Eugene L.

Program Manager at CIC Tucson
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Contact Information
us****@****om
(386) 825-5501
Location
Las Vegas, Nevada, United States, US
Languages
  • Spanish Native or bilingual proficiency

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Bio

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Credentials

  • Public Relations Council Agency-Ready Certificate
    PR Council
    Aug, 2020
    - Nov, 2024
  • Gilman International Scholarship Alumni
    Benjamin A. Gilman International Scholarship
    Jun, 2019
    - Nov, 2024
  • LEED Green Associate
    Green Business Certification, Inc.
    Dec, 2019
    - Nov, 2024

Experience

  • CIC Tucson
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Program Manager
      • Feb 2021 - Present

      • Supervise a team of 7 to oversee Intake procedures for Eviction Prevention • Provide technical support and implement solutions using online software Zendesk • Attend regular meetings with service agencies and local officials to share program updates • Publish regular website updates for the Tucson Pima Eviction Prevention Program • Serve as a resource for questions regarding casework and internal review processes • Supervise a team of 7 to oversee Intake procedures for Eviction Prevention • Provide technical support and implement solutions using online software Zendesk • Attend regular meetings with service agencies and local officials to share program updates • Publish regular website updates for the Tucson Pima Eviction Prevention Program • Serve as a resource for questions regarding casework and internal review processes

  • CIC Tucson
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Case Manager
      • Sep 2020 - Dec 2020

      • Initiated and submitted applications for CIC's Eviction Prevention Program • Awarded over $130,000 in Rental Assistance from Pima County funding • Independently communicated with tenants and landlords to receive required documents • Completed and paid out an average of 7 applications per week using online software ZenDesk • Assisted with training new intake specialists • Initiated and submitted applications for CIC's Eviction Prevention Program • Awarded over $130,000 in Rental Assistance from Pima County funding • Independently communicated with tenants and landlords to receive required documents • Completed and paid out an average of 7 applications per week using online software ZenDesk • Assisted with training new intake specialists

  • ARK / Climate Resilience
    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Remote Marketing Intern
      • Jul 2020 - Sep 2020

      • Draft, revise, and send promotional campaigns to potential clients • Schedule internal meetings and attend external webinars on behalf of FBA • Track progress on current projects using custom application on FileMaker Pro • Presented FBA’s flood resilience products at the U.S. Air Force’s Fusion virtual event • Draft, revise, and send promotional campaigns to potential clients • Schedule internal meetings and attend external webinars on behalf of FBA • Track progress on current projects using custom application on FileMaker Pro • Presented FBA’s flood resilience products at the U.S. Air Force’s Fusion virtual event

  • Vassar College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Media Studies Academic Intern
      • Aug 2019 - May 2020

      • Meet with current and prospective majors through weekly office hours • Suggest edits to Vassar Communications to reformat Media Studies website • Facilitate dialogue among Media Studies majors to propose departmental changes • Communicate and update thesis timeline for Media Studies seniors • Meet with current and prospective majors through weekly office hours • Suggest edits to Vassar Communications to reformat Media Studies website • Facilitate dialogue among Media Studies majors to propose departmental changes • Communicate and update thesis timeline for Media Studies seniors

  • City of Las Vegas
    • United States
    • Government Administration
    • 700 & Above Employee
    • Planning Department Intern
      • Jun 2019 - Aug 2019

      • Asked to return a second year based on performance • Provided support to a staff of seven for certification process in LEED for Cities 2019 • Drafted and submitted revisions to the City’s Master Plan webpage • Researched the Southern Paiute language for appropriate place names in new developments • Asked to return a second year based on performance • Provided support to a staff of seven for certification process in LEED for Cities 2019 • Drafted and submitted revisions to the City’s Master Plan webpage • Researched the Southern Paiute language for appropriate place names in new developments

  • Vassar College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Hispanic Studies Research Assistant
      • Sep 2018 - Dec 2018

      • Visualized data from a community survey with over 250 respondents • Requested research materials on behalf of faculty • Attended meetings for the campus-wide Engaged Pluralism Initiative • Co-published an editorial in the Poughkeepsie Journal with a faculty member • Facilitated discussion between campus organizations and the department • Visualized data from a community survey with over 250 respondents • Requested research materials on behalf of faculty • Attended meetings for the campus-wide Engaged Pluralism Initiative • Co-published an editorial in the Poughkeepsie Journal with a faculty member • Facilitated discussion between campus organizations and the department

  • City of Las Vegas
    • United States
    • Government Administration
    • 700 & Above Employee
    • Planning Department Intern
      • Jun 2018 - Aug 2018

      • Drafted various documents to publicize Las Vegas Downtown Form-Based Code • Designed logos for the City’s pilot citizenship project using Adobe Illustrator • Performed micro-scale analyses of six properties as case studies • Proofread application for Federal Transit Administration grant program • Drafted various documents to publicize Las Vegas Downtown Form-Based Code • Designed logos for the City’s pilot citizenship project using Adobe Illustrator • Performed micro-scale analyses of six properties as case studies • Proofread application for Federal Transit Administration grant program

  • Vassar College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Raymond House Student Fellow
      • Aug 2017 - May 2018

      • Mentored a group of eight students throughout their first year at Vassar• Provided new students with knowledge of various campus life resources• Guided first years in adjusting to academic, social, and personal pressures• Organized six house events each semester to promote an inclusive residential community• Lead the Veteran’s Appreciation Dinner for 40 members of the Vassar community

    • Vassar Library Circulation Desk Assistant
      • Oct 2016 - May 2018

      • Checked books in and out using automated circulation systems• Directed checked-in library materials to designated areas• Informed patrons about basic library information• Answered and routed telephone calls• Participated in ongoing discussion to improve security within the library

  • Las Vegas-Clark County Library District
    • Las Vegas, NV
    • Centennial Hills Library Page
      • May 2016 - Aug 2016

      • Quickly sorted library materials by hand using Library of Congress Classifications • Reexamined shelves to ensure orderly maintenance and correct location of library materials • Provided courtesy and assistance to patrons’ directional questions • Processed, sorted, and shelved “hold” items in a timely manner for patron pickup • Quickly sorted library materials by hand using Library of Congress Classifications • Reexamined shelves to ensure orderly maintenance and correct location of library materials • Provided courtesy and assistance to patrons’ directional questions • Processed, sorted, and shelved “hold” items in a timely manner for patron pickup

Education

  • Vassar College
    Bachelor of Arts - BA, Media Studies
    2016 - 2020

Community

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