Experience

Prudential Bank Ghana

• Ghana
• Banking
• 100 - 200 Employee

• Executive Head Business Devt

  • Jul 2020 - Present

  -Responsible for growth of Corporate, SME & Retail segments -Drive sales of e-Banking products/services across bank -Ensure that there is consistency in client focus leading to customer satisfaction -Develop strategies that will align customers to the bank - Member of ALCO -Member of EXCO -Responsible for growth of Corporate, SME & Retail segments -Drive sales of e-Banking products/services across bank -Ensure that there is consistency in client focus leading to customer satisfaction -Develop strategies that will align customers to the bank - Member of ALCO -Member of EXCO



ADB - Agricultural Development Bank Ghana

• Banking
• 500 - 600 Employee

• Head, e - Business

  • Apr 2019 - Jul 2020

  -Responsible for overall card, mobile banking & internet banking growth & strategy - Responsible for overall mobile money growth - Responsible for roll out of POS terminals & strategy - Grow collection mandates via e-channels - Use virtual solutions to grow Bank share of corporate, commercial, parastatals & NGO business -Responsible for overall card, mobile banking & internet banking growth & strategy - Responsible for overall mobile money growth - Responsible for roll out of POS terminals & strategy - Grow collection mandates via e-channels - Use virtual solutions to grow Bank share of corporate, commercial, parastatals & NGO business



OmniBank Ghana

• Ghana
• Banking
• 1 - 100 Employee

• Head , Business & Personal Banking

  • Jul 2017 - Mar 2019

  -Responsible for overall growth of Business & Personal Banking segments -Responsible for for overall Remittance business -Responsible for overall branch growth & channels expansion -Member of Assets & Liabilities Committee (ALCO) -Member of Management Committee(MANCO) -Member of Executive Committee (EXCO) -Member of Credit Committee -Team Head for Business, Channels & Products committee of OmniBank/Sahel Sahara Banks merger -Responsible for overall growth of Business & Personal Banking segments -Responsible for for overall Remittance business -Responsible for overall branch growth & channels expansion -Member of Assets & Liabilities Committee (ALCO) -Member of Management Committee(MANCO) -Member of Executive Committee (EXCO) -Member of Credit Committee -Team Head for Business, Channels & Products committee of OmniBank/Sahel Sahara Banks merger



First Atlantic Bank Ghana

• Ghana
• Banking
• 400 - 500 Employee

• Group Head , Retail Banking

  • Oct 2012 - Jun 2017

  -Manage Retail Banking staff via talent development, performance management & employee retention -Accountable for wealth management strategy & business development -Manage & improve customer loyalty & satisfaction via superior sales/customer experience models -Responsible for roll out of channel distribution & alternate channels(ie. branches, ATMs, mobile banking, call center etc) -Accountable for overall efficiency & operational health of branches -Member Executive Committee/MANCOM -Member of Credit Committee of the bank -Member of Asset & Liability Committee(ALCO) of the bank -Member of Product Development Committee Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Associate Director, Local Corporate

  • Jul 2010 - Sep 2012

  -Responsible for managing large local manufacturing & trading concerns in the Corporate Banking portfolio.-Responsible for generating new transaction banking business from large trading & manufacturing concerns-Maintain high level relations with Central Bank, Ghana Revenue Authority(GRA) & Ghana Investment Promotion Center(GIPC) to the benefit of clients-Responsible for linking Ghanaian clients to potential partners within the India/China trade corridor-Ensure effective customer service & satisfaction-Mentor Associate Relationship Managers to enhance their managerial skills-Strategise to defend & enhance the reputation of Standard Chartered Bank in the media/general public Show less

• Associate Director, Financial Institutions

  • Jul 2007 - Jun 2010

  -Responsible for generating new transaction business from banks, bi-lateral/multi-laterals, NGO's & diplomatic missions-Take part in corporate strategy in delivering business targets-Defend the SCB brand name in the media-Responsible for credit initiation-Develop new business relationships with micro-finance institutions-Ensure effective customer service & satisfaction-Participate in fund raising activities of devlopment organisations like Action Aid, PLAN International, World Food Program , World Vision International etc.-Generate new trade business, cash management & correspondent banking relationships with banks-Generate new transaction banking business from other banks, insurance companies & investors Show less

• Branch Sales & Service Manager

  • Mar 2006 - Jun 2007

  -Responsible for generating new business for the branch via sales promotions/marketing-Managed a sales/service/operational team of 37 people-Responsible for third party vendor management-First point of contact for Corporate Banking clients in the Tema vicinity-Ensure effective customer service & satisfaction at all times-Meet operational efficiency by complying with group policy/standards & local laws-Lead sales teams to properly define segments & make appropriate sales pitches-Responsible for overall branch operational, health & safety Show less

• Branch Sales & Service Manager

  • Oct 2003 - Feb 2006

  -Responsible for generating new business via sales promotion/out marketing-Managed a sales/operational/service team of 17 staff including direct sales -Responsible for overall branch operational health & safety-Ensure excellent customer service at all times-Manage third party vendor relations-Responsible for business continuity & ATM uptime-Manage customer promotions & track effectiveness-Ensure that there are no unauthorized account excesses



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Services Manager

  • Jul 2001 - Sep 2003

  -Responsible for service quality issues at branch-Sit in for Branch Manager in his/her absence-Supervise direct sales staff-Coordinate sales meetings & service storming sessions-Provide personalized service to top 50 clients of the branch -Train staff on bank products & services-First point of contact for Corporate clients & development organisations-Assist Branch Sales & Service Manager to generate new business

• Personal Financial Consultant

  • Jun 1999 - Jun 2001

  -Responsible for account opening-Ensure compliance on AML & KYC procedures in relation to account opening-Responsible for generating new business via outbound sales-Handle client enquiries-Initiate Credit applicationsManage ATM up-time & reconcilation

• Customer Service Officer

  • Nov 1998 - May 1999

  -Handle client enquiries/correspondence-Handle ATM/VISA card requests-Handle cheque book requests-Manage queue in banking hall during peak hours-Process customer instructions/transactions