Experience

Mepco Finance Corp

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service

  • Jan 2014 - Present

   Follow up with customer on payments, website and billing request.  Customer support in a high-volume call center environment, resolved complex issues  Apply any changes from agent request for policy contract.  Prepare quality and timely reports, comfort upset/angry customers, research and resolve.  Follow up with customer on payments, website and billing request.  Customer support in a high-volume call center environment, resolved complex issues  Apply any changes from agent request for policy contract.  Prepare quality and timely reports, comfort upset/angry customers, research and resolve.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • 2009 - 2013

  Customer support in a high-volume call center environment, build/maintain productive relationships, resolved complex issues and win customer loyalty. Strategic-relationship/partnership-building skills solve problems creatively, and use tact and diplomacy to find common ground to achieve win-win outcomes. Managed a high call volume workload within a deadline-driven environment and resolved on average a few hundred inquiries every week. Consistently met performance benchmarks in all areas (speed, accuracy, volume).



SOL Design FX

• United States
• Media Production

• Freelance Editor

  • 2005 - 2009

  Worked with Editors and Production Supervisors in determining the final cut for commercials. Served as assistant editor throughout the editing process by confirming estimated time of cut, copyrights and title validations, and also capturing, logging and archiving footage. Capturing and dubbing was made in Beta tapes, MiniDV, 3/4 and DVD’s Worked with Editors and Production Supervisors in determining the final cut for commercials. Served as assistant editor throughout the editing process by confirming estimated time of cut, copyrights and title validations, and also capturing, logging and archiving footage. Capturing and dubbing was made in Beta tapes, MiniDV, 3/4 and DVD’s



Daily Planet ltd.

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Assistant Editor

  • 2003 - 2005

  Worked with Editors in determining the final cuts on projects. Projects like Reels, Promo videos, Storyboards, logos, video presentation, animation and video editing. Served as assistant editor throughout the editing process by capturing, logging and archiving footage. Capturing and dubbing was made in Beta tapes, MiniDV, 3/4 and DVD’s Worked with Editors in determining the final cuts on projects. Projects like Reels, Promo videos, Storyboards, logos, video presentation, animation and video editing. Served as assistant editor throughout the editing process by capturing, logging and archiving footage. Capturing and dubbing was made in Beta tapes, MiniDV, 3/4 and DVD’s