Eboigbe Erica (B.A, CSRM)

Key Account Manager at Speedaf Nigeria
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Emotional Intelligence
    Alison - Free Online Learning
    Apr, 2020
    - Nov, 2024
  • Customer Service and Relationship Management
    Dexter Heros and Consulting, Abuja
    Jun, 2015
    - Nov, 2024

Experience

  • Speedaf Nigeria
    • Nigeria
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Key Account Manager
      • Nov 2020 - Present

      • Managing company’s top clients. • Developing and sustaining solid relationships with key clients that bring in the most income for the company. • Acting as the main point of contact between key clients and internal teams. • Addressing and resolving key clients’ complaints • Developing a thorough understanding of key clients' needs and requirements and preparing solutions. • Compiling reports on account progress. • Managing company’s top clients. • Developing and sustaining solid relationships with key clients that bring in the most income for the company. • Acting as the main point of contact between key clients and internal teams. • Addressing and resolving key clients’ complaints • Developing a thorough understanding of key clients' needs and requirements and preparing solutions. • Compiling reports on account progress.

  • GIG Logistics
    • Nigeria
    • Transportation, Logistics, Supply Chain and Storage
    • 300 - 400 Employee
    • Issues and Resolution Management
      • Jul 2020 - Nov 2020

      Back End support to Inbound, Outbound Call Agents and Social media Executives.Resolving all customers complaints regarding delay deliveries, damaged and missing shipments.Responding to all incoming emails.Working with operations staff to ensure utmost customer satisfaction.

    • Contact Center Advisor
      • Oct 2018 - Jul 2020

      Handling incoming requests from customers by e-mail or other social media platforms and managing their inquiries or requests.  Providing information and resolving customers on complaints regarding specific products as well as services.  Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.  Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls. Show less

  • Merlin Cooper
    • United Kingdom
    • Real Estate
    • 1 - 100 Employee
    • Lettings Consultant
      • Feb 2018 - Oct 2018

      Sorting for landlords in available portals. Adding new landlords to data base. Canvassing of landlords. Answering all Inbound calls. Responding to all emails. Booking viewings for Field Agents. Updating calendar for daily and weekly activities. Sorting for landlords in available portals. Adding new landlords to data base. Canvassing of landlords. Answering all Inbound calls. Responding to all emails. Booking viewings for Field Agents. Updating calendar for daily and weekly activities.

  • Amazon Women Magazine
    • Akpakpava, Benin City, Edo State.
    • Advert Sales Representative
      • Oct 2017 - Jan 2018

Education

  • University of Benin
    Bachelor of Arts - BA, International Studies and Diplomacy
    2010 - 2014

Community

You need to have a working account to view this content. Click here to join now