TAC Agent II

• Mar 2022 - Present

-Provided prompt resolution to customers via telephoneand/or e-mail to assist with a variety of customerinquiries and issues .-Performed complex diagnostic troubleshooting to resolvevoice, video & data service issues.-Strived for first call resolution while handling all issueswith urgency, ownership and accountability.-Leveraged a variety of software applications to managecustomer account information and diagnose and resolvetechnical difficulties.-Communicated independently, effectively, clearly andprofessionally with managers, supervisors, and otheremployees to establish and maintain considerate andcooperative relationships.-Assisted other departments as required to ensure theprompt response to service, including extreme workoverloads during special circumstances.-Helped define customer requirements and expectationsand discussed how to integrate and migrate customers tonew technology with existing customer premiseequipment (CPE).Provided training assistance for newemployees; participated in cross training.-Performed other related duties as assigned to ensureeffective operation of the department and the Company.-Met or exceeded key performance metrics and overallcompany goals.

Sales And Marketing Specialist

• Aug 2018 - Sep 2021

-Migrated existing and new customers to iOS and Androidoperating systems-Performed extensive training for customers on latestdevices and software features-Configured WiFi networks, cloud integration and datatransfers-Diagnosed technical and software basedmisconfigurations with iOS and Android systems-Proficient with major mobile operating systems such asiOS and Android-Proficient • with iOS and Android email suitesAchieved top 30% bonus level compensation month tomonth consecutively for 3 years.-Top 10 Sales Representative for South Georgia Market for3 years running.

AnytimeFitness Personal Trainer Director

• Dec 2016 - Aug 2018

-Responsible for achieving company KPI's to includepersonal and team sales goals, education and training of4 personal trainers.-Maintained direct communication with General Manageras well as franchise owner to assure accurate overviewof PT department-Led implementation and operation of new group trainingprogram-Created and implemented unique physical exerciseprograms based on client's needs and readiness level-Monitored client progress and hold clients accountable toresults-Progressed each client appropriately and safely throughstages of ACE IFT module.

Certified Personal Trainer

• Dec 2016 - Mar 2018

25S Satellite Communication System Operator/Maintainer

• May 2013 - Dec 2016

-Army Specialist E-4(4yrs service, honorable discharge)-Maintained, supervised, installed, and operated tacticalthrough strategic multichannel satellite communicationsground terminals, systems, networks and associatedequipment.-Operate and perform preventive maintenance checks andservices (PMCS) on assigned communications equipment,vehicles, and power generators worth over 25 milliondollars.-Led and supervised junior enlisted soldiers as shift leaderduring 24h ongoing missions in support of Division leveloperations.