Life Coach

• Jan 2021 - Present

Offering individual coaching as well as training sessions related to personal growth. One of the courses I offer is the 18-hour course The Power of Connection (see description on https://moretolife.org/page/our-courses) Offering individual coaching as well as training sessions related to personal growth. One of the courses I offer is the 18-hour course The Power of Connection (see description on https://moretolife.org/page/our-courses)

Customer Success Manager

• Feb 2018 - Jul 2019

Splunk is the leading platform for Operational Intelligence. Where you see servers and devices, apps and logs, traffic and clouds; we see data… everywhere. Splunk enables the curious to look closely at what others ignore: machine data, and find what others may never see: insights that can make your company more productive, profitable, secure and competitive. Splunk is the leading platform for Operational Intelligence. Where you see servers and devices, apps and logs, traffic and clouds; we see data… everywhere. Splunk enables the curious to look closely at what others ignore: machine data, and find what others may never see: insights that can make your company more productive, profitable, secure and competitive.

Sr Customer Success Manager

• May 2015 - Jan 2018

Focused on: • Driving customer success through every aspect of the customer experience • Developing a trusted advisor relationship with customers • Discovering and influencing customers' internal metrics for success of Qlik and ensure they knew how to achieve and measure those results in order to maximize the value of their Qlik products and solutions Focused on: • Driving customer success through every aspect of the customer experience • Developing a trusted advisor relationship with customers • Discovering and influencing customers' internal metrics for success of Qlik and ensure they knew how to achieve and measure those results in order to maximize the value of their Qlik products and solutions

Client Success Manager

• Dec 2013 - Sep 2014

Developed a trusted advisor relationship with customers and influenced clients' internal metrics for their success with Innography’s intellectual property (IP) platform which enables organizations of all types and sizes to achieve optimal return on their IP investments. Established and oversaw customers' adoption, training and development of best practices. Managed the client renewal process and identified opportunities to expand the scope of Innography’s footprint within the client’s business. Developed a trusted advisor relationship with customers and influenced clients' internal metrics for their success with Innography’s intellectual property (IP) platform which enables organizations of all types and sizes to achieve optimal return on their IP investments. Established and oversaw customers' adoption, training and development of best practices. Managed the client renewal process and identified opportunities to expand the scope of Innography’s footprint within the client’s business.

Client Program Manager (Contract)

• Oct 2013 - Dec 2013

Account Manager [official title: Sr Publication Manager]

• Jan 2002 - Oct 2012

Successfully managed the development, onboarding and customer support for mobile apps and web sites. Responsible for multiple simultaneous projects for up to 25 customers, requiring complex scheduling and constant multi-tasking. Managed team of four publication managers and publication specialists. Provided ongoing training and Salesforce support for publishers. Key contributor to the development and execution of training classes as part of HighWire Academy. Consistently received high marks in customer satisfaction and follow-through. Show less

Client Project Manager

• Aug 2000 - Dec 2001

Managed project to deploy speech recognition system to key account in the telecommunications industry. Worked with team of 10+ engineers in multiple locations, offshore developers, as well as third parties and met critical project delivery date. Managed project to deploy speech recognition system to key account in the telecommunications industry. Worked with team of 10+ engineers in multiple locations, offshore developers, as well as third parties and met critical project delivery date.