Senior Solutions Engineer

• Aug 2021 - Present

CDC Software is a global technology company, operating in a Software as a Service (SaaS) business model. Our integration solutions empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission critical contact center systems to provide contact center agents with complete customer data - including name, location, and history - before they even say hello. Highly configurable and supporting all major telephony providers, the platform creates real-time, events-based links - and can be implemented in a cloud, premise, or hybrid environment. Clients of all sizes use CDC Software every day to provide a more productive and more satisfying customer experience. Show less

Customer Solutions Pre-Sales Consultant

• May 2019 - Sep 2020

Elemica automates supply chain processes; order-to-cash, procure-to-pay and logistics. Hired to reshape the presales department as the business transitioned from a service company to a software company. Primarily worked with SAP customers. Elemica automates supply chain processes; order-to-cash, procure-to-pay, logistics and quality (eCOA, Specification & Non-Conformance Management) Hired to reshape the presales department as the business transitioned from a service company to a software company. ● Prepared and delivered value-based software demonstrations/presentations around our entire supply chain suite to companies such as Honeywell, Corteva and Chevron Philips Chemical. Resulting in over $500K in new ARR and professional services. ● Support and lead RFx & SOW completion in support of customer proposals including liaison between sales and professional services. ● Participate in demo system design, planning and assist in configuration if needed. ● Assisted in shaping the pre-sales department by creating demo scripts, value-based presentations, discovery documents and training videos. This was non-existent before my hire. Show less

Senior Solutions Engineer

• Aug 2018 - May 2019

Strategic BCP® is an award-winning Business Continuity Risk Management company. Its ResilienceONE® software provides customers extensive automation of manual work, powerful risk analytics, and a real-time enterprise command center that is the cornerstone of limiting the loss of billions of dollars worldwide. Our world-class Professional Services organization supports the initiatives of over 100 companies. ResilienceONE enables organizations to manage enterprise risk, continuity, and resilience in a single, cloud-based solution that can be deployed and in use in just 5 business days. Our user interface was built with the infrequent user in mind, making it exceptionally easy to use. Building on our unique methodology, ResilienceONE also provides a blueprint for your organization to stage a successful recovery, regardless of incident type, bringing task automation, risk analytics, visualization tools, and dashboards into a real-time enterprise command center. ● Hired as the sole Solutions Engineer for Strategic BCP ● Delivered 50+ value-based software demonstrations/presentations. ● Lead RFx coordinator for completion in support of customer proposals. Show less

Senior Solutions Engineer - Northeast - SAP Hybris CX Suite

• Mar 2016 - Jun 2018

SAP Hybris/CX Suite Responsibility - Sales Cloud, Service Cloud (Field Service Mgmt., CTI, Chat, Live Agent, BOTS) and Marketing Cloud . Including sales force automation, omni-channel call center support, marketing automation, segmentation and analytics for all three areas. Additional configuration work with SCI & ECC. ● Prepared and delivered 30+value-based software demonstrations/presentations covering SAP Customer Experience and partner software solutions to fortune 500 companies. ● Demonstrations included some or all of the following: sales force automation, case management, field service, mobility and marketing automation. ● Created and administered a new study group for SE’s that had 1-3 years’ experience. ● In addition to identify cross-selling opportunities for Commerce Cloud and Gigya (GDPR). Show less

Sales Solutions Architect/Technical Account Manager

• Jun 2014 - Dec 2015

Present and deliver high-impact demonstrations of Panaya's cloud-based SAP Change Analytic/Testing solutions and support complex technical issues raised during the pre-sales process. As the customers trusted adviser, work with project managers and IT professionals on how to implement Panaya's set of products. Also act as technical account manager for post sales activities Targeting SAP customers ● In 3rd quarter of 2015 as Sales Solution Architect demonstrated new testing functionality resulting in additional 5 subscription renewals. Those were 5 of the 7 renewals needed for our team to achieve 25% of our 3rd quarter bonus. ● Product demonstrations & post sales account management & enablement. ● Measured on customer renewal and product usage. Show less

Senior Sales Consultant

• Sep 2008 - Jun 2014

**Oracle acquired Global Knowledge Software September 2008** Primary technical resource and advisor for the North American UPK sales force. This includes the execution of the technology stage of the sales process for the User Productivity Kit (UPK) product lines: UPK content capturing platform and its LCMS/Tracking component. Primary technical resource and advisor for the North American UPK sales force. This includes the execution of the technology stage of the sales process for the User Productivity Kit (UPK) product lines: UPK content capturing platform and its LCMS/Tracking component. ● Performed pre-sales engineering and analysis for current and new customers representing over $10M in annual revenue. ● Innovated and delivered proof of concept demonstrations to Fortune 500 companies. ● Executed a 2-day pilot testing POC for a new test script function at CN Rail. This POC resulted in the CN Rail testing team purchasing 35 UPK developer licenses which added $350K to an existing $600K deal. ● Served as a subject matter expert and managed RFP, technical questionnaire responses, and facilitated presentations to educate users at conferences and assisted in post-sales implementations. ● Worked with all application sets including SAP, Oracle, Peoplesoft and various other web-based applications. ● SE of the Year in 2006 & 2007 Show less

Senior Solutions Engineer

• Jan 2005 - Sep 2008

Primary technical resource and advisor for the North American UPK sales force. This includes the execution of the technology stage of the sales process for the User Productivity Kit (UPK) product lines: UPK content capturing platform and its LCMS/Tracking component● Performed pre-sales engineering and analysis for current and new customers representing over $10M in annual revenue.● Innovated and delivered proof of concept demonstrations to Fortune 500 companies.● Executed a 2-day pilot testing POC for a new test script function at CN Rail. This POC resulted in the CN Rail testing team purchasing 35 UPK developer licenses which added $350K to an existing $600K deal.● Served as a subject matter expert and managed RFP, technical questionnaire responses, and facilitated presentations to educate users at conferences. Show less

Technical Support Analyst

• Feb 1999 - Dec 2004