Retail Store Manager

• Sep 2018 - Present

Sales & Retail Management. Team Development & Motivation Strategy Building Customer Journey Management. Sales & Retail Management. Team Development & Motivation Strategy Building Customer Journey Management.

Optometrist/ Unit In Charge

• Aug 2018 - Present

Senior Optometrist

• Jul 2015 - Jul 2018

Financial. 1. Achievement of the Annual business plan. 2. Optimizing operating expenses to save cost and generate a healthy bottom line. 3. Controlling shrinkages. Customer Experience. 1. Understanding the customer behaviour through innovative Customer Service Index and taking necessary steps. 2. Maintaing logical, practical and international standards of ambience, cleanliness and hygiene to make shopping at Emirates Optical an experience to cherish. 3. Conducting mystery audits to understand the actual scenarios at the shop floor. Processes. 1. Implementation of the Standard Operating Procedures and high process compliance. 2. Adherence to Standard operating procedures and there consistency. 3. Launching of new brand/product in accordance to the operating procedures. 4. To do the manpower selection with complete adherence to the selection process. People and Organisational Development. 1. To ensure complete adherence to the training calendar hence ensuring each employee is trained on products and processes. 2. To ensure optimum space and people productivity. Business Development. 2. Identify opportunities to expand business and maintain the same.

Optometrist

• Jun 2013 - Jun 2015

Communicating with patients to get detailed case histories. Correcting vision defects of patients by prescribing prescription glasses and contact lenses. Informed patients of their conditions and referred them to ophthalmologists if disorders or diseases are detected. Maintained and executed constant high expectation work atmosphere to provide outstanding, professional customer service. Met with industry reps to ensure up to date products and market knowledge. Trained and educated staff to meet company guidelines, policies, and goals. Entered patient information and sales reports on Compulink, ensuring accurate records. Filed patient insurance claims and reconciled insurance payments. Educate and counsel patients on contact lens care, visual hygiene, lighting arrangements and safety factors, fitting of spectacles at time of collection & make required adjustments. Educate patients in selection of frames and lenses.

Optometrist

• Aug 2011 - Jun 2013

Performed a series of tests to conclude if the patient has an eye disease which will be referred at once to an associate ophthalmologist. Diagnosed findings for patient’s current visual to ensure the corrective lenses will help improve the vision. Gave advices on patients who have good vision to maintain and prevent their vision from going bad by providing good lighting and healthy eating habits. Examine eyes, using observation, instruments and pharmaceutical agents, to determine visual acuity and perception, focus and coordination and to diagnose diseases and other abnormalities such as glaucoma or Diabetic Retinopathy.