Experience

University of South Carolina School of Information Science
• United States
• Higher Education
• 1 - 100 Employee
• Office Coordinator

  • Jul 2023 - Present


South Carolina Department of Motor Vehicles

• United States
• Government Administration
• 100 - 200 Employee

• Program Coordinator/Assistant Office Supervisor

  • Mar 2023 - Jul 2023

  Provided direction and instructions on the title processing of the transactions and inquiries regarding title and registration, lien recording, duplicate title, fleet, odometer corrections and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office. Assist in the training and mentoring of new employees. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversees and manages all… Show more Provided direction and instructions on the title processing of the transactions and inquiries regarding title and registration, lien recording, duplicate title, fleet, odometer corrections and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office. Assist in the training and mentoring of new employees. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversees and manages all work related to processing titles and registrations in the Mail in Titles & Registration unit. • Determined and communicated next step for customers and/or third-party customers if problems with titling and registration issues cannot be solved by the DMV. • Resolved complex problems and determines when necessary to transfer to other sections for assistance with technical matters dealing with title and registration transactions. Ensures necessary reports are generated and maintained. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversaw and managed all work related to processing titles and registrations in the Mail in Titles & Registration unit. Determined and communicated next step for customers and/or third-party customers if problems with titling and registration issues Show less Provided direction and instructions on the title processing of the transactions and inquiries regarding title and registration, lien recording, duplicate title, fleet, odometer corrections and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office. Assist in the training and mentoring of new employees. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversees and manages all… Show more Provided direction and instructions on the title processing of the transactions and inquiries regarding title and registration, lien recording, duplicate title, fleet, odometer corrections and other miscellaneous titling and registration actions from third parties via telephone, emails, and/or by mail for the assigned office. Assist in the training and mentoring of new employees. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversees and manages all work related to processing titles and registrations in the Mail in Titles & Registration unit. • Determined and communicated next step for customers and/or third-party customers if problems with titling and registration issues cannot be solved by the DMV. • Resolved complex problems and determines when necessary to transfer to other sections for assistance with technical matters dealing with title and registration transactions. Ensures necessary reports are generated and maintained. • Oversaw assigned work unit to ensure all job functions meet established standards. Oversaw and managed all work related to processing titles and registrations in the Mail in Titles & Registration unit. Determined and communicated next step for customers and/or third-party customers if problems with titling and registration issues Show less



Richland County Government

• Government Administration
• 700 & Above Employee

• Community Development Coordinator

  • Jan 2022 - Mar 2023

  Allocated awarded funds from Housing and Urban Development (HUD) into the community while ensuring compliance with regulations. • Implemented and administrated CDBG funds through special economic development, micro-enterprises, public services, and public facilities and improvements project(s). • Facilitated and managed CDBG Grant local non-profit awardees. • Thoroughly researched federal regulations to ensure HUD compliance. • Organized and recorded documentation… Show more Allocated awarded funds from Housing and Urban Development (HUD) into the community while ensuring compliance with regulations. • Implemented and administrated CDBG funds through special economic development, micro-enterprises, public services, and public facilities and improvements project(s). • Facilitated and managed CDBG Grant local non-profit awardees. • Thoroughly researched federal regulations to ensure HUD compliance. • Organized and recorded documentation regarding Housing and Urban Development (HUD) regulations • Processed and reviewed payment requests. • Processed and reviewed Environmental Reviews Records • Provide technical assistance to applicants for Richland County’s SEEDs, Public Service, and Small Business Pandemic Relief programs. Show less Allocated awarded funds from Housing and Urban Development (HUD) into the community while ensuring compliance with regulations. • Implemented and administrated CDBG funds through special economic development, micro-enterprises, public services, and public facilities and improvements project(s). • Facilitated and managed CDBG Grant local non-profit awardees. • Thoroughly researched federal regulations to ensure HUD compliance. • Organized and recorded documentation… Show more Allocated awarded funds from Housing and Urban Development (HUD) into the community while ensuring compliance with regulations. • Implemented and administrated CDBG funds through special economic development, micro-enterprises, public services, and public facilities and improvements project(s). • Facilitated and managed CDBG Grant local non-profit awardees. • Thoroughly researched federal regulations to ensure HUD compliance. • Organized and recorded documentation regarding Housing and Urban Development (HUD) regulations • Processed and reviewed payment requests. • Processed and reviewed Environmental Reviews Records • Provide technical assistance to applicants for Richland County’s SEEDs, Public Service, and Small Business Pandemic Relief programs. Show less



MANNA CARRIER LLC

• United States

• Special Project Coordinator

  • Aug 2021 - Aug 2022

  Independently executed special strategic projects, research, and assignments. Coordinated logistics for internal and external engagements. • Coordinated the evaluation, documentation, and administration of basic needs of grant requests. • Assisted with the implementation of Basic Needs grant evaluation, data collection, and prepared written reports correspondence. • Coordinated programming to promote abstinence from. Substance use. • Coordinated and participated in arrangements… Show more Independently executed special strategic projects, research, and assignments. Coordinated logistics for internal and external engagements. • Coordinated the evaluation, documentation, and administration of basic needs of grant requests. • Assisted with the implementation of Basic Needs grant evaluation, data collection, and prepared written reports correspondence. • Coordinated programming to promote abstinence from. Substance use. • Coordinated and participated in arrangements for events for clientele such as substance use educational workshops and marketing grant campaigns. • Ensured program compliance with key regulatory groups. • Provided consultations and referrals to substance users. • Managed the daily budget needs and program materials inventory related to payments. • Assisted with development of policies and procedures for program implementation. • Coordinated short term and special projects. Show less Independently executed special strategic projects, research, and assignments. Coordinated logistics for internal and external engagements. • Coordinated the evaluation, documentation, and administration of basic needs of grant requests. • Assisted with the implementation of Basic Needs grant evaluation, data collection, and prepared written reports correspondence. • Coordinated programming to promote abstinence from. Substance use. • Coordinated and participated in arrangements… Show more Independently executed special strategic projects, research, and assignments. Coordinated logistics for internal and external engagements. • Coordinated the evaluation, documentation, and administration of basic needs of grant requests. • Assisted with the implementation of Basic Needs grant evaluation, data collection, and prepared written reports correspondence. • Coordinated programming to promote abstinence from. Substance use. • Coordinated and participated in arrangements for events for clientele such as substance use educational workshops and marketing grant campaigns. • Ensured program compliance with key regulatory groups. • Provided consultations and referrals to substance users. • Managed the daily budget needs and program materials inventory related to payments. • Assisted with development of policies and procedures for program implementation. • Coordinated short term and special projects. Show less



Columbia Housing Authority

• United States
• Government Relations Services

• Social Work Intern

  • Sep 2021 - May 2022

  • Processed applications for Full Self-Sufficiency program. • Organized and monitor client files. • Vetted applicants for Families Helping Families program. • Verified applicants’ income documentations. • In person visitations to Housed Homeless community • Provided meals to homeless community through local food banks. • Processed applications for Full Self-Sufficiency program. • Organized and monitor client files. • Vetted applicants for Families Helping Families program. • Verified applicants’ income documentations. • In person visitations to Housed Homeless community • Provided meals to homeless community through local food banks.



ReNu Chiropractic Health

• United States
• 1 - 100 Employee

• Healthcare Clinical Liaison

  • Jan 2021 - Aug 2021

  General Office management, Development departmental goals and objectives ensuring positive customer experience as well efficient office practices. • Collaborating with facility personnel regarding referrals, evaluations, and marketing activities. • Managed patient care experiences through facility reorganization, surveys, and by engaging patient education to manage expectations. • Assisted the physician during examinations by entering data in healthcare software in real… Show more General Office management, Development departmental goals and objectives ensuring positive customer experience as well efficient office practices. • Collaborating with facility personnel regarding referrals, evaluations, and marketing activities. • Managed patient care experiences through facility reorganization, surveys, and by engaging patient education to manage expectations. • Assisted the physician during examinations by entering data in healthcare software in real time. • Reviewed physician’s orders, patient’s need and gathered clinical information to make referrals as needed. • Conducted assessments to establish the suitability of prospective admissions. • Communicated patient’s needs/concerns to physicians. • Completed required paperwork, submit referrals, managed correspondence, and managed data in CRM. • Assisted patient’s simple treatments. Show less General Office management, Development departmental goals and objectives ensuring positive customer experience as well efficient office practices. • Collaborating with facility personnel regarding referrals, evaluations, and marketing activities. • Managed patient care experiences through facility reorganization, surveys, and by engaging patient education to manage expectations. • Assisted the physician during examinations by entering data in healthcare software in real… Show more General Office management, Development departmental goals and objectives ensuring positive customer experience as well efficient office practices. • Collaborating with facility personnel regarding referrals, evaluations, and marketing activities. • Managed patient care experiences through facility reorganization, surveys, and by engaging patient education to manage expectations. • Assisted the physician during examinations by entering data in healthcare software in real time. • Reviewed physician’s orders, patient’s need and gathered clinical information to make referrals as needed. • Conducted assessments to establish the suitability of prospective admissions. • Communicated patient’s needs/concerns to physicians. • Completed required paperwork, submit referrals, managed correspondence, and managed data in CRM. • Assisted patient’s simple treatments. Show less



Captioning Services For the Deaf

• Client Services Analyst

  • Aug 2019 - May 2021

  Used skill and trained voice to be able to efficiently caption incoming data with minimal error rate to be able to relay to efficiently to the deaf or hard of hearing individuals. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintain a high level of dictation speed and accuracy. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintained a high level of… Show more Used skill and trained voice to be able to efficiently caption incoming data with minimal error rate to be able to relay to efficiently to the deaf or hard of hearing individuals. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintain a high level of dictation speed and accuracy. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintained a high level of dictation speed and accuracy. • Ensured that captioning meets legal requirements such as being able to identify speakers in a video, identifying music playing in the background, and using proper grammar and spelling. • Reviewed transcripts to ensure accuracy and making revisions as needed. • Worked with clients to determine their needs and develop a plan for meeting those needs. • Performed quality control checks on captioning, such as verifying accuracy of captions against transcripts and timecodes to ensure they are accurate. • Created, edited, and revised video captions to ensure they are accurate, grammatically correct, and synchronized with the audio track. • Reviewed video submissions for accuracy and completeness, including transcripts, translations, and audio descriptions for the deaf and hard of hearing (D/HH) community. Show less Used skill and trained voice to be able to efficiently caption incoming data with minimal error rate to be able to relay to efficiently to the deaf or hard of hearing individuals. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintain a high level of dictation speed and accuracy. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintained a high level of… Show more Used skill and trained voice to be able to efficiently caption incoming data with minimal error rate to be able to relay to efficiently to the deaf or hard of hearing individuals. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintain a high level of dictation speed and accuracy. • Provided excellent customer service by dictating/captioning a variety of conversational topics verbatim. • Maintained a high level of dictation speed and accuracy. • Ensured that captioning meets legal requirements such as being able to identify speakers in a video, identifying music playing in the background, and using proper grammar and spelling. • Reviewed transcripts to ensure accuracy and making revisions as needed. • Worked with clients to determine their needs and develop a plan for meeting those needs. • Performed quality control checks on captioning, such as verifying accuracy of captions against transcripts and timecodes to ensure they are accurate. • Created, edited, and revised video captions to ensure they are accurate, grammatically correct, and synchronized with the audio track. • Reviewed video submissions for accuracy and completeness, including transcripts, translations, and audio descriptions for the deaf and hard of hearing (D/HH) community. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Sales Marketing Manager

  • Apr 2016 - Aug 2019

  Primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage. • Generated new business, closed deals, and increased revenue by on-site visits, sales tours, and community networking. • Identified new business leads by examining local market trends and competition activities. • Established and grew the market share by… Show more Primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage. • Generated new business, closed deals, and increased revenue by on-site visits, sales tours, and community networking. • Identified new business leads by examining local market trends and competition activities. • Established and grew the market share by developing and maintaining relationships with major group and catering clients. • Supported the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy. • Managed large group reservations and coordinated banquet room and meeting room spaces by adding rooming lists, ensuring payments. • Prepared front desk and housekeeping staff for large group arrivals by working efficiently with the staff to ensure timeliness of rooms and common areas. • Utilizing Microsoft Word, Excel, and Power Point to create presentations for management, staff, and external stakeholders. • Maintained proactive follow-ups with customers and the GM to ensure prompt and accurate services by responding to customer complaints. • Designed rack cards that described and illustrated the hotel room layouts, amenities, and locations. • Designed banners that were displayed inside of malls and road stops and billboards alongside highways. • Utilized social media to market hotel. Show less Primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage. • Generated new business, closed deals, and increased revenue by on-site visits, sales tours, and community networking. • Identified new business leads by examining local market trends and competition activities. • Established and grew the market share by… Show more Primarily responsible for executing the sales strategy of the hotel with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage. • Generated new business, closed deals, and increased revenue by on-site visits, sales tours, and community networking. • Identified new business leads by examining local market trends and competition activities. • Established and grew the market share by developing and maintaining relationships with major group and catering clients. • Supported the director of sales and marketing in preparing the department budget as well as the hotel's overall sales goals and strategy. • Managed large group reservations and coordinated banquet room and meeting room spaces by adding rooming lists, ensuring payments. • Prepared front desk and housekeeping staff for large group arrivals by working efficiently with the staff to ensure timeliness of rooms and common areas. • Utilizing Microsoft Word, Excel, and Power Point to create presentations for management, staff, and external stakeholders. • Maintained proactive follow-ups with customers and the GM to ensure prompt and accurate services by responding to customer complaints. • Designed rack cards that described and illustrated the hotel room layouts, amenities, and locations. • Designed banners that were displayed inside of malls and road stops and billboards alongside highways. • Utilized social media to market hotel. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Logistics Specialist

  • Nov 2012 - Mar 2016

  Provided exceptional customer service, operating financial accounting systems, managing inventories of repair parts and general supplies that support ships, squadrons and shore-based activities to include the Military Postal System. • Order, store, check and issue flight gear, repair parts and other equipment and goods. • Organize and operate Navy post offices, ashore and afloat. • Receive, sort, inspect and deliver arriving mail and cargo. • Maintain inventory database and… Show more Provided exceptional customer service, operating financial accounting systems, managing inventories of repair parts and general supplies that support ships, squadrons and shore-based activities to include the Military Postal System. • Order, store, check and issue flight gear, repair parts and other equipment and goods. • Organize and operate Navy post offices, ashore and afloat. • Receive, sort, inspect and deliver arriving mail and cargo. • Maintain inventory database and prepare reports and correspondence. • Maintain financial logs and records. Show less Provided exceptional customer service, operating financial accounting systems, managing inventories of repair parts and general supplies that support ships, squadrons and shore-based activities to include the Military Postal System. • Order, store, check and issue flight gear, repair parts and other equipment and goods. • Organize and operate Navy post offices, ashore and afloat. • Receive, sort, inspect and deliver arriving mail and cargo. • Maintain inventory database and… Show more Provided exceptional customer service, operating financial accounting systems, managing inventories of repair parts and general supplies that support ships, squadrons and shore-based activities to include the Military Postal System. • Order, store, check and issue flight gear, repair parts and other equipment and goods. • Organize and operate Navy post offices, ashore and afloat. • Receive, sort, inspect and deliver arriving mail and cargo. • Maintain inventory database and prepare reports and correspondence. • Maintain financial logs and records. Show less