Experience

1 Stop Total Solutions

• United States
• Security and Investigations
• 1 - 100 Employee

• Sr. Director of Operations

  • Apr 2019 - Present



Samsung Electronics America - Premium Retail Services

• USA

• Manager of Operations for Retail Analyitics and Market Intelligence

  • Jul 2012 - May 2023

  Responsible for retail analytics regarding Samsung products across all categories including, market intelligence, branding, auditing, consumer and retail insights, continuity, retail training, inventory services, logistics, In-Store events, on hand accuracy, product launches, sell through reporting, and competitive product reports based on weekly statistics. Researched, coached, and provided sales strategies to field teams and retailers for Internet of Things (IoT), Smart Home, Smart Devices, Smart TV’s, and Smart Appliances. Provided new methods to increase Brand Awareness of Samsung at the retail level. Led remote field teams which covered Home Electronics, Appliance, and IT divisions. Developed reporting processes to track sell-through, inventory, and market trends. Handled urgent requests and strategized with Samsung executive level SEC/SEA. Traveled directly to Samsung South Korea to discuss retail channel analytics and reporting methodology. Created actionable competitive market intelligence reports where none existed. Managed VIP special requests directly from Samsung Global including: Supervised logistics and installation of Samsung products for President George H.W. Bush (41). Handled VIP support during PGA The Ryder Cup Hazeltine 2016. Handled all logistics for Samsung Global VIPs coming into the United States, which included the annual Consumer Electronic Show (CES for 12 years), billing of hotels, dinners, transportation, and routing while in the US. Directed market and retail store inspections prior to Samsung VIP visits. Acted as liaison between executive leadership/client executives, field management and retailers. Managed and approved team budget and expenses. Completed performance reviews for all team members for both Samsung and Premium Retail Services. Show less



Samsung Electronics America - Creative Channel Services

• United States

• National Field Manager Retail Channel Analyitics

  • Jul 2005 - Jul 2012

  Led remote field team which covered the Samsung electronics division. Liaison between client executives, CCS executives, and the field team. Handled urgent requests and strategized with Samsung executive level SEC/SEA. Lived in underperforming markets to develop strategies to increase market share. Responsible for special requests for SEC VIP market visits. Coordinated with multiple field teams regarding VIP routing and logistics. Major contributions: Met directly with Samsung South Korea Global executives to discuss Samsung expectations and culture. Created new reporting methods later to be called Market Intelligence. Supported all Samsung Global visits to the US. Supported all CES store inspections, logistics, routing, hotel and dinner arrangements. Directed market and retail store inspections prior to Samsung VIP visits. Supported all major special event functions and logistics including NFL, Super Bowl, Oscars, and PGA events. Show less