Experience

Hand & Stone Massage and Facial Spa

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Lead Esthetician

  • Sep 2019 - Present

  •Accurately assess the skin to determine its needs•Develop targeted treatment plans to achieve the clients skin goals•Build nurturing client relationships through attentive service, ensuring retention•Maintain a 20% retail to service ticket rate •Provide hands on educational training to team members •Empower the to reach, and exceed their goals.

• Lead Sales Associate

  • Aug 2018 - Sep 2019

  •Provided exceptional customer service to over 5,000 guests via phone and in-person.•Scheduled 80+ appointments daily via millennium booking software for 20-25 separate employees in a manner that most efficiently utilized the spas time and resources. •Made sound judgement combined with problem solving skills to resolve all customer inquires/ complaints. •Sold $2000+ in monthly memberships, and gift card purchases increasing the ROI of the business



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Caterer

  • Nov 2017 - Aug 2018

  •Responsible for the delivery of food services to high profile events, tailoring to the needs of top executives in the Campbell's Soup Headquarters. •Coordinated the setup and breakdown of 15 or more catering events a week. •Served plated dinners, lunches, buffet style courses, breakfast, and hors d'ouevres for parties of 15-300. •Worked closely with a team to ensure success at every event. •Responsible for the delivery of food services to high profile events, tailoring to the needs of top executives in the Campbell's Soup Headquarters. •Coordinated the setup and breakdown of 15 or more catering events a week. •Served plated dinners, lunches, buffet style courses, breakfast, and hors d'ouevres for parties of 15-300. •Worked closely with a team to ensure success at every event.