Human Resources Manager

• Dec 2020 - Present

• Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident… Show more • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident investigations. • Maintain training records for all employees. • Responsible for recruitment process. • Participate in safety committee. • Process bi-weekly salary payroll. • Assist with hourly payroll as needed. • Enter pay rate changes and deduction changes for both hourly and salary employees. • Process monthly insurance reports to corporate office. • Benefits administration Show less • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident… Show more • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident investigations. • Maintain training records for all employees. • Responsible for recruitment process. • Participate in safety committee. • Process bi-weekly salary payroll. • Assist with hourly payroll as needed. • Enter pay rate changes and deduction changes for both hourly and salary employees. • Process monthly insurance reports to corporate office. • Benefits administration Show less

Human Resources Manager

• Dec 2020 - Present

• Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident… Show more • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident investigations. • Maintain training records for all employees. • Responsible for recruitment process. • Participate in safety committee. • Process bi-weekly salary payroll. • Assist with hourly payroll as needed. • Enter pay rate changes and deduction changes for both hourly and salary employees. • Process monthly insurance reports to corporate office. • Benefits administration Show less • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident… Show more • Responsible for all hourly/salary personnel actions, including benefits, training, compensation programs, salary payroll, employee relations and affirmative action program. • Maintain all records of both salary and hourly personnel. • Act as a liaison between the 401k administrator and employees. • Process all paperwork for payroll for both hourly and salary personnel. • Keep affirmative action plan updated. • File worker's compensation claims. • Perform accident investigations. • Maintain training records for all employees. • Responsible for recruitment process. • Participate in safety committee. • Process bi-weekly salary payroll. • Assist with hourly payroll as needed. • Enter pay rate changes and deduction changes for both hourly and salary employees. • Process monthly insurance reports to corporate office. • Benefits administration Show less

Director of Human Resources & Administration

• Jan 2016 - Dec 2020

• Assures Mesnac America's compliance with all federal, state, and local laws and regulations pertaining to health & safety and environmental conditions. • Conducts managerial training and development. Serves as a coach regarding employee skills training and development best practices. Oversees safety training programs. • Partners with associates and management at all facilities to communicate various human resources policies, procedures, laws, standards, and government… Show more • Assures Mesnac America's compliance with all federal, state, and local laws and regulations pertaining to health & safety and environmental conditions. • Conducts managerial training and development. Serves as a coach regarding employee skills training and development best practices. Oversees safety training programs. • Partners with associates and management at all facilities to communicate various human resources policies, procedures, laws, standards, and government regulations. • Provides oversight for all recruiting and staffing processes including screening criteria, recruiting, interviewing, selection, and on-boarding of talent. • Conducts exit interviews, compiles feedback, and analyzes data in order to provide recommendations to leadership and management for corrective actions, continuous improvement and employee retention. • Manages open enrollment for all benefit programs. Arranges for the distribution of materials from carriers, assists with communicating changes to associates, and conducts associate presentation. • Resolves associate complaints in consultation with the President & CEO, and appropriate members of management. • Routinely provides guidance to managers and supervisors regarding employee relations and performance-related matters. Consults with external legal relations counsel when needed. • Prepares government reports related to EEO and other HR functions. Assists in administering employee health, welfare, and retirement plans corporate-wide. • Supports acquisitive and organic company growth through progressive HR practices, due diligence, and acquisition integration activities. KEY ACCOMPLISHMENTS: Successfully developed and administered Human Resource function from start-up of company. Successfully manages HR departments between regional headquarters and two subsidiary affiliates. Championed in communicating and networking with associates to contribute towards information sharing and encouraging cooperation between the members.

Director of Human Resources

• Sep 2015 - Dec 2020

Regional Human Resource and Administration Manager

• Apr 2014 - Sep 2015

Manages all activities of the HR department through planning, organizing and communicating department goals and objectives. Maintains accountability for the achievement of department goals and objectives. • Assures Mesnac America's compliance with all federal, state, and local laws and regulations pertaining to health & safety and environmental conditions. • Conducts managerial training and development. Serves as a coach regarding employee skills training and development best… Show more Manages all activities of the HR department through planning, organizing and communicating department goals and objectives. Maintains accountability for the achievement of department goals and objectives. • Assures Mesnac America's compliance with all federal, state, and local laws and regulations pertaining to health & safety and environmental conditions. • Conducts managerial training and development. Serves as a coach regarding employee skills training and development best practices. Oversees safety training programs. • Partners with associates and management at all facilities to communicate various human resources policies, procedures, laws, standards, and government regulations. • Provides oversight for all recruiting and staffing processes including screening criteria, recruiting, interviewing, selection, and on-boarding of talent. • Conducts exit interviews, compiles feedback, and analyzes data in order to provide recommendations to leadership and management for corrective actions, continuous improvement and employee retention. • Manages open enrollment for all benefit programs. Arranges for the distribution of materials from carriers, assists with communicating changes to associates, and conducts associate presentation. • Resolves associate complaints in consultation with the President & CEO, and appropriate members of management. • Routinely provides guidance to managers and supervisors regarding employee relations and performance-related matters. Consults with external legal relations counsel when needed. • Prepares government reports related to EEO and other HR functions. Assists in administering employee health, welfare, and retirement plans corporate-wide. • Supports acquisitive and organic company growth through progressive HR practices, due diligence, and acquisition integration activities.

Human Resource Professional

• Dec 2012 - Mar 2014

Administered and coordinated human resource plans and procedures for all company personnel. Implemented and strictly enforced all policies, procedures, and corporate travel program. Made effective recommendations and implemented new benefits administration support. Liaison between employees and company President. Provided interpersonal communication with external clients and vendors. Provided recommendations and solutions as needed to support the overall HR functions. Motivated and… Show more Administered and coordinated human resource plans and procedures for all company personnel. Implemented and strictly enforced all policies, procedures, and corporate travel program. Made effective recommendations and implemented new benefits administration support. Liaison between employees and company President. Provided interpersonal communication with external clients and vendors. Provided recommendations and solutions as needed to support the overall HR functions. Motivated and instilled a positive work environment while enforcing a positive working atmosphere. Presented and clearly communicated problem findings to management, and peers. KEY ACCOMPLISHMENTS: Effectively provided training on remote expense reporting system to entire workforce. Successfully negotiated with clients and vendors regarding pricing and purchased materials. Executed daily human resource support to local and remote employees. Show less Administered and coordinated human resource plans and procedures for all company personnel. Implemented and strictly enforced all policies, procedures, and corporate travel program. Made effective recommendations and implemented new benefits administration support. Liaison between employees and company President. Provided interpersonal communication with external clients and vendors. Provided recommendations and solutions as needed to support the overall HR functions. Motivated and… Show more Administered and coordinated human resource plans and procedures for all company personnel. Implemented and strictly enforced all policies, procedures, and corporate travel program. Made effective recommendations and implemented new benefits administration support. Liaison between employees and company President. Provided interpersonal communication with external clients and vendors. Provided recommendations and solutions as needed to support the overall HR functions. Motivated and instilled a positive work environment while enforcing a positive working atmosphere. Presented and clearly communicated problem findings to management, and peers. KEY ACCOMPLISHMENTS: Effectively provided training on remote expense reporting system to entire workforce. Successfully negotiated with clients and vendors regarding pricing and purchased materials. Executed daily human resource support to local and remote employees. Show less

Accounts Receivables

• Aug 2010 - Oct 2012

Verify and process customer invoices. Created month ending reports in conjunction with our account payables and sales departments. Identified, contacted, and modified all accounts that were in collection status. Direct obligation for problem solving for customers relating to financial issues with account. KEY ACCOMPLISHMENTS: Effectively recovered close to $30-40K in pest control services from commercial accounts. Magnificently executed the communicating and processing of collection… Show more Verify and process customer invoices. Created month ending reports in conjunction with our account payables and sales departments. Identified, contacted, and modified all accounts that were in collection status. Direct obligation for problem solving for customers relating to financial issues with account. KEY ACCOMPLISHMENTS: Effectively recovered close to $30-40K in pest control services from commercial accounts. Magnificently executed the communicating and processing of collection accounts. Show less Verify and process customer invoices. Created month ending reports in conjunction with our account payables and sales departments. Identified, contacted, and modified all accounts that were in collection status. Direct obligation for problem solving for customers relating to financial issues with account. KEY ACCOMPLISHMENTS: Effectively recovered close to $30-40K in pest control services from commercial accounts. Magnificently executed the communicating and processing of collection… Show more Verify and process customer invoices. Created month ending reports in conjunction with our account payables and sales departments. Identified, contacted, and modified all accounts that were in collection status. Direct obligation for problem solving for customers relating to financial issues with account. KEY ACCOMPLISHMENTS: Effectively recovered close to $30-40K in pest control services from commercial accounts. Magnificently executed the communicating and processing of collection accounts. Show less

Administrative Assistant to the Secretary Treasurer

• Mar 2008 - Jul 2010

All the work regarding scheduling and maintenance of calendars for meetings, appointments and travel for the Secretary- Treasurer is effectively and magnificently executed. Oversee and efficiently implemented travel program for the entire group of National Officers. Entrusted to handle confidential information for National Officers in an effective and competent manner. Mastered the art of event planning and management for national and local events. KEY ACCOMPLISHMENTS: Achieved creating… Show more All the work regarding scheduling and maintenance of calendars for meetings, appointments and travel for the Secretary- Treasurer is effectively and magnificently executed. Oversee and efficiently implemented travel program for the entire group of National Officers. Entrusted to handle confidential information for National Officers in an effective and competent manner. Mastered the art of event planning and management for national and local events. KEY ACCOMPLISHMENTS: Achieved creating and documents and correspondence on behalf of the Secretary-Treasurer. Championed in coordinating on and offsite meetings to include scheduling facilities, equipment, refreshments, appropriate travel accommodations and preparation of meeting materials and agendas. Show less All the work regarding scheduling and maintenance of calendars for meetings, appointments and travel for the Secretary- Treasurer is effectively and magnificently executed. Oversee and efficiently implemented travel program for the entire group of National Officers. Entrusted to handle confidential information for National Officers in an effective and competent manner. Mastered the art of event planning and management for national and local events. KEY ACCOMPLISHMENTS: Achieved creating… Show more All the work regarding scheduling and maintenance of calendars for meetings, appointments and travel for the Secretary- Treasurer is effectively and magnificently executed. Oversee and efficiently implemented travel program for the entire group of National Officers. Entrusted to handle confidential information for National Officers in an effective and competent manner. Mastered the art of event planning and management for national and local events. KEY ACCOMPLISHMENTS: Achieved creating and documents and correspondence on behalf of the Secretary-Treasurer. Championed in coordinating on and offsite meetings to include scheduling facilities, equipment, refreshments, appropriate travel accommodations and preparation of meeting materials and agendas. Show less

Administrative Assistant and Clerical

• Jan 2007 - Mar 2008

- Primary phone coverage (first to answer all incoming calls) - Prepare and mail all US/UPS/Fed Ex packages. - Sort and distribute incoming mail - Filing of materials in general files area - May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required -Dispatch on multi-line phones to route drivers and rescheduling Perform other duties as assigned - Primary phone coverage (first to answer all incoming calls) - Prepare and mail all US/UPS/Fed Ex packages. - Sort and distribute incoming mail - Filing of materials in general files area - May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required -Dispatch on multi-line phones to route drivers and rescheduling Perform other duties as assigned

Office Management/HR Tasks

• Oct 2003 - Oct 2006

- Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff - Allocate available resources to enable successful task performance - Coordinate office staff activities to ensure maximum efficiency - Evaluate and manage staff performance - Recruit, interview and select office staff - Organize orientation and training of new staff members - Coach, mentor and discipline office staff - Design and implement filing systems - Ensure… Show more - Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff - Allocate available resources to enable successful task performance - Coordinate office staff activities to ensure maximum efficiency - Evaluate and manage staff performance - Recruit, interview and select office staff - Organize orientation and training of new staff members - Coach, mentor and discipline office staff - Design and implement filing systems - Ensure filing systems are maintained and current - Establish and monitor procedures for record keeping - ensure security, integrity and confidentiality of data - Design and implement office policies and procedures - Oversee adherence to office policies and procedures - Analyze and monitor internal processes - implement procedural and policy changes to improve operational efficiency - Prepare operational reports and schedules to ensure efficiency - Coordinate schedules, appointments and bookings - Monitor and maintain office supplies inventory - Review and approve office supply acquisitions - Handle customer inquiries and complaints - Manage internal staff relations - Maintain a safe and secure working environment Show less - Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff - Allocate available resources to enable successful task performance - Coordinate office staff activities to ensure maximum efficiency - Evaluate and manage staff performance - Recruit, interview and select office staff - Organize orientation and training of new staff members - Coach, mentor and discipline office staff - Design and implement filing systems - Ensure… Show more - Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff - Allocate available resources to enable successful task performance - Coordinate office staff activities to ensure maximum efficiency - Evaluate and manage staff performance - Recruit, interview and select office staff - Organize orientation and training of new staff members - Coach, mentor and discipline office staff - Design and implement filing systems - Ensure filing systems are maintained and current - Establish and monitor procedures for record keeping - ensure security, integrity and confidentiality of data - Design and implement office policies and procedures - Oversee adherence to office policies and procedures - Analyze and monitor internal processes - implement procedural and policy changes to improve operational efficiency - Prepare operational reports and schedules to ensure efficiency - Coordinate schedules, appointments and bookings - Monitor and maintain office supplies inventory - Review and approve office supply acquisitions - Handle customer inquiries and complaints - Manage internal staff relations - Maintain a safe and secure working environment Show less

Customer Service Manager

• Sep 2001 - Oct 2003

- Welcome all new customers to Terminix International. - Be a customer advocate for all customer service issues. - Schedule extra service calls as required by the customer. - Follow-up on all re-services to assure complete satisfaction. - Take ownership of customer service issues and resolve them to the customer’s satisfaction. - Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve… Show more - Welcome all new customers to Terminix International. - Be a customer advocate for all customer service issues. - Schedule extra service calls as required by the customer. - Follow-up on all re-services to assure complete satisfaction. - Take ownership of customer service issues and resolve them to the customer’s satisfaction. - Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve the quality of our customer interaction. - Be responsible for handling all initial customer requests for service cancellation. Work to identify and correct customer service issues. Do whatever it takes to save a customer. - Work flexible hours to attempt to be available when the most customers’ needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements. - Work with Service Manager and Call Center Customer Service Representatives to quickly resolve customer service issues. Other duties as assigned. Show less - Welcome all new customers to Terminix International. - Be a customer advocate for all customer service issues. - Schedule extra service calls as required by the customer. - Follow-up on all re-services to assure complete satisfaction. - Take ownership of customer service issues and resolve them to the customer’s satisfaction. - Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve… Show more - Welcome all new customers to Terminix International. - Be a customer advocate for all customer service issues. - Schedule extra service calls as required by the customer. - Follow-up on all re-services to assure complete satisfaction. - Take ownership of customer service issues and resolve them to the customer’s satisfaction. - Survey existing customers to determine quality levels by employee. Make regular contact with customers to create a communications channel and improve the quality of our customer interaction. - Be responsible for handling all initial customer requests for service cancellation. Work to identify and correct customer service issues. Do whatever it takes to save a customer. - Work flexible hours to attempt to be available when the most customers’ needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements. - Work with Service Manager and Call Center Customer Service Representatives to quickly resolve customer service issues. Other duties as assigned. Show less

Store Manager/HR Tasks

• Apr 2000 - Sep 2001

- Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to… Show more - Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. -Ensures availability of merchandise and services by approving contracts; maintaining inventories. -Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. - Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. - Secures merchandise by implementing security systems and measures. - Protects employees and customers by providing a safe and clean store environment. - Maintained the stability and reputation of the store by complying with legal requirements. - Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. - Contributes to team effort by accomplishing related results as needed. Show less - Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to… Show more - Completed store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. -Ensures availability of merchandise and services by approving contracts; maintaining inventories. -Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. - Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. - Secures merchandise by implementing security systems and measures. - Protects employees and customers by providing a safe and clean store environment. - Maintained the stability and reputation of the store by complying with legal requirements. - Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. - Contributes to team effort by accomplishing related results as needed. Show less