Ebrahim Ebada
Junior Marketing Manager at Foodmates Group- Claim this Profile
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Topline Score
Bio
Credentials
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THE DIGITAL MARKETING CHALLENGER TRACK
egFWDNov, 2022- Sep, 2024 -
Customer Service Foundations
LinkedInOct, 2022- Sep, 2024 -
Customer Service: Creating Customer Value
LinkedInOct, 2022- Sep, 2024 -
Customer Service: Managing Customer Expectations
LinkedInOct, 2022- Sep, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInOct, 2022- Sep, 2024 -
De-Escalating Conversations for Customer Service
LinkedInOct, 2022- Sep, 2024 -
Phone-Based Customer Service
LinkedInOct, 2022- Sep, 2024
Experience
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Foodmates Group
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Kuwait
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Food and Beverage Services
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1 - 100 Employee
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Junior Marketing Manager
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Dec 2022 - Present
I'm working in Foodmates Group as a Call Center Coordinator & Junior Marketing Executive.
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Customer Service Manager
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Feb 2019 - Nov 2022
- Handling customer complaints.- Supervising catering.- Follow up on achieving goals on a regular basis.- Work with management to evaluate and improve processes andpolicies.- Supervising the implementation of the institution's policies.- Determine training programs for employees.- Handling employee complaints, customer complaints, andidentifying appropriate solutions.- Regularly evaluate employee performance and determinecustomer satisfaction.- Scheduling employee work hours and fixing different shifts.- Meeting regularly with senior management to submit businessreports. Show less
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BİM Birleşik Mağazalar A.Ş
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Türkiye
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Retail
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700 & Above Employee
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Retail Store Manager
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Sep 2018 - Jan 2019
Review the stock in the branch to determine the items that must be available from the main stores. Review the validity of products and identify the items that are near the expiry date of their validity. Commitment to implement the company's policy in displaying products in the agreed upon form. Follow up the sales movement and strive to achieve the monthly target for the branch. Assistance in training new employees. Daily review and adherence to the branch's opening and closing policy. Show less
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Kazyon
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Egypt
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Retail
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200 - 300 Employee
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Assistant Retail Manager
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Jun 2017 - Jul 2018
- Review the stock in the branch to determine the items that must be available from the main stores. - Review the validity of products and identify the items that are near the expiry date of their validity. - Commitment to implement the company's policy in displaying products in the agreed upon form. - Follow up the sales movement and strive to achieve the monthly target for the branch. - Training new employees. - Daily review and adherence to the branch's opening and closing policy. Show less
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Misr Life Insurance
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Egypt
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Insurance
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700 & Above Employee
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Insurance Agent
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Oct 2016 - May 2017
- I was work as a life insurance representative. - Skill in describing and convincing clients of the company's various insurance programs and concluding agreed contracts. - Constant pursuit to achieve the well-deserved monthly target. - I was work as a life insurance representative. - Skill in describing and convincing clients of the company's various insurance programs and concluding agreed contracts. - Constant pursuit to achieve the well-deserved monthly target.
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Data Entry Supervisor
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Apr 2015 - Jun 2016
- Work as a data entry and FMC. - Inventory control and identification of the most demanded and stagnant items. - Work as a data entry and FMC. - Inventory control and identification of the most demanded and stagnant items.
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Head Cashier
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Sep 2015 - Mar 2016
Work as a cashier supervisor and follow up the balances at the beginning and end of the shift. Work as a cashier supervisor and follow up the balances at the beginning and end of the shift.
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Sales And Marketing Specialist
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Aug 2012 - May 2014
Working in Sanmar Al-Mamlaka Company KSA as a marketing and selling representative of food products for schools and universities by contracting with them for supply throughout the study period Working in Sanmar Al-Mamlaka Company KSA as a marketing and selling representative of food products for schools and universities by contracting with them for supply throughout the study period
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Sales Representative
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Jan 2012 - Aug 2012
Work as a sales representative for medical supplies, preparations and devices. Work as a sales representative for medical supplies, preparations and devices.
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Education
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2006 - 2010
The Higher Institute of Tourism, Hotels & Computer ( H.I.T.H.C ) El-Seyouf
Bachelor's degree, Business Administration, Management and Operations
Community
