Student

Home Health Aide

• Dec 2010 - Present

• Dedicated, service-focused professional seeking to transition into healthcare as a nursing. • assistant Highly motivated to launch nursing career; future goals include education leading to NA certification and, ultimately, an RN license. • Reliable worker with the ability to learn new concepts and skills quickly. • Backed by a solid work history, reputation as a team player and passion for helping others. • Background includes experience caring for terminally ill patients. Current on all immunizations (including tuberculosis and hepatitis B). Show less

Customer Care Specialist

• Jun 2016 - May 2017

Customer Care Specialist for Medicare Medicaid • Answered calls from current and potential members in call center environment while delivering exceptional customer service • Used multiple computer applications and programs • Receive, document and resolve customer inquiries by using established best practices • Educate providers and members about Humana’s products and services over the telephone providing benefit, eligibility, claims and authorization inquiries Customer Care Specialist for Medicare Medicaid • Answered calls from current and potential members in call center environment while delivering exceptional customer service • Used multiple computer applications and programs • Receive, document and resolve customer inquiries by using established best practices • Educate providers and members about Humana’s products and services over the telephone providing benefit, eligibility, claims and authorization inquiries

Credit Analyst

• Jun 2015 - Feb 2016

• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of credit or status of credit application. • Listen attentively to caller needs to ensure a positive customer experience. • Strive for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues. • Approved and denied credit increases accounts and processed account payments. • Stopped fraudulent accounts and ensured the safety of customer’s confidential information. • Processed new account information to establish new accounts for eligible customers Show less

Member Service Associate

• Jul 2013 - Apr 2014

Sales, Customer service, data entry, and answering switch board. I also processed new credit card accounts and new member sales. A top sales performer with an impeccable record and excellent relationships with customers. Strong sales skills – Reliable, energetic, hardworking and recognized for handling/assuming additional responsibilities. Sales, Customer service, data entry, and answering switch board. I also processed new credit card accounts and new member sales. A top sales performer with an impeccable record and excellent relationships with customers. Strong sales skills – Reliable, energetic, hardworking and recognized for handling/assuming additional responsibilities.