Experience

Diamond Precast Concrete Ltd.

• Canada
• Construction
• 1 - 100 Employee

• Inside Sales Representative / Junior Estimator

  • Dec 2021 - Present



Herschel Supply Company

• Canada
• Retail Apparel and Fashion
• 200 - 300 Employee

• Retail Sales Associate

  • Oct 2021 - Dec 2021

  Helping customers complete purchases, locating items and join reward programs. Using consultative sales approach to understand customer needs and recommend relevant offerings. Providing accurate information about promotions, customer programs and products, helping drive high customer retention. Maintaining clean sales floor and straightening and facing merchandise. Greeting customers and helping with product questions, selections and purchases. Helping customers complete purchases, locating items and join reward programs. Using consultative sales approach to understand customer needs and recommend relevant offerings. Providing accurate information about promotions, customer programs and products, helping drive high customer retention. Maintaining clean sales floor and straightening and facing merchandise. Greeting customers and helping with product questions, selections and purchases.



Vanperpetual English Language College

• Vancouver, British Columbia, Canada

• IELTS Instructor

  • Jul 2021 - Oct 2021

  Created teaching materials and developed engaging lesson plans for IELTS Modules. Maintained accurate files of assessment results, graded assignments and student work. Assigned lessons and corrected homework. Instructed 2 students in listening, speaking, and academic reading and writing. Created teaching materials and developed engaging lesson plans for IELTS Modules. Maintained accurate files of assessment results, graded assignments and student work. Assigned lessons and corrected homework. Instructed 2 students in listening, speaking, and academic reading and writing.



Takasago International Corporation Turkey Distributor Vista Dış Ticaret (Foreign Trade Company)

• Istanbul, Turkey

• Senior Sales Support Specialist

  • Jan 2019 - Feb 2021

  Learned and frequently used multiple sales systems to investigate, track and correct customers' issues. Developed working knowledge of CRM to effectively track sales leads and activities. Helped cultivate and maintain business relationships by professionally handling partner and customer needs. Completed monthly sales reports to highlight trends and help with team strategizing. Received and organized vendors samples for use by sales team. Assisted customers with sales needs such as inventory and shipping questions. Worked independently with minimal supervision. Completed daily outbound calls, up to 2 hours per day. Show less



Leitz Tooling Systems LP, USA

• Mechanical Or Industrial Engineering
• 100 - 200 Employee

• Administrative Sales Support Specialist

  • Feb 2017 - Nov 2018

  Learned and frequently used multiple sales systems to investigate, track and correct customers' issues. Developed working knowledge of CRM to effectively track sales leads and activities. Provided best-in-class real-time sales support for customers while leading by example for sales team members. Helped cultivate and maintain business relationships by professionally handling partner and customer needs. Completed monthly sales reports to highlight trends and help with team strategizing. Learned and frequently used multiple sales systems to investigate, track and correct customers' issues. Developed working knowledge of CRM to effectively track sales leads and activities. Provided best-in-class real-time sales support for customers while leading by example for sales team members. Helped cultivate and maintain business relationships by professionally handling partner and customer needs. Completed monthly sales reports to highlight trends and help with team strategizing.



American Life Language School

• Istanbul, Turkey

• Part-time & Full Time English Teacher / Teacher Recruiter

  • Sep 2014 - Jan 2018

  Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement. Prepared and implemented lesson plans covering required course topics. Screened and sat at the recruiting council table for potential hires. Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement. Prepared and implemented lesson plans covering required course topics. Screened and sat at the recruiting council table for potential hires.



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer and Retail Operations Senior Specialist

  • Feb 2015 - Dec 2016

  Worked flexible hours; night, weekend, and holiday shifts. Drove operational improvements which resulted in savings and improved profit margins. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Maintained energy and enthusiasm in fast-paced environment. Improved operations through consistent hard work and dedication. Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.

• Logistics and Operations Junior Specialist

  • Dec 2014 - Feb 2015

  Identified issues, analyzed information and provided solutions to problems. Used coordination and planning skills to achieve results according to schedule. Used critical thinking to break down problems, evaluate solutions and make decisions. Actively listened to customers' requests, confirming full understanding before addressing concerns. Handled 80-100 calls per day to address customer inquiries and concerns. Maintained energy and enthusiasm in fast-paced environment.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Jul 2014

  Handled 80-100 inbound calls daily. Helped with customer complaints also helped customers with locating their cargos. Handled 80-100 inbound calls daily. Helped with customer complaints also helped customers with locating their cargos.