Ebenezer Siaw-Tetteh
KEY MANAGEMENT Supervisor, E Payment Channels Solutions Person at Groupe Nduom- Claim this Profile
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Bio
Credentials
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Setting Team and Employee Goals Using SMART Methodology
LinkedInApr, 2023- Oct, 2024 -
ITIL Certified
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Experience
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Groupe Nduom
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Ghana
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Investment Management
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1 - 100 Employee
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KEY MANAGEMENT Supervisor, E Payment Channels Solutions Person
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Jan 2016 - Present
Am currently working on an EMV card Issuance and acquiring project for the GN groupe as the lead system and key management specialist is my responsibility to ensure seamless system integration and migration from our current magstripe system to the EMV based solution. This diverse role include meeting with vendors and leading the ADVT/MTIP certification of all GN bank ATMs and integration with Visa/MasterCard. Telco VAS products i,e Wallet to Account(MTN MoMo) systems administrator. Am currently working on an EMV card Issuance and acquiring project for the GN groupe as the lead system and key management specialist is my responsibility to ensure seamless system integration and migration from our current magstripe system to the EMV based solution. This diverse role include meeting with vendors and leading the ADVT/MTIP certification of all GN bank ATMs and integration with Visa/MasterCard. Telco VAS products i,e Wallet to Account(MTN MoMo) systems administrator.
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UT Bank Limited
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Ghana
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Banking
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300 - 400 Employee
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Implementation And Systems Support
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Dec 2012 - 2016
Role included be not limited to • Define and maintain the product strategy and roadmap for chip related capabilities • Understand customer satisfaction and needs for EMV, prioritize and deliver improvement to drive customer satisfaction. • EMV device certification and EMV device test script development. i.e Visa -ADVT and MC-MTIP • Partner with the Industry Engagement & Regulation and the Product Deployment teams to understand EMV product needs, provide input into industry forums, address product issues/experience gaps and provide support to teams leading product rollout • Gain alignment with key internal stakeholders and ensure their prioritization and delivery of changes needed for EMV • Ensuring EMV product is aligned with relevant regulation as well as the business needs of key internal and external partners • Partner with teams to ensure the product build and delivery meets the desired customer experience • Produce technical requirements for the update of relevant materials such as user guides, technical manuals, network policy manuals, etc. • Produce documentation for CSO and frontline staff and regular training of transaction banking team for strategic market penetration of products. • Report line for electronic products profitability aimed at maximizing revenue on all products. •Trained Customer Services Officers and transactional banking team to handle internal and external clients •Streamlined customer services department by improving upon process flows and clearly. •Production of over 30000 Visa branded prepaid and debit cards in circulation. •Maintained MX100 perso bureau for EMV production system. •Monitored CMS for fraudulent transactions and clients complaint resolution. •Implemented a electronic product request portal which reduce TAT by 60% through Business process reengineering (BPR) to increase output. For seamless work flow. Show less
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Second Fix Engineer, EPS
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2002 - 2006
Second line support for an advance Ergonomic Picking System. Maintenance, stock management, health and Safety engineer in a multi-million pound ultra modern warehouse. Met strict retail supply deadline system and delivered to both internal and external clients. Second line support for an advance Ergonomic Picking System. Maintenance, stock management, health and Safety engineer in a multi-million pound ultra modern warehouse. Met strict retail supply deadline system and delivered to both internal and external clients.
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Education
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KNUST
BSc Computer Science, Smart Card solutions -
Kwame Nkrumah' University of Science and Technology, Kumasi
Computer Science, Computer Science
Community
