Ebony Everett
Customer Service at DRG Laboratory- Claim this Profile
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Topline Score
Bio
Bernadette Wildemore, MD
I am honored to write a recommendation for Ms. Ebony Everett. Ms. Everett and i worked together at DRG Laboratories in Alpharetta, GA, where i became exquisitely familiar with Ms. Everett’s talents, abilities, and impressive work ethic. While we worked in different areas of the company, Ebony could always be counted on to solve, with minimal (really, NO) difficulty or aggravation. I was regularly impressed with the manner by which Ms. Everett responded to (and solved) the innumerable questions that crossed her path. All of this was achieved with a pleasant disposition and professional aplomb! I can personally say that the very few times i attempted to fill Ebony’s role, i because instantly short and frustrated! Which should be an amazing example of how talented Ebony is at fulfilling her duties. During the time we worked together, i had the opportunity to interact with several members of our team who should have had significant experience secondary to education or previous work, who were less interested in what we did at the laboratory than Ebony was. Lastly, i want to point out that Ms. Everett has been an inspiration to me for as long as I’ve known her. In the face of seemingly insurmountable professional or personal odds, Ebony always kept a smile on her face and treated all those she interacted with with impressive patience and enviable maturity. I am proud to say that Ebony and i have remained in contact despite moving on to new employers. In conclusion, if you are looking for the absolute best in customer service and client satisfaction, look no further than Ms. Ebony Everett. Her hard work will be the answer to whatever issue your company may be having with consumer engagement. Ebony is positively a candidate who should not be missed.
Bernadette Wildemore, MD
I am honored to write a recommendation for Ms. Ebony Everett. Ms. Everett and i worked together at DRG Laboratories in Alpharetta, GA, where i became exquisitely familiar with Ms. Everett’s talents, abilities, and impressive work ethic. While we worked in different areas of the company, Ebony could always be counted on to solve, with minimal (really, NO) difficulty or aggravation. I was regularly impressed with the manner by which Ms. Everett responded to (and solved) the innumerable questions that crossed her path. All of this was achieved with a pleasant disposition and professional aplomb! I can personally say that the very few times i attempted to fill Ebony’s role, i because instantly short and frustrated! Which should be an amazing example of how talented Ebony is at fulfilling her duties. During the time we worked together, i had the opportunity to interact with several members of our team who should have had significant experience secondary to education or previous work, who were less interested in what we did at the laboratory than Ebony was. Lastly, i want to point out that Ms. Everett has been an inspiration to me for as long as I’ve known her. In the face of seemingly insurmountable professional or personal odds, Ebony always kept a smile on her face and treated all those she interacted with with impressive patience and enviable maturity. I am proud to say that Ebony and i have remained in contact despite moving on to new employers. In conclusion, if you are looking for the absolute best in customer service and client satisfaction, look no further than Ms. Ebony Everett. Her hard work will be the answer to whatever issue your company may be having with consumer engagement. Ebony is positively a candidate who should not be missed.
Bernadette Wildemore, MD
I am honored to write a recommendation for Ms. Ebony Everett. Ms. Everett and i worked together at DRG Laboratories in Alpharetta, GA, where i became exquisitely familiar with Ms. Everett’s talents, abilities, and impressive work ethic. While we worked in different areas of the company, Ebony could always be counted on to solve, with minimal (really, NO) difficulty or aggravation. I was regularly impressed with the manner by which Ms. Everett responded to (and solved) the innumerable questions that crossed her path. All of this was achieved with a pleasant disposition and professional aplomb! I can personally say that the very few times i attempted to fill Ebony’s role, i because instantly short and frustrated! Which should be an amazing example of how talented Ebony is at fulfilling her duties. During the time we worked together, i had the opportunity to interact with several members of our team who should have had significant experience secondary to education or previous work, who were less interested in what we did at the laboratory than Ebony was. Lastly, i want to point out that Ms. Everett has been an inspiration to me for as long as I’ve known her. In the face of seemingly insurmountable professional or personal odds, Ebony always kept a smile on her face and treated all those she interacted with with impressive patience and enviable maturity. I am proud to say that Ebony and i have remained in contact despite moving on to new employers. In conclusion, if you are looking for the absolute best in customer service and client satisfaction, look no further than Ms. Ebony Everett. Her hard work will be the answer to whatever issue your company may be having with consumer engagement. Ebony is positively a candidate who should not be missed.
Bernadette Wildemore, MD
I am honored to write a recommendation for Ms. Ebony Everett. Ms. Everett and i worked together at DRG Laboratories in Alpharetta, GA, where i became exquisitely familiar with Ms. Everett’s talents, abilities, and impressive work ethic. While we worked in different areas of the company, Ebony could always be counted on to solve, with minimal (really, NO) difficulty or aggravation. I was regularly impressed with the manner by which Ms. Everett responded to (and solved) the innumerable questions that crossed her path. All of this was achieved with a pleasant disposition and professional aplomb! I can personally say that the very few times i attempted to fill Ebony’s role, i because instantly short and frustrated! Which should be an amazing example of how talented Ebony is at fulfilling her duties. During the time we worked together, i had the opportunity to interact with several members of our team who should have had significant experience secondary to education or previous work, who were less interested in what we did at the laboratory than Ebony was. Lastly, i want to point out that Ms. Everett has been an inspiration to me for as long as I’ve known her. In the face of seemingly insurmountable professional or personal odds, Ebony always kept a smile on her face and treated all those she interacted with with impressive patience and enviable maturity. I am proud to say that Ebony and i have remained in contact despite moving on to new employers. In conclusion, if you are looking for the absolute best in customer service and client satisfaction, look no further than Ms. Ebony Everett. Her hard work will be the answer to whatever issue your company may be having with consumer engagement. Ebony is positively a candidate who should not be missed.
Experience
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Ascenda BioSciences-closed
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United States
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Biotechnology Research
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1 - 100 Employee
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Customer Service
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Jan 2016 - Present
Charged with answering the Customer Service telephone calls Responsible for faxing lab reports to patients and doctor's offices Updating the Daily Volume status reports Processing credit card payments Answer customer inquires via telephone and email Sending requests for additional patient information Make system information updates Create an agenda for bi-weekly customer service meetings Charged with answering the Customer Service telephone calls Responsible for faxing lab reports to patients and doctor's offices Updating the Daily Volume status reports Processing credit card payments Answer customer inquires via telephone and email Sending requests for additional patient information Make system information updates Create an agenda for bi-weekly customer service meetings
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Morneau Shepell
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Canada
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Human Resources Services
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700 & Above Employee
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Enrollment Specialist
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Dec 2013 - Jan 2015
Accountable for the processing of the Affordable Healthcare enrollment applications for the New York Health Exchange. Resolving minor billing discrepancies Updating systemic client demographic information Responding to and resolving client inquiries via email and telephone Resolving escalated enrollment issues Peer Training Benefit plan corrections Accountable for the processing of the Affordable Healthcare enrollment applications for the New York Health Exchange. Resolving minor billing discrepancies Updating systemic client demographic information Responding to and resolving client inquiries via email and telephone Resolving escalated enrollment issues Peer Training Benefit plan corrections
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Toys"R"Us
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Nov 2010 - Apr 2012
Provide first point of customer contact by greeting customers Providing customer assistance with the location of merchandise Perform demonstrations on how store merchandise works Merchandising of store goods onto the shelves Assist customers with their purchases via the cash register Ensure that company sales goals are met. Received several awards for excellent customer service, meeting performance goals and having a perfect register count. Provide first point of customer contact by greeting customers Providing customer assistance with the location of merchandise Perform demonstrations on how store merchandise works Merchandising of store goods onto the shelves Assist customers with their purchases via the cash register Ensure that company sales goals are met. Received several awards for excellent customer service, meeting performance goals and having a perfect register count.
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NASCO
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Product Support Analyst
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Jul 2008 - Jun 2009
Responsible for providing technical customer support for various Blue Cross systems which included NASCO mainframe, Metavance, E-Billing and Members Edge via telephone and emails, conducting SWAT calls, logging problem tickets via automated tool, providing daily ticket status to customers via email or telephone, root cause analysis, troubleshooting, coordinating and facilitating conference calls between customer and other technical areas, and processing system security requests for user… Show more Responsible for providing technical customer support for various Blue Cross systems which included NASCO mainframe, Metavance, E-Billing and Members Edge via telephone and emails, conducting SWAT calls, logging problem tickets via automated tool, providing daily ticket status to customers via email or telephone, root cause analysis, troubleshooting, coordinating and facilitating conference calls between customer and other technical areas, and processing system security requests for user access . Show less Responsible for providing technical customer support for various Blue Cross systems which included NASCO mainframe, Metavance, E-Billing and Members Edge via telephone and emails, conducting SWAT calls, logging problem tickets via automated tool, providing daily ticket status to customers via email or telephone, root cause analysis, troubleshooting, coordinating and facilitating conference calls between customer and other technical areas, and processing system security requests for user… Show more Responsible for providing technical customer support for various Blue Cross systems which included NASCO mainframe, Metavance, E-Billing and Members Edge via telephone and emails, conducting SWAT calls, logging problem tickets via automated tool, providing daily ticket status to customers via email or telephone, root cause analysis, troubleshooting, coordinating and facilitating conference calls between customer and other technical areas, and processing system security requests for user access . Show less
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EmblemHealth
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United States
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Insurance
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700 & Above Employee
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Business Analyst
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Jul 2007 - Jun 2008
Responsible for creating test case scenarios for system enhancement testing, executing test case scenarios, documenting test case results via database, conduct and participate in weekly status meetings with customer and technical, root cause analysis, end user technical support, and interpreting system enhancement requirement documents for test case scenarios. Responsible for creating test case scenarios for system enhancement testing, executing test case scenarios, documenting test case results via database, conduct and participate in weekly status meetings with customer and technical, root cause analysis, end user technical support, and interpreting system enhancement requirement documents for test case scenarios.
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Horizon Blue Cross Blue Shield of New Jersey
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United States
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Insurance
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700 & Above Employee
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Business Analyst
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Mar 2003 - Jan 2006
Participated in the migration of indemnity lines of business from legacy system to QNXT. Accountable for development and execution of test cases designed to validate system functionality, configuration, fixes, claims processing and conversions. Conducted thorough evaluation and research of the test case results against expected results. Clearly and concisely documented issues into the database. Presented finding for discussion in issues meetings. Selected to participate in audits benefit… Show more Participated in the migration of indemnity lines of business from legacy system to QNXT. Accountable for development and execution of test cases designed to validate system functionality, configuration, fixes, claims processing and conversions. Conducted thorough evaluation and research of the test case results against expected results. Clearly and concisely documented issues into the database. Presented finding for discussion in issues meetings. Selected to participate in audits benefit configuration and parallel processing due to proven ability to analyze issues with high degree of accuracy Show less Participated in the migration of indemnity lines of business from legacy system to QNXT. Accountable for development and execution of test cases designed to validate system functionality, configuration, fixes, claims processing and conversions. Conducted thorough evaluation and research of the test case results against expected results. Clearly and concisely documented issues into the database. Presented finding for discussion in issues meetings. Selected to participate in audits benefit… Show more Participated in the migration of indemnity lines of business from legacy system to QNXT. Accountable for development and execution of test cases designed to validate system functionality, configuration, fixes, claims processing and conversions. Conducted thorough evaluation and research of the test case results against expected results. Clearly and concisely documented issues into the database. Presented finding for discussion in issues meetings. Selected to participate in audits benefit configuration and parallel processing due to proven ability to analyze issues with high degree of accuracy Show less
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Education
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2011 - 2012
Essex County College
Health Information and Techology -
1990 - 1994
Parsippany Hills High School
High School, College Prep
Community
