Customer Success Specialist

• Nov 2022 - Present

Class Manager

• Nov 2020 - Sep 2022

• Delivering classroom teaching that helped students to learn, preparing effective lesson notes, grading student’s work and offering feedback, managing students and classroom materials. • Designing creative and engaging learning activities using various resources to encourage students to grasp the outlined course objectives with opportunities to observe, question, and investigate.• Preparing lesson notes in-line with the state curriculum and collaborating with other staff. • Preparing, administering, and grading tests and assignments to evaluate students' progress. • Responsible for tutoring and mentoring of students for GCSE Cambridge ‘O’ level exams. Show less

Subject Teacher

• Sep 2015 - Sep 2022

Office Manager/Customer Service Officer

• Apr 2015 - Aug 2015

• Organized and prioritized paperwork, managed incoming and outgoing mail, scheduled meetings, answered telephones, directed calls and took messages, and routed various documents throughout the office. • Developing strong enduring relationships with existing and potential clients with the specific purpose of deepening relationships, resolving issues, identifying opportunities and managing crises. • Performed administrative and clerical functions including handling requests, queries, managing calendars, forwarding messages and confirming appointments as necessary • Professionally evaluated and prioritized customer inquiries to better serve the customers via phone, and emails. Show less

Science Teacher

• Jan 2013 - Mar 2015

• Designed and implemented curriculum based, multi-sensory lesson plans in science and other related subjects. • Identified student's individual and collective learning needs and planned, prepared and delivered instruction designed to capture students' interest, increase student understanding of course materials, and maximize individual learning. • Created a collaborative learning environment with students of varying backgrounds while building an atmosphere of respect and rapport. • Organized learning resources and the classroom environment to facilitate a positive learning experience. Show less