Chief Technology Officer

• Sep 2021 - Present

Head of IT

• Jan 2020 - Jul 2021

• Ownership of the companies IT infrastructure from multiple web servers to IT troubleshooting on premises (Networking and Hardware), management of DNS for a multitude of domains. • Google stack adoption and management, Google Suite, Google Analytics, Google Tag Manager, Google Search Console and other tools. • Direct contact with web developers and web designers. Main point of contact for the development of the product. • Installation, development and design fixes on WordPress and PrestaShop platforms. • Planning and conducting web audits, analytical oversee and maximization of CVR (Conversion Rate) using various tools and best practices. • Digital marketing works, Google Ads, Facebook Ads, drafting of strategies and execution. Multiple design works as creation of banners or modification of existing ones. Social media management and competitor analysis. • VPS configuration, troubleshooting and administration. Litespeed installation and Cyber Panel management. Complete configuration from an empty server to a fully working web server hosting websites. Database migrations, DNS configurations and Email routing. • Since joining this position, in half a year – I created and managed the whole IT infrastructure. A very wide range of duties and projects, ranging from servers to best tool adoption for the company. * Other duties not listed. Show less

Product Owner / IT Project Manager

• Sep 2019 - Jan 2020

• Project management and product ownership, preparation of contracts, agreements, invoices and other paperwork for the business operations. • Management of UX/UI designers and front-end / back-end developers for a timely product delivery. • Estimation of projects, planning and delivery of design and programming works. • Point of contact for all requirements, communication with clients and workforce management adhering to client needs. • Curation and overseeing of existing projects, planning and rollout of features / changes to high traffic websites. • Management of the company’s own processes, hiring, management of own tools, as time tracking, google stack and others. • Conducting CRO / Audits on existing platforms and drafting plans on optimisation – facelift of existing designs and other task planning based on client requests. Show less

CRO / Product Owner

• Jul 2019 - Sep 2019

• Ownership and management of Shopify Plus.• Project management and staff management.• Conversion Rate Optimization (CRO), analytics, testing and costumer behavior analysis. (Convert, Google Optimize and Hotjar)• Working alongside all the departments of the company on delivery of digital product (Marketing, Creative, Finance, Operations).• Management of outsourced developers to deliver UX/UI development works and designs adhered to best CRO practices.• Various ad hoc tasks regarding the back-office, warehouse management, stock management, stock analysis and forecasting.• Technical bridge between all the departments and the outside sphere to ensure that the digital product is being delivered in time.• Working with different payment gateways and order processing.• Technical implementations and planning carried out on Shopify Plus platform.• Design works and planning carried out to change the front-end of the current website. Show less

Ecommerce Operations Manager

• Feb 2019 - Jul 2019

Ecommerce Operations Specialist

• Oct 2018 - Jul 2019

Ecommerce Specialist and Warehouse Operations

• Mar 2017 - Sep 2018

• Customer service and issue resolution with logistics. • Management of sales channels as platforms (Amazon, Ebay and Proprietary). • Communication with customers through sales channels and Xsellco. • Arrangements with couriers, scheduling of goods and booking of fulfilment's. • QA and packaging of goods, ensuring that highest standards are maintained from start to finish of cycle. • Administration of different sales channels (web). • Logistic arrangements for movement of goods from the warehouses to physical retail channels. • Expedition and receival of stock in to the warehouses. • Stock control in the warehouse and in physical locations using specialised software. • Management of workforce in the warehouse. Show less

Customer Service Consultant and Technical Support Consultant

• May 2015 - Jun 2016

• Customer service and remote technical support for clients of AB Telia - the largest telecom provider in Lithuania • Customer service and smartphone troubleshooting for clients of AB Telia – the largest mobile operator in Lithuania • Provide technical support to end users for computer-related technical problems • Ensuring that work is carried out to the highest standard • Usage of helpdesk ticket management systems • Management of incoming incidents and requests, ownership and resolution/escalation following best practice and adhering to strict SLA’s • Managing projects to support technical task execution and ensure customer satisfaction • Constant communication and feedback with new and existing clients • Help, guidance and teaching to less experienced personnel • Work with voice services (VOX and VOIP), television services (IPTV and DVB-T), and internet services (DSL, FTTX and GPON) Show less