Administrative Officer

• Feb 2020 - Present

IT Manager/Customer Service Manager-Retail

• Oct 2016 - Feb 2020

 Built and established systems for customer satisfaction.  Ensured overall procedure for customer satisfaction is followed (on going).  Ensured increase in sales(On going).  Mentored team on customer service processes and procedures(On going)  Ensured team Identify and resolve customer queries effectively and efficiently(On going).  Ensured overall positive feedback from customers(On going).  Ensure all IT processes and procedures are followed accurately(On going).  Planned and organized training for new staff.(On going) Project Management, planning, directing, mentoring, implementing. Show less

Online Customer Care Representative

• Oct 2009 - Sep 2016

Technical Sales, cross selling, up selling, after sales support of MTN products and services, crises management, customer engagement and feedback, first call resolution, customer service, customer education, marketing. Technical Sales, cross selling, up selling, after sales support of MTN products and services, crises management, customer engagement and feedback, first call resolution, customer service, customer education, marketing.

Customer Service Engineer

• Mar 2008 - Sep 2009

After sales support; Site monitoring; Networking and Troubleshooting of Network Devices, Sales and Marketing. After sales support; Site monitoring; Networking and Troubleshooting of Network Devices, Sales and Marketing.

Trainee Engineer

• Apr 2007 - Mar 2008

Worked in a team for the installation of fiber optic links, worked with various cisco devices; building of network cables. Worked in a team for the installation of fiber optic links, worked with various cisco devices; building of network cables.