Product Support Specialist

• Mar 2023 - Present

SiteOps Logistics Operations

• Aug 2020 - Jan 2023

Managed and operated two data centers for logistics and IT operations. • Oversaw all aspects of IT logistics operations, including hardware and software procurement, transportation, and distribution. • Developed and implemented IT strategies to improve efficiency and reduce costs. • Collaborated with cross-functional teams, including IT, repair, and logistics, to ensure seamless execution of business objectives. • Provided quality assurance oversight throughout entire logistics process, from point of origin to destination. • Achieved inventory 100% accuracy from independent auditor. • Reviewed work orders, offered input and approval regarding client contract negotiation. • Monitored and controlled logistics expenses, ensuring budget compliance. • Analyzed data to identify trends and opportunities for improvement. Show less

Operations Manager

• Mar 2020 - Jul 2020

Instawork is the on-demand staffing app for hospitality gigs. We quickly and reliably match businesses with nearby qualified workers. Helped create and lead Atlanta market. • Collaborated with GM and engineering teams to forecast labor needs. • Managed the development of more robust reporting for the customer support team. • Develop and implement HR policies and procedures to improve the employee experience. • Lead the recruitment and selection process, including sourcing, interviewing, and hiring employees. • Provide training and development opportunities to employees to improve performance. • Analyze data to identify trends and opportunities for improvement. Show less

Operations Specialist

• May 2019 - Mar 2020

Managed operations of Lyft’s central maintenance facility to ensure reliability and availability of our scooter fleet, as well as overall operational excellence for the local micro-mobility program. • Oversaw all day-to-day operations, including production, logistics, repairs, and customer service. • Optimized daily business operations to lower expenses and improve overall efficiency. • Managed, routed, and dispatched contractors to pickup, deploy and reposition scooter fleet. • Created training standards and playbooks to govern day-to-day operations. • Communicated with city officials on zoning, civilian safety, and scooter operating times. • Monitored and controlled operational expenses, ensuring budget compliance. • Analyzed data to identify trends and opportunities for improvement. • Managed a team of up to 20 employees, including supervisors and contract workers. • Developed and implemented operational procedures to improve efficiency and customer satisfaction. Show less

Operations Manager

• Feb 2014 - Mar 2019

Gas South District formerly, Infinite Energy Center, is a multi-building campus north of Atlanta, consisting of; GAs South Arena, Gas South Convention Center, and Gas South Theater. • Oversaw all day-to-day operations of the company, including production, logistics, and customer service. • Managed a team of up to 50 employees, including supervisors and contract workers. • Collaborated with other departments to ensure seamless execution of business objectives. • Maintained responsibility for recruiting, hiring, and training supervisors and seasonal employees. • Implemented employee safety initiative with a 0% injury rate for 6 months. • Developed and implemented operational procedures to improve efficiency and customer satisfaction. • Monitored and controlled operational expenses, ensuring budget compliance. • Analyzed data to identify trends and opportunities for improvement. Show less

IT Support Specialist

• Oct 2012 - Jan 2014

My responsibilities: • Provided technical support to end-users for hardware, software, and network systems. • Responded to support requests via phone, email, and in-person. • Performed regular system backups and disaster recovery procedures. • Installed and configured hardware and software systems. • Managed user accounts and access to systems. • Kept up-to-date with new technologies and making recommendations for upgrades. • Collaborated with other IT team members to resolve complex technical issues. Show less