NOC Engineer

• Nov 2021 - Present

Help Desk Analyst

• Oct 2020 - Nov 2021

NOC Control Technician

• Jun 2019 - Oct 2020

Monitor network traffic and perform health checks on a variety of equipment to ensure peak network performance. Configure, update, and troubleshoot Cisco and Juniper networking devices. Monitor network traffic and perform health checks on a variety of equipment to ensure peak network performance. Configure, update, and troubleshoot Cisco and Juniper networking devices.

Systems Sales Associate

• Jun 2018 - May 2019

Showcase current technology trends using a wide array of devices and configurations. Provide support to customers with questions regarding device setup and system optimization. Seek to understand customer needs and provide solutions which leverage current technologies. Showcase current technology trends using a wide array of devices and configurations. Provide support to customers with questions regarding device setup and system optimization. Seek to understand customer needs and provide solutions which leverage current technologies.

Percussion Instructor

• Jun 2013 - Nov 2018

Vocal Music Educator

• Aug 2016 - May 2018

Create and deliver music lessons with a focus on vocal development and music performance skills.Maintain a positive classroom environment conducive to creating and experiencing music.Collaboratively develop and maintain district music education curriculum.

Elementary General Music Educator

• Nov 2013 - Aug 2016

Instruct 500+ students, grades K-5, in music, performance, and dance.Create and present lessons with a focus on music theory and music performance.Direct grade level programs for parents, stakeholders, and the community at large.

Information Specialist I

• Dec 2011 - Aug 2012

Develop documentation for a wide variety of technology-related issues and resolutions. Install workstation images using Microsoft System Center Configuration Manager. Create, update, and monitor service requests using the ServiceNow web client. Develop documentation for a wide variety of technology-related issues and resolutions. Install workstation images using Microsoft System Center Configuration Manager. Create, update, and monitor service requests using the ServiceNow web client.

Student Technician

• 2010 - 2011

Provide onsite, phone, and remote support to end-users in a friendly and expedient manner. Maintained and troubleshot customized public lab workstations and associated images. Create scripts using Linux Terminal to automate website updates. Provide onsite, phone, and remote support to end-users in a friendly and expedient manner. Maintained and troubleshot customized public lab workstations and associated images. Create scripts using Linux Terminal to automate website updates.