Experience

STK London

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hostess

  • Apr 2023 - Present



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Manager

  • Sep 2017 - Apr 2023

  Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.Providing expert assistance to every customer who requires it, not leaving a customer until they are satisfied and going above and beyond to ensure that they have everything they need, for example by carrying the shopping of customers' in wheelchairs and assisting elderly customers to their taxis.● Completing a daily complex stock take process; using mental mathematics and organization to complete tasks efficiently.● Maintaining best practice and being aware of JD Sport's brand image and reputation; working to very high standards and receiving copious praise from colleagues and customers for my adaptability, resilience and positivity .● Reacting quickly to unexpected events in the store, including dealing with shoplifters and customer disagreements in an efficient and professional manner. Show less

• Assistant Manager

  • Jul 2016 - Sep 2017

  In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved. Furthermore, in the Manager’s absence, you will be the first point of contact, therefore you will motivate the workforce to drive sales and offer exceptional customer service while exceeding targets and maintaining the standards of the business.

• Supervisor

  • Jul 2015 - Jul 2016

  Deal with customer complaints and enquires, providing the best possible outcome. Ensure that targets are achieved .Utilise in-store devices, making sure that the customer is offered the whole product range. Provide assistance with the maintenance of standards on the sales floor.Keep stock clean and presentable at all times. IT skills- Microsoft Outlook, Word and Excel.Provide assistance with the induction and training of new starters. Cashing up after trade .

• Sales Assistant

  • Jul 2014 - Jul 2015

  Greet all customers in a warm, genuine and friendly manner. Ensure that customers receive the best possible service every time that they enter the store.Drive sales, ensuring that targets are achieved and, where possible, exceeded. Utilise the in-store devices, offering the customer the whole product range.Provide alternatives and add on sales at every opportunity.



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• Supervisor

  • Jun 2013 - Jun 2014