Experience

ArmadaCare

• United States
• Insurance
• 1 - 100 Employee

• Team lead, Member Services

  • May 2021 - Present

  Hunt Valley, Maryland, United States ArmadaCare is a leading insurance program manager for a suite of unique insurance benefits that complement primary medical plans in the U.S. employer market. Offering an ArmadaCare plan—that puts customer service and paying claims first—helps employers create tailored and competitive benefit packages.

• Claims Analyst

  • Jan 2018 - May 2021

  Hunt Valley, Maryland *Analyze medical financial statements for precision *Conduct customer audits daily in order to adequately allocate funds and discrepancies *Perform and provide daily updates for TPA Stream *Assist in training new team members on products and their functions *Consistently meet performance benchmarks in all areas including speed, accuracy, and volume.



ArmadaCare

• United States
• Insurance
• 1 - 100 Employee

• Member Services Representative

  • Nov 2014 - May 2017

  Hunt Valley, MD • Resolve all inbound inquiries from policy holders and provide prompt followup as needed • Achieved highest level of professionalism and customer service to ensure a positive experience for all clients • Cross-departmental communication to thoroughly research and rectify client concerns • Train new Member Service Representatives software training and call etiquette • Assist management of Member Services Department with employee scheduling • Improved client retention and… Show more • Resolve all inbound inquiries from policy holders and provide prompt followup as needed • Achieved highest level of professionalism and customer service to ensure a positive experience for all clients • Cross-departmental communication to thoroughly research and rectify client concerns • Train new Member Service Representatives software training and call etiquette • Assist management of Member Services Department with employee scheduling • Improved client retention and onboarding by providing educational literature to current and new clients • Conduct member service department’s monthly call audit with the Director of Contact Center Operations • Work closely with Human Resources Director on hiring and other miscellaneous HR projects • Facilitate and coordinate internship programs • Act as the company's ambassador to promote a positive and energetic company culture Show less



Private Residence

• Nanny

  • 2010 - Oct 2014

  Managed up to six children for extended periods of time in order to provide high-quality care and tutoring. Certified in First Aid and CPR



Baltimore Department of Juvenile Services

• Female Intervention Team Unit Intern

  • Jan 2012 - Apr 2012

  Provided over 430 hours of support to case workers by managing clerical duties such as organizing, filing, and research gathering. Met with clients 2-3 times a week in placements and detention centers throughout Maryland for routine check-ins. Led an interactive presentation with 5 girls on self-esteem related issues.



Office of Residence Life Stevenson University

• Desk Assistant

  • Sep 2011 - Apr 2012

  Implemented a new safety initiative within the residential community with a team of 8 others, campus security, and resident life staff. Responsible for resident and guest check-in procedures into campus dorm and obtaining information for security purposes.



Admissions Stevenson University

• Student Ambassador

  • Sep 2010 - Apr 2012

  Assisted admissions staff in daily tasks such as welcoming prospective students to campus, data entry, planning office events, and preparing for open houses. Hosted tours for high school students during the week, Saturday Information Sessions, and Open Houses while applying public speaking, interpersonal, and professional communication skills.



Baltimore Department of Juvenile Services

• Volunteer Coordinator Intern

  • Jan 2011 - May 2011

  Documented monthly statistics of volunteers and provided quality service to prospective interns regarding volunteering with the Department of Juvenile Services. Organized and arranged interviews between applicants and office employees.