Experience

TabLog

• Hungary
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Product

  • Jan 2023 - Present

  - Preparing offers - Managing development - Creating specifications, requesting and evaluating quotations - Conducting business negotiations with suppliers, preparing contracts - Supporting marketing activities - Attending meetings, exhibitions and conferences with foreign and national partners - Preparing presentations and supporting communication material - Coordinating development milestones with the development team - Carrying out tasks related to the deployment, analysis and design of specific projects, applications and IT systems Show less



Synology GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Key Account Manager for Hungary

  • Dec 2021 - Jan 2023

  - Planning and managing the full relationship between the business and its most important customers - Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives - Proposing and conducting customer visits and training schedules as well as meetings - Focusing strongly on project sales and partner development - Preparing and doing presentations - Taking part in events, workshops as the primary representative of the company - Ensuring the correct products and services are delivered to key customers in a timely manner - Sending immediate meeting reports on updates from the market to the HQ based in Düsseldorf - Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics Show less



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior IT Service Desk Analyst

  • Mar 2021 - Nov 2021

  - Troubleshooting IT related issues and handling customer requests. - Providing remote support through different channels such as telephone, email, or chat. - Supporting top customers using specific language skills (mostly in German and English). - Troubleshooting technical related problems and working in Windows, MAC, Office365, Active Directory, SAP, OBIC, Bitlocker, Veeva, Citrix, MobileIRON, PingID, IDyou, and various platforms. - Administrating workflow and creating tickets in ServiceNow and JIRA. - Handling and reporting security incidents, system events. - Providing solutions in network and VPN related matters. Show less



Docler Holding Budapest

• Hungary
• Information Technology & Services
• 200 - 300 Employee

• Technical Support Representative

  • Jul 2020 - Mar 2021

  - Managing communication channels related to web services - Customer support in English via chat and e-mail - Participating in brainstorming sessions and taking part in innovations - Contributing recommendations and feedback for internal processes - Increasing customer satisfaction by using professional customer support techniques - Escalating high complexity issues or system issues to our development teams - Managing communication channels related to web services - Customer support in English via chat and e-mail - Participating in brainstorming sessions and taking part in innovations - Contributing recommendations and feedback for internal processes - Increasing customer satisfaction by using professional customer support techniques - Escalating high complexity issues or system issues to our development teams



KUKA

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Legal Intern

  • Mar 2020 - Jul 2020

  -Preparation and review of contracts -Preparation of legal resolutions -Carrying out administration and systematization that becomes necessery in the field (eg: authorizations, claims for damages, preparation and handling of official letters; management of mailing records) -Preparation and review of contracts -Preparation of legal resolutions -Carrying out administration and systematization that becomes necessery in the field (eg: authorizations, claims for damages, preparation and handling of official letters; management of mailing records)



Intellitix Europe

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Product Expert, Front of House Manager

  • Jun 2015 - Mar 2020

  -Gathering customer demand -Preparing festivals and implementing the company's services to the events -Taking part in sales calls as a Product Expert -Increasing customer satisfaction -Contacting with clients, subcontractors, and the members of the work team, supporting the daily business of the company leaders, owners -Supervising the daily work of the deployment team -Creating shift-plans, training documents, also organizing and doing training -Taking part actively in hiring processes, supporting the new-joiners -Organizing the team communication, holding meetings, and providing feedback -Creating reports -Providing IT support at various events -Managing the main database Show less



Apple PS Hostess Ügynökség

• Hungary
• Human Resources Services
• 1 - 100 Employee

• Host Coordinator

  • Jun 2015 - Mar 2020

  -Helpdesk and Customer Care operating -Executive tasks, coordinating hosts and hostesses -Informing, guiding and registrating of the guests and visitors, small-talking -Helpdesk and Customer Care operating -Executive tasks, coordinating hosts and hostesses -Informing, guiding and registrating of the guests and visitors, small-talking