Experience

CoinFlip

• United States
• Financial Services
• 1 - 100 Employee

• AML Analyst

  • Nov 2021 - Present



Chime

• United States
• Financial Services
• 700 & Above Employee

• High Value Rebuttals Investigator

  • Jul 2021 - Dec 2021

  Responsible for collaborating with FDIC, partner banks, and financial organizations to perform exhaustive audits of disputes, transactions and member accounts. Achieved 100% case decision accuracy for 9 consecutive months as Debit, C2C, and HVR investigator. Created comprehensive case reports consisting of step-by-step analysis of a case's workflow. Demonstrated white glove customer service via thorough investigations and correspondence with Chime members.

• Card-to-Card Fraud Investigator

  • Dec 2020 - Jul 2021

  Awarded Employee of the Month in April 2021 for posting a team high Quality Assurance score and efficiency metric. Identified myriad of fraud trends including account takeover, synthetic accounts, phishing, remote app schemes, and first party fraud. Operated within strict Regulation E guidelines to properly reflect commitment to excellence and obligation to members

• Debit Fraud Investigator

  • Sep 2020 - Dec 2020

  Led training seminars to provide incoming classes with clear instruction on how to complete key processes in the most effective and efficient manner possible. Demonstrated impeccable efficiency by finishing top 3 in weekly case solves. Interpreted documents provided by Visa and merchants via chargeback to gather the most information possible and come to a conclusion with the highest level of certainty



Listow Business Development

• United States
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jun 2020 - Aug 2020

  • Generated network of working relationships spanning the Greater Chicago area• Built relationships with 50 customers per day by figuring out their office needs and making recommendations based on those needs• Provided the highest level of commitment and customer service which lead to a higher rate of repeat customers• Strategized daily with team and organization leaders to improve day-to-day functions • Generated network of working relationships spanning the Greater Chicago area• Built relationships with 50 customers per day by figuring out their office needs and making recommendations based on those needs• Provided the highest level of commitment and customer service which lead to a higher rate of repeat customers• Strategized daily with team and organization leaders to improve day-to-day functions



Buffalo Grove Park District

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Camp Counselor

  • Jun 2018 - Aug 2018

  • Coordinated and led activities that had a lasting effect for over 70 people at a time • Communicated daily with coworkers to develop a strategy for the upcoming weeks • Fostered a learning environment by mentoring both campers and younger counselors • Coordinated and led activities that had a lasting effect for over 70 people at a time • Communicated daily with coworkers to develop a strategy for the upcoming weeks • Fostered a learning environment by mentoring both campers and younger counselors



Deerfield Park District

• United States
• Government Relations Services
• 1 - 100 Employee

• Camp Counselor

  • Jun 2017 - Aug 2017

  • Built strong relationships with a small group of campers to figure out their personal needs• Designed activities tailored to fit each individual camper’s strengths • Built strong relationships with a small group of campers to figure out their personal needs• Designed activities tailored to fit each individual camper’s strengths