Experience

Anthem

• United States
• Insurance
• 700 & Above Employee

• Enrollment and Billing Specialist

  • Apr 2017 - Present



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Benefits Advisor

  • Jun 2016 - Jan 2017

  Provided Medicare education, conducted needs analyses, sold and enrolled retirees into appropriate Medicare health and prescription drug plans.Educated on Healthcare Reimbursement AccountCompleted needs assessment and asked probing questions to correctly qualify participants' needs.Actively listened to participants to understand both verbal and non-verbal queues.Researched options in proprietary Aon Hewitt tool and elsewhere on the internet.Problem solving with participant to assist in selecting and enrolling in one or more insurance plans.Demonstrated sustained confidence and resilience during challenging interactions.Fully and accurately documented all conversations, emails and actions taken on each interaction.



GoHealth

• United States
• Insurance Agencies and Brokerages
• 700 & Above Employee

• Benefits Advisor

  • Aug 2014 - Dec 2015

   Fields inbound sales inquiries to effectively and efficiently sell health insurance plans. Successfully completes all licensing requirements  Guides consumers through the health insurance policy selection and application process Complies with Federal CMS and state laws and regulations Provides excellent consumer experience for all callers with strong communication skills



Enterprise Recovery Systems, Inc.®

• United States
• Financial Services
• 1 - 100 Employee

• Senior Collector

  • Nov 2014 - Aug 2015

   Located debtors through skip tracing techniques Maintained position in both inbound and outbound calls representing Department of Education Maintained financial records, inputted data into systems, and interpreted credit reports Negotiated repayment plans Followed the Department of Education’s Statement of Work



Prospest Healthcare

• Medical Scheduler

  • Jan 2013 - Aug 2014

   Contacted and updated nursing agencies about patient  Made route for doctor for scheduled patient appointments Conducted patient call backs and Insurance verification Prepared patient charts and updated patient chart after visit



TTC-Ameridial, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Inbound Sales Representative

  • Nov 2012 - Feb 2014

   Provided excellent customer service Took 100 – 175 inbound calls per day



Law Office of John C. Bonewicz

• Account Representative

  • Jan 2012 - May 2012

   Represented the firm and clients interest by engaging debtors in a manner designed to persuade and motivate them to resolve their delinquent accounts with a sense of urgency Handled 100 – 200 inbound and outbound call per day Acted as gate-keeper for on-staff attorneys by paying attention to detail and ensuring that delinquent accounts are resolved successfully and thoroughly to ensure no procedural errors Maintained professional telephone, communication and negotiation skills as well as kept up on current industry trends and compliance issues including FDCPA



Law Office of BHLM

• Lead Account Representative

  • Nov 2010 - Dec 2011

   Awarded Collector of the Month (Jan 2011) Team Player of the Month (April 2011) Represented the firm and clients interest by engaging debtors in a manner designed to persuade and motivate them to resolve their delinquent accounts with a sense of urgency Handled 100 – 200 inbound and outbound call per day Acted as gate-keeper for on-staff attorneys by paying attention to detail and ensuring that delinquent accounts are resolved successfully and thoroughly to ensure no procedural errors Maintained professional telephone, communication and negotiation skills as well as kept up on current industry trends and compliance issues including FDCPA



Financial Management System

• Collector

  • Aug 2009 - Oct 2010

   Located debtors through skip tracing techniques Maintained position in both inbound and outbound calls representing Department of Education Maintained financial records, inputted data into systems, and interpreted credit reports, also negotiated repayment plans, while following the Department of Education’s Statement of Work Awarded Rookie of the Month (Oct 2009)