Ed Chapman MSc CMDip
Director of Golf at Royal Auckland and Grange Golf Club Inc.- Claim this Profile
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Bio
Nicoli Potgieter
Ed and I worked together for 18 months in the Middle East. During this time he had managed to be promoted successfully to head of his department. Not only does Ed show dedication to his work but he always aspired to achieve great results. He implemented new, innovative ideas that not only generated revenue but enhanced the customer experience. Ed was well respected among the team and his clients. His professionalism makes him easily approachable and he demonstrates great leadership skills. Ed's enthusiasm for the golfing industry is evident as he aspires to be the best at what he does and to contribute to the success of the industry. It was a pleasure working with him and I would happily do so again should the opportunity arise.
Tony Billingham
Ed was a very dedicated professional part of a very successful management team running the everyday operations of a 5 star golf club in Dubai His management & people person skills were exemplary and he was liked by all that worked with him and for him in the golf and hospitality sectors I would recommend him for any management position within the hospitality or services industries
Nicoli Potgieter
Ed and I worked together for 18 months in the Middle East. During this time he had managed to be promoted successfully to head of his department. Not only does Ed show dedication to his work but he always aspired to achieve great results. He implemented new, innovative ideas that not only generated revenue but enhanced the customer experience. Ed was well respected among the team and his clients. His professionalism makes him easily approachable and he demonstrates great leadership skills. Ed's enthusiasm for the golfing industry is evident as he aspires to be the best at what he does and to contribute to the success of the industry. It was a pleasure working with him and I would happily do so again should the opportunity arise.
Tony Billingham
Ed was a very dedicated professional part of a very successful management team running the everyday operations of a 5 star golf club in Dubai His management & people person skills were exemplary and he was liked by all that worked with him and for him in the golf and hospitality sectors I would recommend him for any management position within the hospitality or services industries
Nicoli Potgieter
Ed and I worked together for 18 months in the Middle East. During this time he had managed to be promoted successfully to head of his department. Not only does Ed show dedication to his work but he always aspired to achieve great results. He implemented new, innovative ideas that not only generated revenue but enhanced the customer experience. Ed was well respected among the team and his clients. His professionalism makes him easily approachable and he demonstrates great leadership skills. Ed's enthusiasm for the golfing industry is evident as he aspires to be the best at what he does and to contribute to the success of the industry. It was a pleasure working with him and I would happily do so again should the opportunity arise.
Tony Billingham
Ed was a very dedicated professional part of a very successful management team running the everyday operations of a 5 star golf club in Dubai His management & people person skills were exemplary and he was liked by all that worked with him and for him in the golf and hospitality sectors I would recommend him for any management position within the hospitality or services industries
Nicoli Potgieter
Ed and I worked together for 18 months in the Middle East. During this time he had managed to be promoted successfully to head of his department. Not only does Ed show dedication to his work but he always aspired to achieve great results. He implemented new, innovative ideas that not only generated revenue but enhanced the customer experience. Ed was well respected among the team and his clients. His professionalism makes him easily approachable and he demonstrates great leadership skills. Ed's enthusiasm for the golfing industry is evident as he aspires to be the best at what he does and to contribute to the success of the industry. It was a pleasure working with him and I would happily do so again should the opportunity arise.
Tony Billingham
Ed was a very dedicated professional part of a very successful management team running the everyday operations of a 5 star golf club in Dubai His management & people person skills were exemplary and he was liked by all that worked with him and for him in the golf and hospitality sectors I would recommend him for any management position within the hospitality or services industries
Credentials
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European Conference 2021
Club Management Association of Europe (CMAE)Nov, 2021- Oct, 2024 -
The Science of Well-Being
Yale UniversityJul, 2021- Oct, 2024 -
MDP3 Strategy & Leadership
Club Managers Association of Europe (CMAE)Mar, 2021- Oct, 2024 -
European Conference 2020
Club Management Association of Europe (CMAE)Dec, 2020- Oct, 2024 -
Club Management Diploma (CMDip)
Club Managers Association of Europe (CMAE)May, 2019- Oct, 2024 -
Management Development Programme Part 2
Club Managers Association of Europe (CMAE)May, 2019- Oct, 2024 -
Management Development Programme Part 1
Club Managers Association of Europe (CMAE)May, 2018- Oct, 2024 -
Principles of Turfgrass Management
University of Georgia (UGA) Graduate SchoolFeb, 2018- Oct, 2024 -
Macroeconomics: An Introduction
University of Oxford, Department for Continuing EducationJul, 2017- Oct, 2024 -
R&A Level 2 Rules of Golf
Scottish GolfMar, 2017- Oct, 2024 -
Trackman Level 2 Certified Professional
TrackMan A/SMay, 2014- Oct, 2024 -
PGA Certificate in Golf Psychology Coaching
The PGA
Experience
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Royal Auckland and Grange Golf Club
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New Zealand
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Golf Courses and Country Clubs
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1 - 100 Employee
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Director of Golf
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Dec 2022 - Present
Key responsibilities: Be the golfing "face and personality" within the Club | Maintain a golfing culture that encourages participation, enhances camaraderie and attracts interest in membership | Lead and develop the golf operations team | Attract and recruit talented team members that match the core values of the Club Key responsibilities: Be the golfing "face and personality" within the Club | Maintain a golfing culture that encourages participation, enhances camaraderie and attracts interest in membership | Lead and develop the golf operations team | Attract and recruit talented team members that match the core values of the Club
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The Modern Club Management Podcast
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Auckland, New Zealand
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Podcast Host
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Aug 2022 - Present
Started my own podcast to have interesting conversations with the best people around the globe, and share these with world, who work in the club/hospitality industry and those in other fields that are relevant to the industry. Started my own podcast to have interesting conversations with the best people around the globe, and share these with world, who work in the club/hospitality industry and those in other fields that are relevant to the industry.
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The Metropolitan Golf Club
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Australia
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Spectator Sports
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1 - 100 Employee
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Director Of Golf
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Jan 2022 - May 2022
Golf Digest: 58th Best Course in the World | 9th Best in Australia Selected to lead the golf operation at one of the premier private members clubs in Australia after an extensive interview process. Worked remotely for five months to support the team, joined weekly Head of Department meetings, and built a strong rapport both up and down the chain of command. Five months after the visa application was lodged, with up to another ten months processing time due to Covid related backlogs with immigration dept, a decision to terminate the agreement was agreed. Show less
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Hong Kong Golf Club
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Hong Kong
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Spectator Sports
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1 - 100 Employee
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Golf Operations Manager
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Apr 2015 - Dec 2021
52nd Platinum Clubs of the World | Private members club | Audubon Certified | European Tour host club Key responsibilities: co-leading team of ~60 to deliver operational and customer service excellence, co-managing the departmental budget of £4m, CAPEX planning, staff training, and recruitment. > Planned and delivered the first social overseas golf trips for our members by working closely with premium suppliers to develop memorable experiences with two bespoke trips to South Africa. > Tasked with recruiting and mentoring five PGA Interns on 12-month contracts. Developed one of these reports to become a full-time team member; to the performance level of being my successor. > Promoted to Golf Operations Manager Show less
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InterContinental Dubai Festival City
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United Arab Emirates
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Hospitality
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100 - 200 Employee
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Golf Academy Manager
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Dec 2011 - Apr 2015
Al Badia Golf Club | 59Club Gold Award | European Challenge Tour Grand Final Host x2 Key responsibilities: leading a multi-national team of coaches, annual budgets, marketing, brand standards implementation, recruitment, retail merchandising, and Executive Committee meetings. > Worked with the marketing team to develop a marketing campaign and used behavioural science to develop lesson packages. This delivered a 52% revenue growth to achieve our target. > Created a sought after employment environment and inclusive culture through “thank you cards” based around IHG’s values and relationship building with staff. This delivered exceptional service. > Collaborated with F&B Manager on corporate and member events to deliver experiences to budget. > Responsible for all levels of planning for golf events for up to 150 participants. > Promoted to Golf Academy Manager Show less
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Northamptonshire County Golf Club
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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PGA Professional
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Feb 2007 - Dec 2011
Harry Colt designed private members club | Top 100 England | Regional Open Qualifying Host > Created and chaired the first Junior Golf Committee in the club’s 100+ year history to steer the future of building an engaged and active junior section. > Wrote successful proposal for a large grant from Barclays Bank for a Grass Roots coaching initiative. Harry Colt designed private members club | Top 100 England | Regional Open Qualifying Host > Created and chaired the first Junior Golf Committee in the club’s 100+ year history to steer the future of building an engaged and active junior section. > Wrote successful proposal for a large grant from Barclays Bank for a Grass Roots coaching initiative.
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Overstone Park Resort
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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PGA Assistant Professional
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Sep 2004 - Feb 2007
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Education
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University of York
Master of Science - MS, International Business Leadership and Management -
University of Birmingham
Foundation Degree (FdA), Professional Golf Studies