Experience

ProMark

• Denmark
• Software Development
• 1 - 100 Employee

• Application Consultant

  • Dec 2021 - May 2023

  Oslo, Norway Delivering Workforce Management solutions - business rule setup for time management for customer workforces - integration setup towards payroll and HR solutions - account and project management



Kry

• Sweden
• Hospitals and Health Care
• 300 - 400 Employee

• Team Manager Clinical Testing

  • Jun 2021 - Nov 2021

  Oslo, Norway Team management for all staff at test clinic offering medical testing capacity to the public as well as the private sector including corporate services



Canal Digital AS

• Norway
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Manager Customer Care & Billing

  • Mar 2011 - Feb 2018

  Oslo Area, Norway Department manager responsible for application management and application operations of Customer care & billing solutions - Standardisation & streamlining of systems enabling a move from always rolling out and re-active support to basic stability freeing resources to focus proactively on improvements - Large process of building in-house competence and lowering/eliminating dependence on consultants - 5-8 directly reporting operational staff - Responsible for 5-4-3-2-1-0 full time… Show more Department manager responsible for application management and application operations of Customer care & billing solutions - Standardisation & streamlining of systems enabling a move from always rolling out and re-active support to basic stability freeing resources to focus proactively on improvements - Large process of building in-house competence and lowering/eliminating dependence on consultants - 5-8 directly reporting operational staff - Responsible for 5-4-3-2-1-0 full time consultants: very positive experience of successful cost reduction and building of ownership Show less



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Manager Application Management/Manager CC&B and Value Added Services

  • Jan 2009 - Feb 2011

  Oslo Area, Norway Department manager responsible for application management and application operations of Customer care & billing solutions, data warehouse solutions and customer web front ends - Focus on stabilization and further roll out of operations for a new customer care & billing system - 6-12 directly reporting operational staff - Responsible for 2-5 full time consultants

• Business Systems Engineer Nordic

  • Aug 2000 - Dec 2008

  Oslo Area, Norway Part of a small IS team in the HQ operations for the customer care & billing solutions of Pay TV distributor Canal Digital across Norway, Sweden, Finland and Denmark. - Support, incl introduction of basic ITIL processes - Requirements gathering - Specification, testing and roll out of in-house and vendor development - Standardisation of data and solutions integrating the previously independent operations of the four operating companies - Project resource in large specification… Show more Part of a small IS team in the HQ operations for the customer care & billing solutions of Pay TV distributor Canal Digital across Norway, Sweden, Finland and Denmark. - Support, incl introduction of basic ITIL processes - Requirements gathering - Specification, testing and roll out of in-house and vendor development - Standardisation of data and solutions integrating the previously independent operations of the four operating companies - Project resource in large specification and migration project to move from a legacy customer care & billing system to a new vendor-supported off-the-shelf system



Mindport IBS BV

• Business Analyst

  • Jan 1999 - Jul 2000

  Amsterdam Area, Netherlands Hired to ensure proper implementation of the vendor’s Pay TV customer care & billing solutions; requirements gathering, implementation, acceptance testing, and ensuring that code implementations done on site are carried forward to central future releases. Also spent stints in between projects doing release testing.