Experience

Emser Tile

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Operations Manager

  • Apr 2013 - Present

  Expertly direct all branch operations at three different branches for wholesale tile and flooring company. Oversee order management, stock replenishment, ordering, receiving, and inventory control, with direct warehouse and sales supervision. Improve profit margins through focus on improving structures and streamlining processes with out-of-the-box ideas. Establish and maintain effective working relationships with management, employees, and clients. • Optimize freight costs by reducing amount of orders to vendors on monthly basis. • Travel to troubled branches to assist in repairing broken operations, from warehouse management to order desk workflows and process management. • Maintain customer load out times at less than 15 minutes on average, with sales volume growing to new levels without additional staff, through process improvements and emphasis on efficiency. • Designed and implemented new warehouse layout to ease customer loading and management of customer orders. • Reduced consistent costs in freight by consolidating shipments, developing better route management, and implementing carrier consolidation. • As part of training branch for region, coach and train staff, as well as offering “train the trainer” leadership by creating associate coaches and trainers. • Attained two sales level awards in both years of working at first branch location. • Within four months of arrival at second branch, reached first measured sales level. • Achieved consistent branch performance in several measurable categories, including being in top 10 in gross profit after depreciation, ROI, and gross margin. • Recognized as fastest growing branch in company history of 45 years. • Awarded number one branch in GPAD for 2014, and Branch of the Year in 2015. • Noted for “Operational Excellence” consistently with quarterly business reviews in excess of 95%. Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Store Manager

  • May 2005 - Apr 2013

  Managed all ground-up aspects of store administration, including hiring, fixtures, plan-o-grams, merchandising, and final walks with GC as well as home office personnel. Coached and motivated store teams to achieve and exceed sales targets. Developed and mentored both hourly managers and Assistant Manager teams for better store performance. • Opened new store location in Missouri City, with Key Performance Indicators excelling in all stores on several measurable levels. • Achieved more than $5.1 million in sales volume at single unit retail store. • Accomplished consistent, positive track record of FCSI scores in district. • Received several perfect scores from Mystery Shoppers evaluating all stores. • Established and nurtured key holder team to support full succession plan within store. • Trained rookie staff to support first year growth, as store was opened with no tenured employees. • Ensured store merchandising presentations were in compliance with home office expectations. • Instituted accountability environment within the store, focused on delivering results Show less



The Vitamin Shoppe

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Jun 2003 - May 2005

  Directed entire state of Texas and expansion market into Louisiana, a total of 17 stores with annual sales in excess of $16 million. Monitored and controlled all expenses within district. Managed and trained staff, delegating responsibilities as needed and following up to ensure performance. Communicated and collaborated regularly with all levels of the organization. Oversaw all inventory management functions with store managers and home office. • Successfully launched 12 new store openings in district. • Increased sales and customer service levels by analyzing sales trends and creating proactive action plans to improve performance. • Recruited and trained associates at all levels through existing and newly created company programs. • Effectively coached store staff to resolve challenging customer service issues to achieve customer satisfaction. • Developed and implemented district-wide succession plan to retain top talent. • Piloted new programs, including new manifest receiving and Manager Training Programs to improve business. Show less