Experience

GMS CONNECT

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Founder and CEO

  • ‏يناير 2009 - - الحالي

  Thank you for taking a moment to review my Bio on LinkedIn. Since 1989, The GMS management team has been providing Call Center Support Services for many of the top Health Plans and Health Care Providers, in English and Spanish. We also have many years of experience and competency providing high level Call Center Support Services to many of America's most prominent National Associations.As a certified minority vendor, we specialize in a variety of member outreach, welcome and retention calls, and customer service communications. We also provide Health Plans with appointments for Health Risk Assessment, Telephonic HRA, and Medical Record Retrieval.Our goal for our clients is to provide a high quality, respectful, courteous and informative "personal phone call" to each of their members in order to build good will, value, ongoing business and a lasting life cycle relationship.GMS is a verified profit center for our clients,, not an expense, with ROI often as high as 3-1.Over the past 25 years, during my career as CEO of MarCom Technologies, and now as CEO of GMS CONNECT, I have employed more than 40,000 call center representatives plus more than 2,000 insurance agents, hundreds of account supervisors, dozens of script writers, trainers, quality control monitors, IT teams, call center staff and management.I am honored to have provided award winning call center services to dozens of Fortune 1000 clients, who trusted my advice and experience, resulting in billions of dollars in revenue.Many of the clients, top executives and management who worked with me over the past 25 years including David Burton, Jeff Young, Rich Friedman and Larry Hughes are are still working with me today. When you work with GMS CONNECT, be assured you are working with some of the most experienced and trustworthy people in the call center business.



Marcom Technologies

• Technology, Information and Internet
• 1 - 100 Employee

• Founder and CEO

  • ‏مارس 1995 - ‏مارس 2005

  If you were in the call center business during 1995 to 2005, you must be familiar with MarCom Technologies, headquartered in Plantation, Florida.MarCom was a Top 10 Call Center operator and innovator, specializing in high quality inbound /outbound projects in English and Spanish. Our clients were among the most well known Fortune 1000 "brand name" accounts.As founder and CEO at MarCom, I developed proprietary call center management and predictive dialing systems and then built state of the art call centers throughout Florida, Pennsylvania and the Domincan Republic, In 2002, as an experienced call center operator and designer of call center automation systems, I was the first person to be invited to invest in, and open a call center operation in The Dominican Republic, in partnership with the Dominican Government, in an effort to bring employment to the country.Today there are 35,000 workers in my original free zone. In 2004, I negotiated the sale of MarCom Technologies to SR. Teleperformance, a French public company, the world's largest call center operation with 3 billion dollars annual revenue.