Experience

Stackline

• United States
• Retail
• 200 - 300 Employee

• Director of Professional Services | eCommerce Operations

  • Jul 2022 - Present

  Stackline is the first full-funnel connected commerce platform for the world’s most innovative brands. Business leaders, product innovators, performance marketers and analysts trust Stackline as the single source of ecommerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses and autonomous functionality, create the actions that determine success or failure. Stackline is the first full-funnel connected commerce platform for the world’s most innovative brands. Business leaders, product innovators, performance marketers and analysts trust Stackline as the single source of ecommerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses and autonomous functionality, create the actions that determine success or failure.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Manager, Instock Management

  • Jan 2021 - Jul 2022

  Leading a team of Instock Managers to build and operate the Amazon Fresh Grocery supply chain across North America. Responsible for driving long term free cash flow, scaling operational efficiencies through innovation and building a best-in-class omni channel grocery experience.

• Inbound Logistics - Consumables Supply Chain

  • Jul 2019 - Jan 2021

  Led across the Consumables supply chain and redefined how Amazon fulfills customer demand through COVID constraints. Identified, developed and executed initiatives to drive free cash flow.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Program Manager - Ownership Operations

  • Apr 2018 - Jul 2019

  Innovated, designed and led the global retail strategy for the 500 Apple Retail Stores across twenty-three counties. Built programs to enhance the customer experience and drive ownership in Apple Retail stores across the world. Worked cross functionally with business partners & four geos to design strategies for Apple’s global retail team (80k employees). Responsible for creating a world class customer experience at Apple Retail: *Merchandising Strategy - support selection of… Show more Innovated, designed and led the global retail strategy for the 500 Apple Retail Stores across twenty-three counties. Built programs to enhance the customer experience and drive ownership in Apple Retail stores across the world. Worked cross functionally with business partners & four geos to design strategies for Apple’s global retail team (80k employees). Responsible for creating a world class customer experience at Apple Retail: *Merchandising Strategy - support selection of product, in-store design and demo experience of product. Operationalize unique spaces to create a consistent, engaging interaction for customers to explore products. *Back to School - developed 13 week employee engagement model to maximize customer engagement, improve employee knowledge and drive YoY revenue. *Apple GiveBack - led the trade-in program to support sustainability and upgrade initiative. Ensured compliance with global and local regulations through system enhancements and cross functional partnership. Created engagement program for employees leading to highest utilization of program since inception.

• Business Leader

  • Jul 2016 - Apr 2018

  Responsible for leading teams, driving the strategy, performance and development in the Central California, LA and Hawaii markets. *Grew overall business performance 166% year over year, developing top preforming market for retail business *Lead global customer procurement systems with highest adoption rate in company *Managed Fortune 500 C-Suite customers across multiple verticals, establishing trusted relationships by providing expertise on hardware, software and digital… Show more Responsible for leading teams, driving the strategy, performance and development in the Central California, LA and Hawaii markets. *Grew overall business performance 166% year over year, developing top preforming market for retail business *Lead global customer procurement systems with highest adoption rate in company *Managed Fortune 500 C-Suite customers across multiple verticals, establishing trusted relationships by providing expertise on hardware, software and digital transformation *Developed strong cross functional partnerships with Apple’s Education, Enterprise, and Channel teams *Responsible for growth and development of team with over 70% of team promoted to key sales and leadership roles *Create, share and execute business development strategies to align with verticals in diverse markets

• Business Manager

  • Mar 2015 - Jul 2016

• Senior Leader

  • Jul 2013 - Mar 2015



The Cheesecake Factory

• General Manager

  • Aug 2011 - Jul 2013

• Assistant General Manager

  • Jun 2007 - Jul 2011