Experience

HD Supply Canada, Inc

• Canada
• Wholesale
• 1 - 100 Employee

• Field Account Representative (GTA - Hospitality and Healthcare)

  • Aug 2020 - Present

  Circle of Excellence Winner ‘21 Circle of Excellence Winner ‘21



Kostuch Media Ltd.

• Canada
• Media Production
• 1 - 100 Employee

• Account Manager

  • May 2017 - Aug 2020

  ● Selling print/digital advertising and event sponsorship opportunities for Canadian tradepublications targeting food service and hotel industries.● Creating meaningful media proposals based on the client's marketing needs and available budgets.● Developing strong relationships with advertisers and negotiating pricing following establishedprocedures.● Developing sales leads and uncovering new business opportunities through prospecting and coldcalling.● Making outbound calls to existing customers to upsell advertising packages.● Using consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.● Conducting face-to-face meetings with clients to maintain rapport and build new businessrelationships.

• Customer Service Associate

  • Apr 2016 - Apr 2017

  ● Functioned as a backup in areas of sales, admin, production, and events.● Developed strong relationships with advertisers and communicated material requests and advertising performance reports following established procedures.● Organized company files and created a support system to decrease workload and increase the productivity of account managers.● Used cold calling to reach out to local business owners needing new advertising products and services.● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.● Earned PROMOTION to ACCOUNT MANAGER position.



One King West Hotel & Residence

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Services Specialist

  • Jan 2016 - Nov 2016

  ● Performed check in/out of the hotel guests.● Accommodated customers’ requests and addressed guests’ complaints.● Worked closely with other hotel departments to meet customers’ expectations.● Performed daily hotel front desk duties. ● Performed check in/out of the hotel guests.● Accommodated customers’ requests and addressed guests’ complaints.● Worked closely with other hotel departments to meet customers’ expectations.● Performed daily hotel front desk duties.



Holiday Inn Express & Suites Toronto Markham

• Guest Service Agent/Night Auditor

  • Mar 2014 - Jan 2016

  ● Greeted guests and performed security checks.● Assigned rooms, checked guests in and out, received phone calls, made reservations.● Handled payments and dealt with billing discrepancies.● Handled guests' concerns and minimized all possible complaints.● Ran the daily end of shift audit reports and completed daily shift audit.● Used up-selling and suggestive selling techniques to maximize the hotel’s revenue.● Assisted other departments as required.● Completed courtesy calls and reviewed service requests for all guests.● Assisted office in completing paperwork.● Worked with OPERA Property Management System.



GOLFZON CANADA INC.

• Store Manager

  • Feb 2013 - Feb 2014

  ● Managed daily operation of 2 indoor golf establishments by prioritizing and assigning daily work to employees.● Checked stock levels, completed end of the period inventory controls and ordered supplies.● Provided ongoing guidance, coaching and feedback to develop employee skills, productivity, andteamwork.● Scheduled staff within budgetary guidelines.● Identified the need for more staff hiring, and hired the most appropriate people for the business.● Planned, organized and arranged all product, service, staffing and set up requirements for groupfunctions and special events.● Maintained records and produced reports as per procedures outlined.

• Store Supervisor

  • Dec 2012 - Feb 2013

  ● Performed day to day operations of opening and closing procedures.● Assisted and trained new employees in service delivery, customer relations, and productknowledge.● Interacted with customers to monitor level of service satisfaction and dealt withcomplaints/corrections immediately, reported any special occurrences or inconsistencies to theManager.● Processed all telephone call inquiries and reservations.● Completed end of the day paperwork including cash reports, sales records and balance sheets.● Worked with a reservation system maximizing space usage during the busiest hours.● Earned PROMOTION to STORE MANAGER position.

• Waitress/Bartender

  • Mar 2012 - Dec 2012

  ● Served food and beverage during the operating hours.● Assisted the F&B department during the special events.● Earned PROMOTION to STORE SUPERVISOR position.