Experience

CG Solutions

• Israel
• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2020 - Present

  ⦁ Managing a team of 15 account managers and customer service representatives. ⦁ Mentoring and training the team on customer relations techniques and bi-weekly QA analysis. ⦁ Hands on handling of complex cases/assisting VIP Managers with complicated queries. ⦁ Manage the day-to-day operations, goal setting, performance management, and growth of the team. ⦁ Analyse customer and specialist performance data to make informed decisions about team management. ⦁ Adjust existing or creating new procedures in handling customer requirements in a fast changing environment. Show less

• VIP Account Retention Manager

  • Apr 2020 - Oct 2020

  ⦁ Successfully maintained ongoing interpersonal relationships with international clients. ⦁ Achieved in retaining clientele by providing ongoing service and sales to customers via whatsapp, email and telephone. ⦁ Initiated & executed segmented promotions/campaigns to existing clients. Analyse the sent promotions to determine success rate once a week. ⦁ Prepared excel spreadsheets and analysed data, to review clients’ behaviour and then formulate plan to increase profitability & value of the player. ⦁ Responsible for on boarding new high value players. Show less

• French Customer Support Agent

  • Jan 2018 - Mar 2020

  ⦁ Working with international clients.⦁ Providing ongoing service to customers via email, chat, telephone-Customer retention



GEC

• Expert comptable stagiaire

  • Nov 2014 - Dec 2017

  Tenue de comptabilité TPE/PME Déclarations sociales et fiscales Établissement des bulletins de payes Budgets et comptes prévisionnels Démarches juridiques : création de société, contrats de travail

• Comptable en apprentissage

  • Sep 2012 - Oct 2014

  Tenue de comptabilité TPE/PMEBulletin de payes Déclarations fiscales et sociales