Experience

Academy for Eating Disorders

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Operations Director

  • Feb 2022 - Present



Virtual, Inc.

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Senior Program Manager

  • Mar 2018 - Present



Waldorf School at Moraine Farm

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Admissions Director

  • Jun 2014 - Jul 2017

  • Responsible for enrollment at all grade levels through relationship building, parent education, and community engagement. • Implemented a 49% increase in enrollment of Early Childhood programs since 2014, resulting in programmatic expansion, increased hiring, and widespread visibility. • Developed and implemented 8 outreach and 18 in-reach events annually in order to engage as many prospective families as creatively as possible. • Positioned the institution and staff as thought leaders in the realms of child development and education to build a wide understanding of and respect for Waldorf education and recognition. • Developed, implemented and maintained monthly metrics dashboard for more effective data delivery to Board. • Chaired the Diversity Committee in order to ensure true inclusion in all areas of the school community; including coordinating faculty & community discussions, events, and celebrations to keep diversity at the forefront of the school’s priorities.



Electric Insurance Company

• United States
• Insurance
• 300 - 400 Employee

• Business Process Architect

  • Jun 1999 - 2008

  Lean Six Sigma Process Architect 2007 - 2008 • Facilitated 5 week-long Lean Workout sessions targeted at increasing Personal Lines revenue growth by $18M. Sessions mapped out and questioned the value of each step of our most commonly processed transactions. • Fostered creative thinking from participants coming from all levels of the business (entry-level agents through vice presidents) in order to view processes from the customer’s perspective and re-build them to be more efficient and customer-focused. • Managed follow-up from each Workout, from interim IT development efforts to larger-scale long-term projects. Business Analyst 2006 – 2007 • Analyzed and documented business requirements for IT projects. • Obtained and maintained consensus from business process owners, stakeholders, & IT team, allowing for streamlined project completion and high levels of internal customer satisfaction. Contact Center Team Leader 2003 – 2006 • Cooperatively managed a department of 60 licensed insurance agents while independently managing a team of 20, including professional development and written performance reviews. • Managed incoming call volume of 1,500 – 2,000 calls daily, including tracking and analysis of department metrics while ensuring exceptional customer services standards. Contact Center Senior Representative 2002 - 2003 • Supervised daily activities of 20 licensed insurance agents while providing extensive coaching to aide my team in reaching their individual monthly performance goals. Knowledge Management Specialist 2001 – 2002 • Successfully developed and maintained an online knowledge management system for 8 departments, allowing agents to access the most current state-specific information in an efficient and reliable manner. Customer Service Representative 1999 - 2001 • As a licensed insurance agent in 48 states, handled ~ 50 incoming calls/day to assist customers with policy maintenance and extensive coverage counseling.