Experience

Norvax Inc

• Insurance
• 1 - 100 Employee

• Compliance Analyst

  • Oct 2020 - Present



GoHealth

• United States
• Insurance Agencies and Brokerages
• 700 & Above Employee

• Quality Assurance Analyst

  • Aug 2020 - Nov 2021

  • Create, review and execute detailed, comprehensive and well-structured customer service assessments using systematic approaches and for analytical purposes. • Review business requirements and technical documentation ensuring customer service reliability and personnel directives. • Estimate, plan and prioritize call logs for assigned grading tasks and projects. • Identify, log, and process defects using defect management system. • Create and execute smartsheet to identify compliance metrics using Amazon work space system. • Work closely with internal teams to understand and document system requirements and business policy. • Must be familiar with Five9 call log system to deliver quality assurance analysts on customer servicer performance. • mentor subordinate QA staff for evaluation of customer service representative call errors to mitigate deficiencies through reporting compliance. • Engage in positive and professional interaction with Project Management and other QA team members. • Review and provide QA feedback on smartsheet analysts created by other QA personnel. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Security Officer

  • Mar 2019 - Aug 2020