Experience

Air-Met Scientific
• Australia
• Wholesale
• 1 - 100 Employee
• Operations and Client Support Co-ordinator

  • Jul 2023 - Present

B & H Global Foods Pty Ltd
• Account Administrative Officer

  • Jan 2023 - Jul 2023


CTDI

• United States
• Telecommunications
• 700 & Above Employee

• Administrative Coordinator

  • Feb 2020 - Jan 2023

  The Go to Person for all enquiries related to various processes and customer enquiries. Manages all the repair requests (RMA) from both Internal and External Customers on behalf of Verifone. Manages the internal and external customer’s enquiries and TAT on repairs on behalf of Verifone. Manages the Quotation by sending Repair Assessment reports to customer for approval. Manages the Customer Expectation by coordinate with the Warehouse and Repair Centre to ensure the terminals are received and shipped within timely manner. Manages the Quarterly Stocktake in the Repair Centre and Warehouse on behalf of Verifone’s customer. A backup for Inventory invoice receipts into Oracle and a backup for stock and spare parts weekly cycle counts. Show less



Verifone

• United States
• Financial Services
• 700 & Above Employee

• Service Centre Admin Coordinator

  • Nov 2016 - Jan 2020

  Managed all Internal and External Customers enquiries. Coordinated with the different departments to ensure the TAT on repairs are within the SLA and are shipped out in a timely manner. Coordinated Quarterly Stocktake to ensure stock accuracy.

• Inventory Coordinator & Admin Officer

  • Jun 2012 - Oct 2016

  Managed Stock and Spare Parts Inventory Management. Conducted daily cycle counts to ensure accuracy of stock on hand and receipt invoices for stock into Oracle. Assisted Order Admin to ensure Sales Orders are processed and shipped within the agreed time line. Managed Spare parts weekly/monthly forecasting for SO and Repairs requirement.Managed the weekly Permanent and Temporary staff timesheets.

• Customer Service Representative

  • Oct 2008 - May 2012

  Attended incoming calls from Mobil service stations and 3rd party vendors with regards to software, equipment or connection issues. Ensured the calls are attended to within the timely manner. Helped with the Exxon Mobil team during Night shift.Assisted with the adhoc reports and tasks on weekly basis for the Account Manager.



Citibank

• Banking
• 700 & Above Employee

• Credit Officer

  • Jul 2003 - Mar 2008

  Reviewed and evaluate new credit cards and supplementary credit cards application. Ensured the credit decision made are consistent and within the bank's credit policies. Review appeals, reinstatement and fraud applications to ensure appropriate follow-ups are completed and the necessary actions has been taken. Assisted in adhoc projects and conducted UAT when required. Reviewed and evaluate new credit cards and supplementary credit cards application. Ensured the credit decision made are consistent and within the bank's credit policies. Review appeals, reinstatement and fraud applications to ensure appropriate follow-ups are completed and the necessary actions has been taken. Assisted in adhoc projects and conducted UAT when required.



Hong Leong Bank Berhad

• Malaysia
• Financial Services
• 700 & Above Employee

• Credit Executive

  • Jun 2002 - Jul 2003

  Managed the After Sales Service team and managed all loan customer enquiries and complaints. Ensuring customer are notified of the status of the queries and the outcomes of their complaints. Assisted with branches customer enquiries and ensured the requests are completed. Managed the After Sales Service team and managed all loan customer enquiries and complaints. Ensuring customer are notified of the status of the queries and the outcomes of their complaints. Assisted with branches customer enquiries and ensured the requests are completed.



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Credit Evaluation Officer

  • Mar 2001 - Jun 2002

  Assisted in the credit card approval process. Maintained customer service quality on all internal and external customer enquiries. Ensured all credit card limit requests are processed within the given timeline. Assisted in the credit card approval process. Maintained customer service quality on all internal and external customer enquiries. Ensured all credit card limit requests are processed within the given timeline.