Cristina Stan
Office Manager at Fiberplane- Claim this Profile
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English Professional working proficiency
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Dutch Elementary proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Joao Pucarinho
Cristina was one of the supervisors responsible for my training when I started my fabulous journey working for the In Room Dining department in Waldorf Astoria Amsterdam. We worked together for almost a year and I can say I developed and learned a lot observing her daily performance. Thanks to her efforts, passion, dedication and excellent teaching skills, I could learn step by step the luxury service standards of a five star property. She taught me how to setup and deliver the in room dining experience to our amazing guests following the most high standards required to reach our guest expectations for amazing service. Also learned with her the setup and delivery of VIP amenities for our special guests. This specific task required a lot of creativity and improvisation and I can say she was always up to the challenge. Under her supervision, I also learned how to go the extra mile to always provide great service and always keep a smile towards our colleagues and guests. Her passion, people skills and hard work are admirable and difficult to find. She is professional, reliable and gives everyday her best, a true asset for any company that might decide to hire her.
Roel Paffen
I have been closely working with Cristina for almost 2 years at Waldorf Astoria Amsterdam. During the last year working together in the In-Room Dining team, I had a great collaboration . Highly motivated and detail-oriented, Cristina has a unique way of anticipating customer needs and following their high demands.We have worked together on various projects such as special amenity programs and large VIP groups with high requests. I truly believe in her skills and talent and I wish her luck in her future career opportunities.
Joao Pucarinho
Cristina was one of the supervisors responsible for my training when I started my fabulous journey working for the In Room Dining department in Waldorf Astoria Amsterdam. We worked together for almost a year and I can say I developed and learned a lot observing her daily performance. Thanks to her efforts, passion, dedication and excellent teaching skills, I could learn step by step the luxury service standards of a five star property. She taught me how to setup and deliver the in room dining experience to our amazing guests following the most high standards required to reach our guest expectations for amazing service. Also learned with her the setup and delivery of VIP amenities for our special guests. This specific task required a lot of creativity and improvisation and I can say she was always up to the challenge. Under her supervision, I also learned how to go the extra mile to always provide great service and always keep a smile towards our colleagues and guests. Her passion, people skills and hard work are admirable and difficult to find. She is professional, reliable and gives everyday her best, a true asset for any company that might decide to hire her.
Roel Paffen
I have been closely working with Cristina for almost 2 years at Waldorf Astoria Amsterdam. During the last year working together in the In-Room Dining team, I had a great collaboration . Highly motivated and detail-oriented, Cristina has a unique way of anticipating customer needs and following their high demands.We have worked together on various projects such as special amenity programs and large VIP groups with high requests. I truly believe in her skills and talent and I wish her luck in her future career opportunities.
Joao Pucarinho
Cristina was one of the supervisors responsible for my training when I started my fabulous journey working for the In Room Dining department in Waldorf Astoria Amsterdam. We worked together for almost a year and I can say I developed and learned a lot observing her daily performance. Thanks to her efforts, passion, dedication and excellent teaching skills, I could learn step by step the luxury service standards of a five star property. She taught me how to setup and deliver the in room dining experience to our amazing guests following the most high standards required to reach our guest expectations for amazing service. Also learned with her the setup and delivery of VIP amenities for our special guests. This specific task required a lot of creativity and improvisation and I can say she was always up to the challenge. Under her supervision, I also learned how to go the extra mile to always provide great service and always keep a smile towards our colleagues and guests. Her passion, people skills and hard work are admirable and difficult to find. She is professional, reliable and gives everyday her best, a true asset for any company that might decide to hire her.
Roel Paffen
I have been closely working with Cristina for almost 2 years at Waldorf Astoria Amsterdam. During the last year working together in the In-Room Dining team, I had a great collaboration . Highly motivated and detail-oriented, Cristina has a unique way of anticipating customer needs and following their high demands.We have worked together on various projects such as special amenity programs and large VIP groups with high requests. I truly believe in her skills and talent and I wish her luck in her future career opportunities.
Joao Pucarinho
Cristina was one of the supervisors responsible for my training when I started my fabulous journey working for the In Room Dining department in Waldorf Astoria Amsterdam. We worked together for almost a year and I can say I developed and learned a lot observing her daily performance. Thanks to her efforts, passion, dedication and excellent teaching skills, I could learn step by step the luxury service standards of a five star property. She taught me how to setup and deliver the in room dining experience to our amazing guests following the most high standards required to reach our guest expectations for amazing service. Also learned with her the setup and delivery of VIP amenities for our special guests. This specific task required a lot of creativity and improvisation and I can say she was always up to the challenge. Under her supervision, I also learned how to go the extra mile to always provide great service and always keep a smile towards our colleagues and guests. Her passion, people skills and hard work are admirable and difficult to find. She is professional, reliable and gives everyday her best, a true asset for any company that might decide to hire her.
Roel Paffen
I have been closely working with Cristina for almost 2 years at Waldorf Astoria Amsterdam. During the last year working together in the In-Room Dining team, I had a great collaboration . Highly motivated and detail-oriented, Cristina has a unique way of anticipating customer needs and following their high demands.We have worked together on various projects such as special amenity programs and large VIP groups with high requests. I truly believe in her skills and talent and I wish her luck in her future career opportunities.
Credentials
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Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInFeb, 2023- Nov, 2024 -
Project Management Skills for Leaders
LinkedInFeb, 2023- Nov, 2024 -
Compassionate Leadership
LinkedInNov, 2021- Nov, 2024 -
Foundations of Project Management
GoogleNov, 2021- Nov, 2024 -
HubSpot CRM
LinkedIn LearningNov, 2021- Nov, 2024 -
Empathy for Customer Service Professionals
LinkedInSep, 2021- Nov, 2024 -
Executive Assistant Skills
Alison - Free Online LearningMar, 2020- Nov, 2024 -
Emergency Response
BHV.NLFeb, 2022- Nov, 2024 -
WSET 2
WSET — Wine & Spirit Education Trust
Experience
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Fiberplane
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Software Development
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1 - 100 Employee
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Office Manager
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Jan 2022 - Present
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THE TRAVELLER AMSTERDAM
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Netherlands
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Hospitality
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1 - 100 Employee
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Restaurant Supervisor
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Nov 2019 - Dec 2021
> Joined the pre-opening team and since then working closely with the manager while setting goals and achieving high performance. > Coordinating multiple events (grand opening, corporate events and weekly community gatherings). > Hiring and onboarding process. > The restaurant is situated in the corporate area of Zuidoost serving as the culinary heart and meeting venue. > Joined the pre-opening team and since then working closely with the manager while setting goals and achieving high performance. > Coordinating multiple events (grand opening, corporate events and weekly community gatherings). > Hiring and onboarding process. > The restaurant is situated in the corporate area of Zuidoost serving as the culinary heart and meeting venue.
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Waldorf Astoria Amsterdam
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Netherlands
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Hospitality
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100 - 200 Employee
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Food And Beverage Supervisor
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Jan 2019 - Oct 2019
> Supervised team of 10 international employees and ran office operations including databases, schedules, record management system and inventory stock.> Trained new employees, following hotel's standards and procedures in order toprovide an extraordinary experience for the guests.> Waldorf Astoria Amsterdam is a five-star luxury hotel in Amsterdam, part of Hilton Worldwide.
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Food And Beverage Service Professional
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Jul 2017 - Jan 2019
> Operating in various outlets of the hotel (breakfast, in-room dinning, restaurant, banqueting).> Performed complete opening, closing and shift change duties to keep the departmentworking efficiently and teams ready to meet customer needs.
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Bistrobar Miro
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The Hague Area, Netherlands
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Restaurant Supervisor
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Apr 2015 - Jun 2017
> Organized corporate dinners and scheduled bands, singers and musicians for live music nights. > Arranged promotional material and advertisements using social media channels and newsletters. > Organized corporate dinners and scheduled bands, singers and musicians for live music nights. > Arranged promotional material and advertisements using social media channels and newsletters.
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Best Western Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Guest Service Agent
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Jun 2014 - Sep 2014
> Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. > Arranged accommodations and travel plans for visitors and presented updated itineraries. > Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. > Arranged accommodations and travel plans for visitors and presented updated itineraries.
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Luminous Vibes
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Leeuwarden, Friesland, Netherlands
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Marketing Team Member
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Sep 2012 - Jun 2013
> Luminous Vibes is an event company set up by students of Stenden University. > Organized "end of the year party" attended by 500 guests and two jam sessions. > Developed financial planning and marketing concepts. > Booked artists and bands. > Luminous Vibes is an event company set up by students of Stenden University. > Organized "end of the year party" attended by 500 guests and two jam sessions. > Developed financial planning and marketing concepts. > Booked artists and bands.
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Stenden
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Netherlands
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Education Administration Programs
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200 - 300 Employee
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Guest Service Agent
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Sep 2011 - Jul 2012
> Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable. > Took reservations over phone, in person and via computer for guests and provided confirmation information. > Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable. > Took reservations over phone, in person and via computer for guests and provided confirmation information.
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Education
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2011 - 2015
Stenden Hogeschool Leeuwarden
Hospitality Administration/Management -
2007 - 2011
Colegiul National I.L.Caragiale
Baccalaureate Diploma, Philology German Bilingual
Community
