services to current clients to facilitate growth. I am a resource for our partners.
-
-
Sr. Account Executive
-
Jun 2010 - Dec 2013
This is an account acquisition position that required knowledge of all aspects of our services. We provide platforms in Remote Monitoring, Network Assessment, MDM, and Business Continuity. My territory is the Southeast, and I fielded questions about all aspects of our services. My main job was to get prospects involved in our trial. I consistently met, or exceeded, my sales goals. The companies that I brought on board produced the highest revenue in 2012 and 2013. I lead bi-monthly sales meetings with team to review pipeline and proceedures.My prospecting includes following up on leads generated by the marketing team with a phone call. I use various techniques to engage the prospect and move toward the close. I am proficient with SalesForce and use it extensively to maintain contact and call notes.I have been involved with training 5 Account Executives new hires. I mentored three Account Executives.
-
-
-
Anderson & Strudwick
-
Financial Services
-
1 - 100 Employee
-
Financial Advisor/Account Manager
-
Mar 1999 - May 2009
Reviewed and revised investment portfolio for 275 client families. Introduced new products and kept my clients abreast of market events that would impact their investments through seminars, individual meetings, and a quarterly newsletter. Reviewed and revised investment portfolio for 275 client families. Introduced new products and kept my clients abreast of market events that would impact their investments through seminars, individual meetings, and a quarterly newsletter.
-
-
Education
-
-
Penn State University
BS, Education
Community
