Vice President, Operations

• Jan 2023 - Present

Director

• Nov 2021 - Jan 2023

Director, Growth

• Jun 2020 - Jan 2023

Manager, Supply & Operations

• Jan 2020 - Jun 2020

Chief of Staff - Sales

• Oct 2019 - Dec 2019

Chief of Staff - Marketing

• Feb 2019 - Oct 2019

Director, Digital Media Operations - APAC

• Jun 2015 - Oct 2017

• Managed a team of 19 staff across 5 countries, whose primary responsibility was to manage all post-sales interactions with customers across Asia-Pacific. • Regular reviews of Metrics, Processes and Procedures with Management team to ensure strong team performance, and ongoing improvements in customer experience.• Regular mentoring and coaching sessions of direct and skip-level reports to ensure staff at all levels are providing value in direct customer interactions.• Ownership of any customer issues, including acting as a leadership point of escalation, maintaining oversight of investigations and root cause analyses, and attending customer debrief sessions, as required.• Created and maintained a model to forecast Revenue and Volume for DMS line of business across Asia Pacific.• Prepared and presented Capital Expenditure and Headcount budgets for DMS operations group, based on historical data, anticipated new deals (in liaison with Sales Management), and ongoing company directives and initiatives.• Reviewed and analysed Revenue, Volume, Cost, and Customer Request data, and worked with Product and Sales teams across the region to implement a customer-centric support approach.• Worked closely with APAC Product and Sales Overlay teams to ensure all new Product Launches and Sales Campaigns for Digital Media Services could be supported operationally.• Worked closely with our go-to-market partner in China to roll out our Webcasting service, including product and operations training, and ongoing operational escalation support. Show less

Director, Head of Event Services - APAC

• Apr 2015 - Jun 2015

Senior Manager, Head of Event Services - Asia Pacific

• Jan 2013 - Mar 2015

• Created and implemented a holistic approach to support, where the teams I managed were responsible for all non-sales aspects of the Event Services line of business for the Asia Pacific region, including Product Management, Technical Sales Support, Operational Delivery and Customer Service, and Commercials. • Oversaw consecutive years of double-digit revenue and volume growth through tailoring market-specific go-to-market and support strategies; controlling product messaging and simplifying operational processes, to assist speed to revenue and enhance customer experience; and empowering my teams to build relationships with Sales and Customers. Show less

Product Manager, Event Services - Asia Pacific

• Mar 2012 - Jan 2013

• Managed all activities for the launch of a proprietary Webcasting solution in Asia Pacific• Worked closely with global Product Management leaders for Digital Media and Event Services to update and enhance product offerings for Asia Pacific• Acted as an intermediary between Sales, Product, and Operations teams to ensure successful operational delivery of Product initiatives, and that customer expectations were correctly managed by Sales.

Business Development Manager

• Jun 2011 - Mar 2012

Manager, Customer Service - Asia Pacific

• Sep 2010 - Jun 2011

Supervisor, Call Centre - Asia Pacific

• Jan 2009 - Sep 2010

Web Project Manager - Asia Pacific

• Jul 2006 - Dec 2008

Conference Administrator

• Dec 2005 - Jul 2006