Experience

Blockchain.com

• United Kingdom
• Internet Publishing
• 700 & Above Employee

• Compliance Specialist

  • May 2019 - Present

  London, England, United Kingdom Transaction screening of all fiat and cryptocurrencies deposits or withdrawals. Point of contact for all compliance related requests from all departments in the business. Deal and liaise with external virtual banks on any suspicion of AML or reported fraud by banks. Manage enhanced Due Diligence, PEP’s, and sanction checks in the KYC process. Deal and review High value and High-Risk customers documentation to fulfil the enhanced Due Diligence process. Working closely with the… Show more Transaction screening of all fiat and cryptocurrencies deposits or withdrawals. Point of contact for all compliance related requests from all departments in the business. Deal and liaise with external virtual banks on any suspicion of AML or reported fraud by banks. Manage enhanced Due Diligence, PEP’s, and sanction checks in the KYC process. Deal and review High value and High-Risk customers documentation to fulfil the enhanced Due Diligence process. Working closely with the head of compliance by completing weekly and monthly stats for the compliance department. Work with risk and fraud team to audit known fraud accounts to improve our KYC/CDD processes. Implement and monitor internal and external legislative and regulatory requirements to ensure compliance, incorporating the daily use of FCA within the team. Reporting of suspicious activity reports (SAR) within the UK, Europe and rest of the world. Responding to disputes from 3rd party payment portals. Communicating with customers via email and live video call where any suspicion is raised. Show less



DigiOutsource

• South Africa
• Entertainment Providers
• 700 & Above Employee

• Verification Specialist

  • Oct 2017 - Mar 2019

  Cape Town Area, South Africa Day to Day duties include : KYC and Experian activation: Activating and reviewing new customer's records according to regulation policies. Identifying fraudulent activity and active fraud groups operating within the brand. Fraud group monitoring: Analysing behaviour according to game play and depositing habits. Reviewing and approving of all existing and new customers online documentation. Keeping up to date with KYC and AML regulations within the industry. Releasing and… Show more Day to Day duties include : KYC and Experian activation: Activating and reviewing new customer's records according to regulation policies. Identifying fraudulent activity and active fraud groups operating within the brand. Fraud group monitoring: Analysing behaviour according to game play and depositing habits. Reviewing and approving of all existing and new customers online documentation. Keeping up to date with KYC and AML regulations within the industry. Releasing and reviewing withdrawals that have triggered AML thresholds. Understanding regulated countries activation and KYC process. Contacting banks and utility companies to confirm legitimacy of documentation provided. Communicating alerts of any fraudulent documentation for active groups across the department. Using document checker for all documents around the world to match document provided. Identifying excluded or blocked customers and adhering to exclusion process. Creating daily reports of workloads and distribution list to all team members. Creating daily reports of stats completed and any new findings.

• Risk and Fraud Investigator

  • Sep 2014 - Oct 2017

  Cape Town Area, South Africa Day to day activities include : Risk Analyst for Betway Online Casino and SportsBook, working within the Fraud and Risk department. KYC and Experian activation: Activing customer accounts according to regulation policies. Transaction Review: Reviewing purchase according to rules triggered Casino and SportsBook Account. Risk/Fraud Screening. Fraud group monitoring: Analysing behaviour according to gameplay and depositing habits. Chargeback review and… Show more Day to day activities include : Risk Analyst for Betway Online Casino and SportsBook, working within the Fraud and Risk department. KYC and Experian activation: Activing customer accounts according to regulation policies. Transaction Review: Reviewing purchase according to rules triggered Casino and SportsBook Account. Risk/Fraud Screening. Fraud group monitoring: Analysing behaviour according to gameplay and depositing habits. Chargeback review and representations. Processing Cash-ins customers preferred method of payment. Playcheck/Gameplay Reviewing. Identifying fraudulent activity and active fraud groups operating within the brand. Elected as 2IC within first 6 months of being a Risk agent. Managed a team for two to four months when there was no Team Lead. Report to Managers regarding voids daily. Report and adhere to fraud related tasks via Managers outside of working hours. In charge of work distribution and ensuring workflow is line with SLA. Completion of Team Lead reports on a daily basis. Completion of shift stats and sending of stats to Senior Management. Selected for the Team member of the Month in April.



Old Mutual Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Financial Advisor

  • Sep 2013 - Jul 2014

  Cape Town Area, South Africa Assessing the financial needs of clients and providing sound financial solutions with the goal to creating financial security.In doing so I offer a wide range of products, from insurance policies and investment vehicles to pension and provident funds. Day to day activities include : •contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises; •conducting in-depth reviews of clients’ financial circumstances, current… Show more Assessing the financial needs of clients and providing sound financial solutions with the goal to creating financial security.In doing so I offer a wide range of products, from insurance policies and investment vehicles to pension and provident funds. Day to day activities include : •contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises; •conducting in-depth reviews of clients’ financial circumstances, current provision and future aims; •analysing information and preparing plans best suited to individual clients' requirements; •researching the marketplace and providing clients with information on new and existing products and services; •designing financial strategies; •assisting clients to make informed decisions; •researching information from various sources, including providers of financial products; •promoting and selling financial products to meet given or negotiated sales targets; •negotiating with product suppliers for the best possible rates; •liaising with head office and financial services providers; •liaising with other professionals, such as estate agents, solicitors and valuers; •keeping up to date with financial products and legislation; •producing financial reports; •contacting clients with news of new financial products or changes to legislation that may affect their savings and investments; •meeting the regulatory aspects of the role, e.g. requirements for disclosure, costs of the services provided and also the advised products Show less



Capquest Group Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Debt Collector

  • 2009 - 2012

  Responsible for tracing debtors in the UK on a daily basis Collecting all outstanding debt from debtors. Providing customer service to clients with regards to their accounts. Closing off debtors accounts. Reaching daily and monthly targets. Arranging suitable payment plans for debtors to pay off their debt. Gathering information from debtors with regards to income and Expenditure. Negotiating with debtor’s full and final settlement on their… Show more Responsible for tracing debtors in the UK on a daily basis Collecting all outstanding debt from debtors. Providing customer service to clients with regards to their accounts. Closing off debtors accounts. Reaching daily and monthly targets. Arranging suitable payment plans for debtors to pay off their debt. Gathering information from debtors with regards to income and Expenditure. Negotiating with debtor’s full and final settlement on their accounts. Processing credit and debit card payments Show less



Paragon call solutons

• Sales agent

  • Jan 2009 - Jun 2009

  Cape Town Area, South Africa Part of dynamic and proactive sales team selling advertised cellular contracts to clients and corporate companies. Call existing clients and leads as part of our daily outbound focus to retain as many clients on database as possible Maintain a high level of customer service and cellular knowledge to assist clients as efficiently as possible.



Bwin Merchants

• Customer Loyalty Agent

  • Mar 2008 - Dec 2008

  Cape Town Area, South Africa Helped players with full navigation through the website. Responsible for players payments on to the site by ensuring funds are credited to their accounts. Assisted players with technical issues regarding system requirements for the company software. Communicated with players via 3 mediums calls, email and live chat. Ensured that players are aware of any changes or updates on the site. I was the only person granted with a permanent contract out of my… Show more Helped players with full navigation through the website. Responsible for players payments on to the site by ensuring funds are credited to their accounts. Assisted players with technical issues regarding system requirements for the company software. Communicated with players via 3 mediums calls, email and live chat. Ensured that players are aware of any changes or updates on the site. I was the only person granted with a permanent contract out of my team of 7. Show less