Chief People Officer

• Mar 2022 - Present

Senior Manager, Human Resources

• Oct 2021 - May 2022

Human Resources Manager

• Nov 2018 - Sep 2021

Associate Manager Human Resources

• Nov 2017 - Nov 2018

Head, Human Resources at Jumia Nigeria

• Jan 2016 - Oct 2017

Responsible for leading the Human Resource team in Jumia Nigeria to support the company's growth strategy as a Business partner to Management and employees.Responsible for managing Jumia's immigration and expat relation and welfare. Responsible for leading the Human Resource team in Jumia Nigeria to support the company's growth strategy as a Business partner to Management and employees.Responsible for managing Jumia's immigration and expat relation and welfare.

HR Manager - Compensation and Benefits

• Jan 2014 - Jan 2016

As HR Manager for Compensation and Benefits, I was responsible for building Jumia's compensation strategy to increase our competitiveness and ability to attract top talents from across the globe.I specialized in developing compensation bench marking and comparative industry study that informed our overall compensation strategy.I was responsible for developing an employee engagement and internal communication system that bridged the gap between employees and management. As HR Manager for Compensation and Benefits, I was responsible for building Jumia's compensation strategy to increase our competitiveness and ability to attract top talents from across the globe.I specialized in developing compensation bench marking and comparative industry study that informed our overall compensation strategy.I was responsible for developing an employee engagement and internal communication system that bridged the gap between employees and management.

Human Resources Officer

• Jul 2012 - Dec 2013

Provided recruitment administration supportManaged the new joiner process from offer letter through to inductionHandled health and safety processes and queriesAssisted in the development of HR policies and proceduresContributed to HR projects such as introducing a new induction programManaged the HR databaseI managed the leave and absence administrationProvided support in the investigation for disciplinary and grievance procedures Provided recruitment administration supportManaged the new joiner process from offer letter through to inductionHandled health and safety processes and queriesAssisted in the development of HR policies and proceduresContributed to HR projects such as introducing a new induction programManaged the HR databaseI managed the leave and absence administrationProvided support in the investigation for disciplinary and grievance procedures

Staff/Customer Retention Officer (Branch Human Capital Relations)

• Jan 2011 - Nov 2011

Provided exceptional online banking advice to customers while dealing with their queries and concerns.Helped customers maintain proper record of their accounts and ensure compliance with controls and audit expectations.Interacted closely with corporate relationship managers to help solve queries raised by clients.Provided regular review of individual and team performance against their KPI.Managed the teams and the service centre performance.Identified development and training needs for staff as well as organized regular coaching and feedback sessions.I managed the leave and rotation programs and also staff disciplinary issues.

Customer Retention Officer

• May 2010 - Dec 2010

Provided first level contact to all digital banking customers and resolved e-banking related queries.Enrolled customers for digital baking services and re-setting security details of disabled digital banking access. Provided advisory services and detailed information about the bank’s financial products.Optimized bank product sales with customers(new and old), in the bid to generate revenue for the bankProcessed Debit/Credit card order request and activation, ATM pin reissues, cancellation of lost/stolen and damaged cards, amending ATM withdrawal limit and reconciling switch transaction disputes.Created, Amended, Cancelled and Recalled bill payments, standing orders and direct debits.Analyzed customers’ risk status through credit checks for loan procurements, overdraft facilities, credit cards and other forms of borrowings.Identified ideal opportunities to meet customer needs with the bank’s services and products, through constant analysis of customers’ banking history

Customer Service and Marketing Executive

• Mar 2008 - Sep 2008

Account opening: This involved making sure that all accounts are opened properly and are reviewed.Making sure that customer's needs are met and attended to on time, such as requesting and releasing of customer's cheque books and other products, liaising with other departments to meet their needs.Dealing with calls (inbound and outbound): This developed my communication and customer service skills. Providing advisory services and detailed information about the bank's financial products.Identifying ideal opportunities to meet customer needs with the bank's services and products.Liaising with companies and constantly looking for ways to increase our customer base. This is via informal / formal meetings.Developing new business strategies and looking for new products in the market that will appeal to our customers (old and new

Customer Service Executive

• Sep 2006 - Feb 2007

Maintained customer relationship by handling issues regarding collection, remittance and managing of client’s premium payments.Developed monthly reports on customer’s claims and database.. Maintained customer relationship by handling issues regarding collection, remittance and managing of client’s premium payments.Developed monthly reports on customer’s claims and database..

Internship

• Aug 2005 - Dec 2005

Assisted in the plotting of flying charts.Assisted in developing monthly reports flight plans and schedules.Participated in training programs, attended seminars and conferences to attain greater expertise and skills in geospatial database structures and design, spatial analysis and computer skills Assisted in the plotting of flying charts.Assisted in developing monthly reports flight plans and schedules.Participated in training programs, attended seminars and conferences to attain greater expertise and skills in geospatial database structures and design, spatial analysis and computer skills