Experience

Kenmore Design LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Project Manager

  • Nov 2015 - Present

  My responsibility is to lead and manage the project from the start till the end, including the project delivery and maintenance in the future. As project manager for several international clients, I am responsible for providing updates, troubleshooting and fixing issues, delivering products on time, and maintaining contact with said clients via Skype and email. Working with internal teams as sales, developers and accounting. This is a technical position that involves providing minor fixes in PHP/HTML/CSS and/or delegating, working with GIT, Mongo Database, Jira, Asana, TeamCity and other internal tools. Show less



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Data and Performance Analyst

  • Jun 2015 - Jan 2016

  Support on Service Delivery administration and documentation creation/updates, tools administration. Prepare reports on open CSRs (Customer Support Requests) and track the CSRs fulfillment process (list of CSRs with status information from responsible engineers, collect all the information to the complete report). Assist the Service delivery managers within Customer Support unit with other required reports such as gap, performance and trend analysis. Present and communicate information to stakeholders, such as performance reporting, regional bulletins and newsletters Provide global KPI reporting data on a regular basis. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Post Sales Partner Support- Channel admin

  • Jun 2013 - May 2015

  Assist company partners by e-mail and telephone. Customer support in any matters, from sales to product defects and warranty. Work with internal programs to support the business. Delivery of high-quality services. Participation in conferences and business meetings. Assist company partners by e-mail and telephone. Customer support in any matters, from sales to product defects and warranty. Work with internal programs to support the business. Delivery of high-quality services. Participation in conferences and business meetings.



Dermafutura

• Cosmetics
• 1 - 100 Employee

• Customer Care Representative

  • Feb 2012 - Jul 2012

  Cold-calling customers on company database, presentation and sales of commercial products. Determination of customers’ needs and promotion of company products. I was entrusted with the responsibility for a team of 15 people, for their organization of working process and also for people management (starting from team performance indicators to planning of the vacations). Cold-calling customers on company database, presentation and sales of commercial products. Determination of customers’ needs and promotion of company products. I was entrusted with the responsibility for a team of 15 people, for their organization of working process and also for people management (starting from team performance indicators to planning of the vacations).



SC Import-Export GYGY Ltd

• Bucharest, Romania

• Customer Service Representative/ Russian-Romanian-English Translator and Interpreter.

  • Jan 2010 - Jan 2011

  Translation of documents, working with customers and suppliers in Russian and Romanian languages, taking orders, primary accounting, accounting for production and shipping of orders in Ukraine, Moldova, and Romania. Support of exhibitions related to the negotiation of prospective clients and processing orders in the cities of Kiev, Chisinau and Constanta. Translation of documents, working with customers and suppliers in Russian and Romanian languages, taking orders, primary accounting, accounting for production and shipping of orders in Ukraine, Moldova, and Romania. Support of exhibitions related to the negotiation of prospective clients and processing orders in the cities of Kiev, Chisinau and Constanta.