Training Delivery Specialist

• Feb 2022 - Present

Corporate Trainer

• Nov 2021 - Jan 2022

Leadership Academy Facilitator

• Jul 2019 - Sep 2021

· Conducts trainings to new and existing leaders within the campaign focusing on the unified coaching program integrating the best elements of all existing models to equip leaders with a consistent approach to coaching and development· Delivers concepts for coaching and development anchored to the solid foundation, program rhythm, and role-specific of the campaign

Strategic Partner Master Trainer

• Jul 2019 - Sep 2021

· Certifies and recertifies new and existing trainers· Provides site level training assignments and support· Provides classroom and curriculum audits· Responsible for instructors' coaching and development· Communicates with client to provide curriculum feedback, deliver instructors’ progress, and help in attaining effective site initiatives or projects

Training Professional

• Sep 2015 - Sep 2021

· Liaise with managers to determine training needs and schedule training sessions. · Design effective training programs. · Conduct seminars, workshops, individual training sessions etc. · Prepare educational material such as module summaries, videos etc. · Support and mentor new employees. · Liaise with managers to determine training needs and schedule training sessions. · Design effective training programs. · Conduct seminars, workshops, individual training sessions etc. · Prepare educational material such as module summaries, videos etc. · Support and mentor new employees.

Customer Service Representative

• May 2015 - Jul 2015

· Manage large amounts of incoming phone calls · Generate sales leads · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools. · Manage large amounts of incoming phone calls · Generate sales leads · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools.